<p> SWHN</p><p>Brief notes of the seminar held on 27th March 2006 1 – 5 pm at the Franklin Wilkin’s Building, King’s College London</p><p>1 Seminar: Health Service History</p><p>Chaired by Joan Baraclough</p><p>Attended by 45 SWHN members and guests</p><p>History on the Hoof – the problems and pleasures of writing contemporary health and social history </p><p>Geoffrey Rivett (GR)</p><p>GR referred to two books that he wrote whilst working for the DH:</p><p>1. ‘The development of the London hospital system’ 1823 – 1982 2. ‘From cradle to grave: fifty years of the NHS’ (1998)</p><p>Both can be accessed via his website: www.rivett.net </p><p>GR explained that the challenge of tackling the complex development of NHS history was partly addressed by determining key overarching structures to provide the framework for more detailed text e.g. clinical developments ~ finance ~ politics. He resolved the constant problem of needing to update material by use of web authoring. This has enabled him to rewrite sections of his books when new facts have emerged.</p><p>The internet has the disadvantage that it provides bite-sized chunks of text. Long books on the internet must therefore be accompanied by a detailed contents page of each chapter, identifying the particular topics. The potential problem of multiple referencing may in some cases be overcome by directing readers to abstracts on identified websites. Where organisations such as the DH change their websites, the problem remains but may be reduced by identifying the document in full.</p><p>Web authoring requires observance of rules about web design and accessibility. By using a tracker facility it is possible to see who uses the site, how they use it, where they are from, and what they have searched for. GR’s website tends to be used by health services, economists, social services and people studying the broad range of topics associated with healthcare.</p><p>1 GR stated that all large institutions have similar problems, the NHS and social services no less. There is also the problem of subjectivity and objectivity – how far do we write our history rather than that of the people receiving services, and where is the service user history to be found? Vested interest groups have their own bias. GR suggested that anecdotal information provided a good source of service user data. Researchers are also confronted by problems of changing service configuration and definitions. For example, much of the NHS history is about nursing rather than medicine. However, there have been many shifts in the location of nursing provision from hospital to community care. In addition, the nature of the workforce is changing with increased use of unqualified staff.</p><p>GR conceded that social services history was more complex and not as ‘crisp’ as that of the NHS. The term ‘social services’ creates problems of definition and boundaries. Its history lacks clear landmarks and it is therefore difficult to find events worthy of note. Doctors are also largely self-employed unlike social workers. Social workers may therefore be more restricted in what they can write.</p><p>Discussion points:  Website updating – can destroy history – hard evidence can disappear – a recognised problem  Service user data are found in a scatter of systems and institutions – Ombudsman – complaints  Health and social services share an interest in ‘quality of life’ issues – service user groups are documenting their experiences  ‘Quality of life’ issues tend to be pushed to the background  Healthcare ‘qualys’ are a crude way of gathering data and miss important subtleties – audit tools need to be ethically driven  Patient questionnaires are often poorly designed and limited in what they can provide  History is essential to determine whether the motives of the past are relevant to the present – yet medical history is not taught and the same often applies in social work education  Development of nursing profession – sources are very limited, scattered and much has been destroyed</p><p>A point about the disappearance of flowers on hospital wards generated lively discussion. This illustrated the many significant changes in attitudes, beliefs and the workforce that had taken place since the introduction of the NHS</p><p>The lady almoner – a search for roots</p><p>Angela Simmons</p><p>Angela Simmons led a discussion of her (unpublished) book A PROFESSION AND ITS ROOTS -- THE LADY ALMONERS:</p><p>2 ‘The book asks questions - Why were Lady Almoners appointed at the end of the 19th century? What defined them? What values and ideas had they inherited? It also asks how philanthropy was transformed into professional social work, and how did the lady charity workers turn into Lady Almoners? The context of the first appointments is examined - it was a time of vibrant social change - and the risks and the difficulties, such as hostility from the medical profession, are discussed. Toughness as well as tact was required.</p><p>The cultural and religious background, the role of the Charity Organisation society, and the nature of the work undertaken is discussed. Extracts are given from the thinking of Social Work pioneers and from the records of the first Lady Almoners. The American input is discussed.</p><p>Finally developments since 1964, when the Institute of Almoners changed its name, to the Institute of Medical Social Work. Ten years after that the employers were the local authorities, and the specialism became known as Health-Related Social Work. But, meanwhile, there has been an increase in the number of voluntary organisations employing hospital-based social workers’. (AGS March 2006)</p><p>Discussion points:  The early pioneers (e.g. Ellen Raynard) were employed and paid by charitable and missionary societies; the later almoners were in most cases paid by the employing hospitals  Almoners could access hospital and other charities seeking financial assistance for patients  The early almoners were expected to attend training and receive supervision  The Anne Cummins scholarship Fund (AC being one of the early pioneers) accrues £1,500 p.a. and is managed by the Social Work Education Trust.</p><p>Whatever does the social worker do? Reflections on 60 years of social work in the NHS</p><p>Ann Davis</p><p>The University of Birmingham will be celebrating 100 years in Social Work Education in 2008. Past students will be invited and it is hoped that SWHN will also contribute. The Birmingham Settlement will also be involved as a founder of the social work course at the University.</p><p>AD explained that Birmingham University did not teach social work history as a module but aimed to embed it in the curriculum. She commented that given the pace of change in services and service configuration, she was teaching students</p><p>3 who did not know who would be employing then in the next few years or where (agency-wise) they were likely to be located. A knowledge of history assisted them thinking about what the future might hold for social work.</p><p>AD introduced a book written in 1946 ‘Whatever does the social worker do?’by Dorothy Manchee, Almoner at St Mary’s Hospital, a text she shares with students at Birmingham. It opens with the cosy gatherings of Miss Clavering (a fictional character) with her group of almoners drinking coca and toasting bread, oblivious of any health and safety issues, in front of an open fire. AD’s students are astounded at the rigour and extent of the training that almoners then had to undergo and the important place of supervision in the service. They remark on Miss Clavering’s office, easily accessed by her staff, and the focus of work on helping patients get the best advantage from their hospital visits. The almoners were also like a ‘universal aunt’, involved in endless letter writing to charitable funds, making Christmas presents for patients and decorating the outpatient department on Boxing Day. The hospital was a community in itself and central to the community it was in. And flowers were an important part of the almoner’s work as they were ‘very humanising’. Miss Clavering commented that ‘hospitals see bodies – social workers see people’.</p><p>Another source of fascination for students is Miss Clavering’s informal influence on the hospital management, the dropping in of a hospital manager to seek her advice before an important governors’ meeting. In terms of influence and accountability, AD’s students are struggling in current services trying to find out who does what and who makes the decisions in a constant sea of service reconfiguration and change. </p><p>AD stated that student anecdotes illustrate similarities and sharp contrasts with the position in 1946. As did the findings of a research study, she was involved in funded by the Joseph Rowntree Foundation in the mid 1990s that looked at a number of social work teams who were assessing needs for services.* Some similarities are the importance of paper work and the need to write begging letters. However, these now tend to be written by the students and social workers themselves as experienced secretaries and ‘p.as’ have long gone. The team manager’s office is a cupboard several corridors away and the students are hot-desking for office space. The focus of the work is on hospital discharge and care management duties. Older people and patients appear to be mystified about the purpose of their encounters with social workers. A social work presence in outpatients has disappeared and social workers comment on the hostility of the hospital environment on social work. Web information relating to local hospitals identifies social work support in relation to hospital discharge, but nothing else. Careers for social workers in the community are advertised but there is nothing about hospital social work. Generically trained social workers learn about services for health and disability but not about illness and its effects that was an important element of almoners’ training. In the early years of the NHS (1940s – 1970), social workers in health were taught about the ‘elite’ of</p><p>4 social work. Significantly, at the end of this era and on the brink of Seebohm there were concerns about the likely effects of genericism and organisational change on the future of health-related social work that appear to have come to fruition.</p><p>Discussion points:  The place of social work history in helping social workers reach and recapture the integrity of the profession  Social workers are once again having to learn how to write good begging letters  Are numbers of medical social workers diminishing and if so, who is filling the gap? What counts as a medical social worker?  An expectation that hospital admissions would be shorter and therefore the need to emphasise step down facilities and discharge rather than hospital social work  Forensic social work and palliative care social work are the last bastions of hospital social work  Current research (see below) illustrates that carers and patients value good social work when they experience it  Social workers have to step outside the rules to do social work – they recognise there is no one else to do the work  Social work had many successes in primary care but then the profession let it go – how can we ensure that our successes are not lost?  Many referrals to social services are presented as social problems but also contain unrecognised health problems  Few social work courses teach the nature of illness  There needs to be training about social work by social workers in medicine and nursing  The problem of finding a common language to assist health and social services collaboration.</p><p>*Davis, A. et al (1995) Access to Assessment: perspectives of practitioners, disabled people and carers Joseph Rowntree Foundation</p><p>2 Business section</p><p>Chaired by Keith Bilton</p><p>2.1 Structural matters</p><p>KB advised that SWHN would be opening a bank account with Nationwide – for the purposes of the account: Chairperson: Joan Baraclough Treasurer: Keith Bilton Secretary: Joan Rapaport</p><p>5 Core group members are: Joan Baraclough ~ Keith Bilton ~ Ruth Cartwright (BASW) ~ David George ~ David Jones ~ Joan Rapaport (KCL) NEXT CORE GROUP MEETING: TUES 16/5/06 JR’s office </p><p>2.2 Web discussion facility See note from David Jones (DJ) seeking a volunteer to moderate an e- discussion facility. Members were in broad agreement that a web discussion facility should be pursued. There was some discussion about the need for attention to security, personal IT skills and accountability. If anyone (with good IT skills) is interested in offering their services would they please contact Joan Rapaport – [email protected] Attention ALL</p><p>2.3 BJSW Special History Edition Please send abstracts to Caroline Skehill by the end of April. [email protected]</p><p>2.4 Scholarship</p><p>Philip Osborn has founded the Hazel Muras Osborn Scholarship, in memory of his wife Hazel, at University of Southampton. The first award was made last July.</p><p>2.5 SWRiR</p><p>Following the last seminar at the British Library a May meeting is proposed between BL and the Social Care Workforce Research Unit at KCL to see whether the project to record the experiences of social care pioneers, funded by the Getty foundation, can be expanded. If extra money can be found the intention is to involve retired social workers who have attended the interviewing course at KCL to carry out some of the interviews.</p><p>2.6 WISE</p><p>Pauline Weinstein introduced WISE:</p><p>WISEArchive: www.wisearchive.co.uk Workinglives of older people</p><p>WISEArchive is a project dedicated to creating an online public archive by gathering the memories and experiences of the working lives of older people. Current material includes reminiscences from former workers from an independent department store in Norwich. </p><p>6 You can search the electronic archives by theme, and browse online. WISEArchive encourages new contributions, and visitors over 50 years old can add their own memories online. All donations are securely stored.</p><p>We are currently planning to expand the archive and develop the web site, linked to the National Archives A2A project.</p><p>Together with Kings College London we hope to engage with retired social workers across the UK. We would expect that their contributions would be reflective as well as factual with benefits for social work training as well as historical interest.</p><p>With financial support we will expand the website creating opportunities for feedback & online discussion, as well as links to relevant sources.</p><p>We are hoping that some BASW members will become members of our advisory/management group for this aspect of the WISE development</p><p>If you would like further information or to chat please contact Pauline on [email protected] or [email protected]</p><p>2.7 Date of Next Seminar</p><p>Mid-June – speaker Don Brand and two others. Topic to be confirmed.</p><p>Notes: Joan Rapaport</p><p>7</p>