<p> Shirlein A. Leggon 874High St., Bedford, OH 44146 ║ Phone: (440)252-7043 Cell: (216)338-9000 Email: [email protected]</p><p>PROFESSIONAL SUMMARY Success-driven, reliable, and detail oriented professional offering more than 15 years of administrative experience. In-depth knowledge of administrative systems, organizational structure, producing reports, maintaining and updating files, and communicating effectively both internally and externally. Determined to implement skills in an organization where administrative expertise and customer service skills may be of value.</p><p>SUMMARY OF QUALIFICATIONS . Ability to operate multiple line phone systems . Notable written and verbal communication skills . Superior customer service . Strong organizational and detail oriented skills . Excellent work ethic</p><p>TECHNICAL/COMPUTER SKILLS . Peachtree . Personify . IntelliCorp (Background checks) . TimeCentre (Time card management) . Ceridian . Microsoft Office software (Word, Outlook, Excel)</p><p>EDUCATION University of Akron </p><p>PROFESSIONAL EXPERIENCE Girls Scouts of North East Ohio Macedonia, OH Administrative Assistant March 2010-Aug 2013</p><p>Duties to include: Administrative support to CEO & COO, making travel arrangements, answering phones, scheduling appointments, maintaining call tracking database, data entry and attention to detail, preparation of correspondence and faxes, processing credit card statements, assisting human resources, reception relief backup and processing incoming and outgoing mail. betpin & associates, Inc. Cleveland, OH Executive Assistant June 2006-Feb 10 </p><p>Duties to include: Administrative support to Senior Consultant & COO, making travel arrangements, answering phones, scheduling appointments, maintaining call tracking database, data entry and attention to detail and preparation of correspondence and faxes.</p><p>City of Cleveland Cleveland, OH Assistant to Mayor Frank Jackson April 2006-June 2006 </p><p>Duties to include: Administrative support to Executive Assistant for Mayor Jackson, answering phones, opening mail, maintaining call tracking database, data entry and attention to detail and preparation of correspondence and faxes. HumanArc, Inc, Cleveland, OH Client Services Administrative Assistant January 2005-October 2005</p><p>Duties to include: Administrative support to Client Services supervisor, assisting clients via inbound calls and email inquiries, investigating and resolving client conflict, maintaining call tracking database, data entry and attention to detail and preparation of correspondence and faxes.</p><p>Achievement Centers for Children Highland Hills, OH Receptionist/Front office assistant June 2003-November 2004</p><p>Duties to include: Assistance to executives and other administrative functions as needed, operating a multiple line phone system, mail distribution and arrangement for pick up/drop off of deliveries, preparation of correspondence, faxes and shipping, greeting clients and guest and purchasing office supplies.</p><p>Preform Sealants, LLC, Warrensville Heights, OH Office Administrator October 1999-March 2003</p><p>Duties to include: Operating a multiple line phone system, accounts payable disbursements, travel preparations, shipping and receiving material, scheduling shipments and deliveries, creation of employee HR files, verification of employment eligibility and reference checks, processing exempt/non-exempt payroll and outside contractor commissions, greeting clients and guest, purchasing office supplies and various office management functions as needed</p>