18th Global Information Technology Management Association (GITMA) World Conference 2018 July 8-10, 2018 Mexico City, Mexico p. 1 Conference Schedule Sunday – July 8, 2018 Registration 8:00am - 5:00pm Salón de Congresos Auditorio Profesional Aula Magna 2 (2008) Room 2005 (A1N1) GITMA Leadership 8:30 am to 9:30 am Meeting 9:30 am – 10:00 am Coffee Break 10 am to 11 am World IT Project Forum 11:15 am to 12 pm JGITM Board Meeting 12 noon to 1 pm Lunch on your own Global Information Artificial Intelligence 1pm to 2:30 pm Technology Applications Management 2:30 pm to 3 pm Coffee Break Panel: Privacy and Security IT Management and 3 pm to 4:30 pm Data Analytics I Issues in the Digital Education Economy 5:30 pm to 9:30 pm Social Event – Bus tour to Coyocan – buy $30 ticket at registration Monday, July 9, 2018 Registration 8:00am - 5:00pm Aula Magna 2 (2008) Auditorio Profesional Room 2004 Room 2005 (A1N1) Breakfast Plenary Session - ACADEMIC KEYNOTE SPEAKER 8:30 am to 10 am Dr. Suprateek Sarker, Rolls-Royce Commonwealth Commerce Professor, University of Virginia Salón de Congresos 10 am to 10:30 am Coffee Break Kirk Laughlin - Digital Societal and Cultural Panel: Bridging the Gap between 10:30 am to 12 pm Next Coast Media Academic and Professional Transformation I Issues I Gustavo Parés - NDS Worlds on Data Center Topics 12 noon to 1:30 pm Lunch on your own Prabhu Workshop: Data Chandrasekhar & 1:30 pm to 3:00 pm Social Media Emerging Issues Visualization in Cross- Prasad Vaddadi Humberto Balleza Cultural & Global Context 3:00 pm to 3:30 pm Coffee Break Panel: The Editors Societal and Cultural Panel: Women in 3:30 pm to 5:00 pm Data Analytics II Panel Issues II Leadership 6:30 pm to 8:00 pm Reception – Salón de Congresos Tuesday, July 10, 2018 Registration 8:00am - 12:00pm Room 2004 Room 2005 Room 2006 Aula Magna 2 (2008) IT Service Estrategia de Panel - Big Data Analytics in Electronic Commerce 8:30 am to 10 am Management and continuidad en GDPR Education: Promises and and Internet Data Centers Pitfalls 10 am to 10:30 am Coffee Break Digital Mobile IT, Security Dell EMC – Rising to 10:30 am to 12 pm Panel - Techforum Transformation II and Privacy the future Lunch Plenary Session - Industry Keynote Speaker 12 pm to 1:30 pm Baltazar Rodríguez, IBM Senior Architect & Technology Evangelist Auditorio Profesional (A1N1) p. 2 Message from the Conference Chair July 8, 2018 Dear friends – amigos: The GITMA conference was held in Mexico City in June 2009. We loved it so much that we are back again. Indeed, it is a pleasure to revisit Mexico City, Prashant reconnect with old friends and make new friends. When my good friend Palvia, Ph.D. Gustavo Pares suggested that we do the conference again in Mexico, we were Conference Chair super excited and readily approved his proposal. Immediately after, we formed a leadership team, comprised of eight dedicated • Joe Rosenthal individuals, to guide the organization of the conference. They deserve our Excellence utmost appreciation and gratitude. The team includes: Carlo Bellini, Tim Professor Jacks, Hajer Kefi, Anil Kumar, Gustavo Pares, Prashant Palvia, Mahesh • Associate Editor, Raisinghani, and Aykut Turan. They have all worked extremely hard in the Information & past year to develop this conference and bring you an excellent program. They Management were assisted by the track chairs, the program committee, and the reviewers – my earnest thanks to all of them. Thanks also to the many authors who • Editor-in-Chief, submitted their work for review and inclusion in the conference. Journal of Global Information There are many paper sessions, panels and workshops at the conference. At Technology any given time, you will always find something that will be of interest to you Management and will enhance your professional profile. The program lists all presentations • General Chair, as well as their abstracts; please look at them and be sure to attend these GITMA World sessions. Conference Besides being a great educational and professional experience, the conference has always been a great socializing and networking experience. We make Information friendships that last a life time. Given the smallness and coziness of our group, Systems, and you can practically meet everyone and develop research alliances as well as Supply Chain professional relationships that will last well into the future. So take advantage of it, meet with old friends and make new friends. Also be sure to join the Management Sunday evening outdoor social event starting at 5:30 PM; Gustavo plans to show you beautiful sights in Mexico City. Bryan School of Business and I wish you all the best. Enjoy the conference. Disfruta la conferencia. Economics Sincerely, Prashant Palvia, Ph.D. Conference Chair and Program Co-Chair Joe Rosenthal Excellence Professor The University of North Carolina at Greensboro Greensboro, North Carolina 27402-6165, USA p. 3 Message from the Program Co-chair July 8, 2018 Dear GITMA friends, Hajer Kefi, I am so proud to welcome you all to our GITMA 2018 Ph.D. conference in wonderful Mexico! An exciting program GITMA Program with more than 70 research papers covering 17 tracks, Co-Chair several panels and many other networking events is waiting for you. Professor Our attendees come from all over the world, and so are the members of the organizing and scientific committees of the conference, which make GITMA once again a fully global event. I certainly have to thank my colleague Prashant Palvia who asked to join him in co-chairing the conference program. I learned a lot from the colleague and great professor he is and also from his friendship. I am also grateful to all the members of the leadership team, the reviewers, sponsors and all those who contributed to make GITMA 2018 a success! See you in Mexico Hasta la Vista! Best regards Hajer Kefi, Ph.D GITMA Program Co-Chair, 2018 Professor, Paris School of Business Université Paris Descartes, France p. 4 Message from the Local Chair July 8, 2018 Dear GITMA Friends, We are extremely honored for your presence and welcome you to Mexico on its second time hosting GITMA. A lot has changed since the last time the GITMA Conference visited Mexico back in 2009. Artificial Gustavo R. Intelligence and Cloud Computing were starting to be used in real life Parés Arce, application among a few companies and organizations, business process MBA outsourcing models were a big part of the world IT industry revenue, and the world was going through one of the harshest recessions in the last decades. GITMA 2018 Local Chair Now, in 2018, AI is a big part of our daily lives, not only business wise, but it is truly part of our day to day, the IT industry has moved to complex Nearshore Delivery delivery models that include robots, automation, and a multi global Solutions, Tec of cooperation. Although the global economy is still on recovery mode, we’ve seen emerging markets grow and become a crucial part of the Monterrey international arena. The challenges we face in the IT industry are greater than ever and conferences like GITMA help us asses, understand, and overcome them. Each and every GITMA friend is part of a larger discussion and perspective, and in all, an agent of change. Attendants this year can expect dynamic discussions and forward-thinking papers selected from all over the world through a rigorous process. We are also graced by the attendance of Dr. Suprateek Sarker, Roll-Royce Commonwealth Commerce Professor as an academic keynote speaker and Baltazar Rodriguez from IBM. Their experience and insights will give attendants new perspectives and will help in the growth of the IT ecosystem in the region. Furthermore, Mexico City will be a great host city for those coming from abroad, who I am sure, will have a complete cultural, gastronomical, and interesting experience. Finally, I want to thank Dr. Prashant Palvia, Conference Chair, and Hajer Kefi, Program Co-Chair for believing in Mexico City, Nearshore Delivery Solutions and Tec of Monterrey for their continuous effort and support in organizing this great event, and everyone else who with their joy and will, helped for GITMA 2018 happen. MBA Gustavo R. Parés Arce Local Chair, GITMA 2018 Nearshore Delivery Solutions, www.nearshoremx.com p. 5 GITMA 2018 Leadership Team Conference Chair and Program Co-Chair Prashant Palvia University of North Carolina at Greensboro, USA Program Co-Chair Hajer Kefi Paris School of Business, France & National University of Singapore Local Chair Gustavo R. Parés Arce Nearshore Delivery Solutions, Mexico South America Regional Chair Carlo Gabriel Porto Bellini Universidade Federal da Paraíba (UFPB), Brazil Marketing & Communications Chair Tim Jacks Southern Illinois University at Edwardsville, USA Exhibits Chair Anil Kumar Central Michigan University, USA External Relations Chair Mahesh Raisinghani Texas Woman’s University, USA Middle East and Caucasus Regional Chair Aykut Hamit Turan Sakarya University, Turkey p. 6 Academic Keynote Speaker Researching Work-Life Conflict (WLC) of IT Professionals: Toward a Humanistic & Engaged Research Program Dr. Suprateek In recent times, scholarly as well as practitioner articles have recognized the severe Work-Life Conflict (WLC) IT professionals Sarker routinely experience in their work, and the negative consequences Academic Keynote of WLC. Our review of the related literature, however, reveals that Speaker not much is known about the sources of WLC arising uniquely from the distributed nature of IT professionals' work as well as the Rolls-Royce specific characteristics of IS development. In this presentation, I Commonwealth will discuss the evolution of a research program on WLC that is Commerce tailored toward IS professionals and knowledge workers involved Professor in distributed work.