The Phone Book Code Companion UK and User-friendly Useful BT contact international codes decoder sections and service information The Phone Book Code Companion 1 Welcome to The Phone Book Code Companion The Phone Book Code Companion will help you identify UK area codes, which you can search for either by town/city or by area code. In addition, this booklet lists the main international dialling codes along with time zone differences and contains other useful BT contact and service information. BT Products and Services UK Decoder see page 1 see page 11 All Your Emergency Numbers International Codes see page 3 see page 16 UK Special Codes International Decoder see page 4 see page 22 UK Area Codes Publication Notices see page 5 see page 24 BT Products and Services How to contact BT if you are a BT customer Please see advertisement (left) for how to contact us by phone or online. Directory Enquiry services from BT Directory Enquiry services from BT If you have difficulty reading or handling The Phone 118 500 is BT's directory enquiries number. Its helpful Book, you may be eligible for free Directory Enquiry UK based operators can search for the number of a services on 195. To register call 0800 587 0195. person or business by location. 118 500 can also Visit www.bt118500.com for up to date call charges return business listings by type e.g. hotels in and further information on 118500. Birmingham. BT National Directory Enquiries for 118 500 corporate users 18001 118 500 118 707 www.118500.com 118 707 lets you control and forecast your directory enquiry call costs through a fixed fee, one enquiry, BT Directory Enquiries helps you find the right number directory service. Calls to 118707 cost £1.45 per call quickly: inc VAT, plus your telephone service provider’s Access - Business and residential phone numbers Charge (excludes BT payphones). Prices correct at time - Call connection puts you through directly to the of going to press. number you want - Classified service offers listings by type, e.g. hotels in Birmingham BT International Directory Enquiries - Numbers texted to your mobile at no extra cost 118 505 Calls to 118505 cost £4.99 per call plus £1.35 per Calls to 118500 cost 77p per call plus £1.55 per minute inc VAT, plus your telephone service provider’s minute inc VAT, plus your telephone service provider’s Access Charge (excludes BT payphones). Prices correct Access Charge (excludes BT payphones). Prices correct at time of going to press. at time of going to press. Visit www.bt118500.com for up to date call charges and further information on 118500, 118707 and 118505. 2 The Phone Book Code Companion Other Phone Book products & services Ordering extra copies of The Phone Book Phone Disc To order extra copies of The Phone Book 0800 833 400 0800 833 400 A handy CD-ROM, offering: Mon - Fri, 8.30am - 5pm - 12 months’ access to UK directory listings from BT Or go to: - Available to purchase in both single and multi-user Residential Customers - versions for one PC or a network www.bt.com/shop/phonebook If you would like to enquire or purchase a Phone Disc, Business Customers - call the number listed above, or go to: www.businessdirect.bt.com Residential Customers - www.bt.com/shop/phonebook Amend a listing in The Phone Book Business Customers - Listings in The Phone Book include listings from other www.businessdirect.bt.com service providers. If you are not a BT customer please contact your service provider to amend your listing in Opting out of receiving The Phone Book The Phone Book. BT customers can request changes via To opt out of receiving The Phone Book email to [email protected] 0800 833 400 You can also call us on: Mon - Fri, 8.30am - 5pm 0800 218 2181 for Business listings email: [email protected] 0800 028 8638 for Residential listings Advertise with us 18.4 MILLION ADULTS HAVE USED THE PHONE BOOK IN THE LAST YEAR * We’ve got a range of advertising packages to suit all budgets - contact us for a free quote. Our advertising packages are designed to get leads for your business. Includes free placement for business searches on bt.com. Get your business seen locally or nationally - every year The Phone Book is delivered to over 21 million homes and businesses. Need help selecting the right advertising package for your business? 0800 389 8886 Enquire now or visit our website at www.thephonebook.bt.com/advertise * Based on ICM research in 2013 where 388 people of 1,000 said they had used The Phone Book in the last 12 months and applying the percentage to the NOMIS GB population census 2011 where the total number of adults was 48,455,600 The Phone Book Code Companion 3 All Your Emergency Numbers In an Emergency 999 (or 112) Fire Police Ambulance Coastguard Cave Rescue Mountain Rescue Never make a false call. You risk the lives of others who really need help. It is against the law and you can be traced immediately to the phone you are using. To make an emergency call 999 (or 112) To make an emergency call From a landline or mobile for real-time text users 999 UK 18000 112 All European Union Countries For more information about real-time text services - Tell the BT operator which emergency service go online to ngts.org.uk you need - The BT operator will then connect you For more information about Disability services go - To handle your call effectively the emergency online to services will ask for specific information www.bt.com/includingyou Police non-emergency number 101 UK 0845 600 8000 Northern Ireland For all enquiries, non-urgent crime reporting and to speak to your local officer. Other emergency related information National Gas Emergency Service Electricity and water supply 0800 111 999 UK To report a power cut or dangerous situation contact 24 hours a day your local electricity network supplier. If the problem If you smell gas anywhere. concerns the water mains or sewerage, contact your local water authority. Emergency Gas Services 0800 002 001 Northern Ireland National emergencies 24 hours a day An emergency can happen at any time and in any If you smell gas anywhere. place. For further information on how to prepare for an emergency please go to www.gov.uk 4 The Phone Book Code Companion UK Special Codes The National Telephone Numbering Plan There are some codes in the UK that are not area codes. Examples of these are shown below. Number(s) beginning Designation (unless otherwise stated) 030 Non-Geographic Numbers: used by public sector bodies and not-for-profit bodies 033 Non-Geographic Numbers 034 Non-Geographic Numbers: used for migrating numbers from matching 084 numbers 037 Non-Geographic Numbers: used for migrating numbers from matching 087 numbers 055 Corporate Numbers 056 Location Independent Electronic Communications Service 070 Personal Numbers 076 (except 07624) Radiopaging Service 071 to 075 inclusive Mobile Services and 077 to 079 inclusive 080 (except 0800 Non-Geographic Numbers plus 6 digits) 082 Non-Geographic Numbers: Internet for schools 0843, 0844 and 0845 Non-Geographic Numbers 0873 Non-Geographic Numbers 090 and 091 Non-Geographic Numbers (except 0908 and 0909) 098 Non-Geographic Numbers: used to provide Sexual Entertainment Services 116000 6-digit Non-Geographic Number: used to access ‘Hotline for missing children’ service (‘Type B Access Code’) 116006 6-digit Non-Geographic Number: used to access ‘Helpline for victims of crime’ service (‘Type B Access Code’) 116111 6-digit Non-Geographic Number: used to access ‘Child helplines’ service (‘Type B Access Code’) 116117 6-digit Non-Geographic Number used to access ‘Non-emergency medical on-call service’ (‘Type B Access Code’) 116123 6-digit Non-Geographic Number used to access ‘Emotional Support Helplines’ service (‘Type B Access Code’) 118XXX 6-digit Non-Geographic Numbers used to access a Directory Enquiry Facility (‘Type B Access Codes’) 124 to 140, 143 to 146, Non-Geographic Numbers of up to 5-digits used to access an Indirect Access Provider 148 to 149, 160 to 169, (‘Type B Access Codes’) and 181 to 189 inclusive Cost of calls to 084, 087, 09 and 118 numbers (also known as service numbers) The cost of calling these numbers varies a lot. Some cost a few pence, while some charge you several pounds. Since 1st July 2015, whenever you call a service number from a landline or a mobile, your call cost will be split into two clear parts. 1. The ‘access charge’: This is made by your phone company for connecting you to the service you want. For the access charge, look on your phone bill or speak to your phone company. 2. The ‘service charge’: This is set by the organisation or service you are calling. You’ll find the service charge wherever the number is advertised. For the total cost of the call, simply add those two charges together. You can find out more by visiting the link below. www.ukcalling.info The Phone Book Code Companion 5 UK Area Codes Use this section to look up the area code for anywhere in the UK, including the Isle of Man and Channel Islands. You will see that some towns and cities have numbers in brackets after their names. This is to help you distinguish between towns and cities that share the same area code. For example, Portsmouth and Southampton share the same area code 023. The entry for Portsmouth is followed by 92 in brackets, meaning that numbers beginning 023 92 are in Portsmouth.