<p> Customer Support Process Document and Escalation Matrix This document should be used as a reference for CHEP when experiencing any service issues provided by PGi. </p><p>Account Information - Please reference the following information when reporting a technical issue.</p><p>Account Number: User should reference client ID provided in PGI welcome email.</p><p>Services: WebEx, GlobalMeet Audio & GlobalMeet Web</p><p>Audio Care Support Information - Please refer to the following to contact our Customer Care Support Team. </p><p>Press *0 during the call to bring in Audio Escalation (On Call Support for Audio) immediate help!! EMEA - [email protected] </p><p>APAC - [email protected]</p><p>INDIA - [email protected]</p><p>Email: US - [email protected]</p><p>Phone Numbers: Amsterdam, Netherlands: +31 (0)20 794 7809</p><p>Australia, Sydney: +61 2 9338 8850</p><p>Australia: 1800 505 101</p><p>Copenhagen, Denmark: +45 32 71 16 46</p><p>Dublin, Ireland: +353 (0)1 5269403</p><p>Frankfurt, Germany : +49 69 66 777 5749</p><p>Geneva , Switzerland: +41 (0)22 592 7976</p><p>Hong Kong: +852 2299 9022</p><p>Japan: +81 3 4560 9630</p><p>Korea: +82 2 6003 0300</p><p>London , UK: +44(0)20 3140 8283</p><p>Malaysia: 1800 801 219</p><p>Oslo, Norway: +47 2150 2763</p><p>Paris, France: +33(0)1 7037 7279 Singapore: +65 65384111</p><p>Stockholm, Sweden: +46 (0)8 5051 0007</p><p>Taiwan: +886 2-26507324</p><p>US: 719-785-6626</p><p>Availability: 24x7x365</p><p>*All questions or issues should be directed to Customer Care via the options provided* Please include the following information when reporting an incident. This will help us with the resolution process:</p><p> Contact Name and Phone Number  Individual Client ID  PGI Passcode (If Client ID not available)  Telephone number dialed  Telephone number dialed from Instructions:  Description of Issue including date and time of occurrence</p><p>EMEIA Support & Useful Links Should you need additional support from the standpoint of escalation and visibility, below is the Account Management team who will assist. </p><p>Help & Support: https:// community.globalmeet.com/welcome</p><p>EMEA CHEP Partner Page: http:// eu.pgi.com/clients/chep/default.aspx</p><p>Download Tools: https ://www.globalmeet.com/tools Email: [email protected] Nadeem Khan – Account Manager EMEA Phone: +44 207 618 1953</p>