Dubai International Destination Expo April 4-7, 2013 Events & Exhibitor Guide Please pick up the Supplement to this guide for additional exhibitors and booth locations. Contents Host Partners ..........................3 Shuttle Bus Schedule ..............6 General Information ...............10 Conference Highlights ..........15 Schedule of Events ..............19 Complimentary Tours ............30 Educational Seminars Summary ...............................33 Sightseeing Tours .................44 Exhibitor Listing .....................53 2 Host Partners The American Society of Travel Agents sincerely appreciates and gratefully recognizes the generosity of the following organizations for their support of ASTA and ASTA’s International Destination Expo (IDE) Dubai 2013. 3 Shuttle Bus Schedule Education and Expo will take place at the Madinat Jumeirah Approximate Travel Times Airport to InterContinental/Crown Plaza: 10 minutes Airport to JW Marriott Marquis: 20 minutes InterContinental/Crown Plaza to Madinat Jumeirah: 25 minutes JW Marriott Marquis to Madinat Jumeirah: 20 minutes 4 Tours All tours will leave the JW Marriott Marquis Dubai. Tours will return you to the IDE host hotel where you are staying. For further information please contact the ASTA/24 Degrees desk in your hotel. Badge pick up is at the Madinat Jumeirah. If you did not pick up your badge Wednesday and are participating in Thursday morning complimentary tour departures a representative will greet you at the shuttle busses for the sightseeing tours, check your name off a roster and confirm your attendance. 5 Bus Service from JW Marriott Marquis Dubai Taxi Service should be utilized outside of these times. Please Arrive Early For Your Departure Time. From To Departures Frequency Wednesday, April 3 Every JW Marriott Madinat 12:30pm to 30 Jumeirah 4:30pm minutes Thursday, April 4 Every JW Marriott Madinat 7:30am to 30 Jumeirah 2:30pm minutes 9:30am, JW Marriott Old Dubai 10:30am, Tour 11:30am 10:00am, JW Marriott Modern 11:00am, Dubai Tour 12:00pm Jumeirah 5:30pm & JW Marriott Beach 6:10pm 6 From To Departures Frequency 9:00pm, Jumeirah JW Marriott 9:30pm, Beach 10:00pm Friday, April 5 8:00am, JW Marriott Madinat 8:20am, Jumeirah 8:40am Madinat Jumeirah JW Marriott 3:15pm Madinat 4:30pm & Jumeirah JW Marriott 5:00pm Saturday, April 6 8:00am, JW Marriott Madinat 8:20am, Jumeirah 8:40am Madinat Jumeirah JW Marriott 3:15pm Madinat 4:30pm & Jumeirah JW Marriott 5:00pm Sunday, April 7 9:30am, JW Marriott Old Dubai 10:30am, Tour 11:30am 10:00am, JW Marriott Modern 11:00am, Dubai Tour 12:00pm 7 Bus service from intercontinental If you are staying at the Crowne Plaza, please meet buses at the entrance to the Intercontinental Hotel. Taxi Service should be utilized outside of these times. From To Departures Frequency Wednesday, April 3 12:30pm Intercontinental Madinat to Every 30 Jumeirah 4:30pm minutes Thursday, April 4 7:30am Intercontinental Madinat to Every 30 Jumeirah 2:30pm minutes 9:00am Intercontinental JW Marriott for to Every 30 Tour Departures 11:30am minutes 5:30pm & Intercontinental Jumeirah Beach 6:10pm 9:00pm, Jumeirah Beach Intercontinental 9:30pm, 10:00pm 8 From To Departures Frequency Friday, April 5 8:00am, Intercontinental Madinat 8:20am, Jumeirah 8:40am Madinat Jumeirah Intercontinental 3:15pm Madinat 4:30pm & Jumeirah Intercontinental 5:00pm Saturday, April 6 8:00am, JW Marriott Madinat 8:20am, Jumeirah 8:40am Madinat Jumeirah Intercontinental 3:15pm Madinat 4:30pm & Jumeirah Intercontinental 5:00pm Sunday, April 7 9:00am Intercontinental JW Marriott for to Every 30 Tour Departures 11:30am minutes 9 Badges are required for access to ALL functions. General Information All functions at ASTA’s International Destination Expo (IDE) Dubai 2013 will be held at the Madinat Jumeirah unless otherwise indicated. Hours of Operation WED April 3 1:00pm–5:00pm THUR April 4 10:00am–3:00pm FRI April 5 8:30am–3:00pm SAT April 6 8:30am–3:00pm 10 ASTA Central and Registration Location: Madinat Arena Foyer • Join ASTA • Renew your ASTA membership • Update your membership listing • Learn about ASTA Global Convention and upcoming conferences Destination Specialist Certificate Earn your Destination Specialist Certificate by attending four or more educational sessions. Mark your name on the sign in sheet located at the entrance of each session. Certificates will be emailed from ASTA Headquarters at the conclusion of the expo. 11 Airport Transfers Return transfers will be provided on April 7 & 8. Meet transfer service three hours prior to your flight departure. If you have any questions please visit one of the ASTA / 24 degrees information desk locations available at the JW Marriott, Intercontinental and Madinat Jumeirah. Dress Code Education Sessions and Expo: Business Attire Opening Night: Resort Elegant (the event is on grass, high heels are not recommended) Closing night event: Resort elegant 12 Sightseeing Tours: Appropriate casual attire. Visitors touring a mosque must be fully covered to wrists and ankles and ladies covering hair and neck. Pre and Post Tour Information Pre and post overnight tours are not bookable on-site. If you have questions in regards to an existing reservation, please visit one of the ASTA/24 degrees information desk locations available at the JW Marriott, Intercontinental and Madinat Jumeirah. Product Seminars These seminars are held in Murjaan 3. Gain insider knowledge you can't get anywhere else. Times and descriptions start on page 33. 13 Shuttle Bus Information Your official delegate badge allows you free transportation on all IDE buses. Service is provided between JW Marriott Marquis Dubai and The Intercontinental Hotel to Madinat Jumeirah. Shuttles will also be provided from hotels to Official IDE evening functions. See page 4 for details on shuttle service. Sightseeing Tours Courtesy of Dubai Department of Tourism and Commerce Marketing and 24 degrees All sightseeing tours will depart from the JW Marriott Marquis. Shuttles will run from the InterContinental to the JW Marriott Marquis Dubai specifically for these tour departures. See page 44 for details. 14 Sightseeing Information Desk An ASTA / 24 Degrees information desk will be available at the JW Marriott, Intercontinental and Madinat Jumeirah. Attendees can utilize these locations to check tour information, ask questions, make requests and book tours. Conference Highlights Thursday, April 4 1:30pm-4:30pm NACTA Event-SOLD OUT: Courtesy of Costa Cruises NACTA member meeting, ship tour and reception on the Costa Atlantica April 4, 2013 1:30pm-4:30pm. Ann van Leeuwen-CTA, CTIE and Vice 15 President NACTA will welcome and host NACTA members for a one hour meeting and networking session followed by a guided ship tour led by Scott Knutson-CTC, Vice President Sales & Marketing COSTA. The hosted ship tour will conclude with a reception hosted by NACTA and Costa Cruise Lines onboard the beautiful Costa Atlantica. 6:00pm – 9:30pm Opening Night Brought to you by Dubai Department of Tourism and Commerce Marketing Location: Jumeirah Beach Hotel, with spectacular views of the Burj Al Arab Dress: Resort Elegant, high heels not recommended Recognized all over the world for its unique architectural design and contribution to the Dubai 16 landscape, this year’s opening event will overlook Burj Al Arab one of the most photographed structures in the world. You will have the opportunity to watch the sunset and the transformation of this luxurious hotel from day to night. Enjoy dinner and networking along the beach, and relish in the view presented by the Burj Al Arab as it illuminates the night sky. Friday, April 5 8:45am – 10:00am International Travel Agent Summit Sponsored by ABC Global Services Location: Murjaan 3 International Travel Agents and Suppliers only 17 Attend ASTA’s Tenth Annual International Travel Agent Summit. Grow your global business by taking advantage of this opportunity to effortlessly develop valuable professional contacts. 6:00pm Night on the Town Enjoy a night to see fabulous Dubai on your own. Saturday, April 6 6:30pm Closing Event 18 Unless otherwise indicated, all functions will be held at the Madinat Jumeirah. Schedule of Events Thursday, April 4 9:30am – 1:00pm Complimentary Sightseeing Tours Courtesy of Dubai Department of Tourism and Commerce Marketing and 24 Degrees Tours depart from the JW Marriott Marquis Dubai. See page 30 for details. 1:30pm-4:00pm Cruising Italian Style—Costa Atlantica Ship Courtesy of Costa Cruises Escorted Ship Tour and Reception Advanced RSVP required (Limited to 50 people) 19 6:00pm-9:30pm Opening Night Brought to you by Dubai Department of Tourism and Commerce Marketing Jumeirah Beach Friday, April 5 8:30am – 9:00am Wake Up with Suppliers Continental Breakfast, Coffee and Tea Service Madinat Arena (Exhibition Hall) 8:45am – 10:00am International Travel Agent Summit (International Travel Agents and Suppliers only) Sponsored by ABC Global Services Murjaan 3 20 education series 9:00am – 9:45am A Walk through Four Decades– The Tale of Dubai Murjaan 1 Speaker: Khalifa Al Suwaidi – Department of Tourism and Commerce Marketing Sports with a Twist Murjaan 2 Speaker: Tyler Stellman – Dubai Convention and Events Bureau Canopy of Culture Majlis, Madinat Arena Speaker: Nasif Kayed – Sheikh Mohamed Center for Cultural Understanding (SMCCU) 9:45am – 10:15am Break with Suppliers Light Refreshments, Coffee and Tea Service in Madinat Arena (Exhibition Hall) 21 education series 10:15am – 11:00am Scintillating Sands Murjaan 1 Speaker: Mike Hummel – 24 Degrees Soaring