<p> Djupdalsvägen 2B 192 51 Sollentuna Phone 08 358 997 E-mail: [email protected] James Roberts</p><p>Feb 2005 Sydney  12 week Swedish language course Education.</p><p>2003 – 2004 Europe  1 year spent travelling and working throughout Europe. Hotel work, restaurant work and delivery work.</p><p>1996 - 1997 University of Newcastle Newcastle, NSW  Civil Engineering.</p><p>1993 - 1995 Mount Druitt TAFE Mount Druitt, NSW  Associate Diploma of Civil Engineering. (Credit pass)</p><p>1987 – 1992 Colo High School Colo, NSW Higher School Certificate  English  Mathematics  Engineering Science  Technical Drawing  Physics  General Studies</p><p>May 2004 – May 2005 TeleTech Pty. Ltd. Pennant Hills, NSW</p><p>Professional Customer Service Representative, Coach, Bridge Analyst. experience. . Front-line Customer Service by phone. . Troubleshooting issues with Bigpond ADSL, Cable and Dialup internet. . Completed Customer Service Skills training in all other products. . Coaching and training of new staff. . Coaching of staff to improve skill and performance. . Real Time Monitoring of all staff across three states of Australia. . Real Time managing of queues and staff levels. . Real time data entry of late/sick times for all staff. Aug 2001 – Feb 2003 Ozemail Pty.Ltd. St Leonards, NSW</p><p>Customer Service Representative </p><p> Front-line Customer Service by phone: - Professional Support verification experience cont. Licencing queries Sales leads Call tracking  Maintained consistently high level of customer service  Maintained consistently high target stats for calls  Actively participated in training of self and team  Completed Customer Service Skills training courses with all licences  Maintained consistently high level of technical knowledge</p><p>2000 – Aug 2001 Vultrex Plastics Pty. Ltd. Silverwater, NSW</p><p> Customer liaison regarding products  Computer drafting of design  Fabrication, installation, maintenance and testing of fume cupboards  Fabrication of PVC duct, by-pass dampers and silencers. </p><p>1999 - 2000 Labtec Pty. Ltd. Hornsby, NSW</p><p> Fabrication, installation, maintenance and testing of fume cupboards  Fabrication of PVC duct, by-pass dampers and silencers. </p><p>1997 – 1999 Mitre 10 Hardware Store</p><p> Customer assistance  Counter service  Stock control</p><p>Other  Class 1a gold drivers licence, 1992, Australian Qualifications.  Current Australian forklift licence.</p><p>Objective. To achieve a high standard both professionally and privately.</p><p>Interests and Computers, technology, internet, web page design, computer games, activities computer art, videography, photography, reading, cars, music. Referees Betty Bradshaw +61 2 9473 5730 Teletech Pty Ltd. Team Leader [email protected] </p><p>Daniel Silvestro +61 2 94332073 Ozemail Pty. Ltd. Team Leader [email protected] </p><p>Paul Stevens +61 2 9748 2161 Vultrex Plastics Pty. Ltd. Manager [email protected] </p><p>Graham Anderson +61 2 98431395 Woolworths Programmer [email protected] </p>