<p>Personal Details</p><p>Address: Phone: (416) 417-4116 345 Bloor Street East Email: [email protected] PO Box 72578 Ned Araji Toronto, ON. M4W3S9 Canada Languages English (Fluent) and French (Non-Fluent)</p><p>Professional Certifications</p><p> Comptia Certified Technical Trainer plus (CTT+)  FKA Certified Professional Instructor  FKA Certified Professional Designer  FKA Certified Professional E-Trainer  FKA Certified Professional Training Executive  FKA Certified Professional Master Trainer  Microsoft Certified Trainer (MCT)  Microsoft Certified Systems Engineer (MCSE)  Microsoft Certified Professional Plus Internet (MCP+I)  Unix and RedHat Linux administration Certified  Visual Basic Certified  A+ Certified  Certified in Network Cabling, GSM, GPRS, EDGE, 2.5G, BSS, BTS, BSC, SGSN, GGSN Wireless AirCards, WAP, BlackBerry, Palm, IPAQ’s, Mobitex, Data over wireless, BlueTooth, Infrared, Wireless Lan  Security Clearance: First Level Enhanced Clearance, Second Level Secret Clearance  Business Writing and Business Managing</p><p>Technical Skills</p><p>Unix (HPUX, SunOS, Solaris), Linux (RedHat), Operating Systems DOS, Windows 3.xx, Windows 95, Windows 98, Windows ME, Windows NT 4.0 Server, Windows NT 4.0 Workstation, Windows 2000 Professional, Server and Advanced Server, Windows XP, Windows 2003 Server</p><p>Java, C, C++, Perl, Prolog, Fortran, DOS Batch files, UNIX/LINUX Shell Scripting, JavaScript, Windows .inf Programming Languages files, VisualBasic 5</p><p>Office: MS Office 95/97/2000/XP/2003, Corel WP Suite 7.0/8.0/9.0 Software Packages McAfee and Network Associates products, Norton's, Mailer Daemon, Delrina Form Flow, PGP, Accpac, Wingate Proxy, Entrust, Simply Accounting, Zone Alarm, Black Ice Defender</p><p>Microsoft Exchange, Lotus Domino, Internet Explorer, Netscape Communicator, Outlook, Lotus Notes, Pine, Communications and Internet Eudora, Pegasus, GroupWise, HTML and Web Design, FrontPage, Telnet, FTP, PCAnyWhere, VPN, UNIX/LINUX SSH, SCP, Linux LRP Firewall and other proxy and firewall.</p><p>Client-Side Scripting in JavaScript/Jscript, VBScript, DHTML, MS Frontpage 98/2000/XP, Server-Side CGI- Web Programming Scripting in Perl, Back-end programming and DB connectivity using MS Active Server Pages with MS IIS Back-end Server Deployments: MS IIS and Apache Web Servers</p><p>Cabling, Designing, Deploying, Administering and Maintaining Windows-based LANs’ and Linux-based networks and services including DHCP, DNS, NFS, Samba, Apache, FTP, PPP, WEB, WINS, Terminal Network Administration Services, VPN, SSH, RAS, Infoman, Infosys, Netview, Gits, Administering and Configuring Network Gateways and Routers on Baynetworks, Nexland routers 400 series, Linksys, Alcatel etc</p><p>Wireless Data Communications GSM, GPRS, BlackBerry, WAP, Sierra Wireless Air Cards, Internet over Air link, BES, Infowave…etc </p><p>Academic Qualifications</p><p>1998 - present B.Sc. (Bachelor of Science) Faculty of Engineering Department of Computer Science University of Ottawa - Ottawa, Ontario (Completing part time) 1995-1997 B.Sc. (Bachelor of Science) Faculty of Engineering Department of Mechanical Engineering University of Ottawa - Ottawa, Ontario (Completed 2 years full-Time) 1998 - present Certifications and Diplomas:</p><p>A+, MCSE, MCP, MCP+I, LINUX/UNIX/SOLARIS, VisualBasic, Accelerated Exams, E-Commerce, HTML Praxis Training Institute Ottawa, Ontario</p><p>Certified Professional Instructor, Designer, E-Trainer, Training Executive, Master Trainer and Microsoft Certified Trainer Friesen Kaye and Associates Ottawa, Ontario</p><p>GSM/GPRS, Infowave, BlackBerry, Palm, Pocket PC, Sierra Wireless Air Card, WAP, MS Exchange, Lotus Domino Rogers AT&T Wireless Toronto, Ontario Work Chronology </p><p>February 2002 to Present (Full Time) Technical Trainer– Rogers AT&T Wireless (Toronto, Ontario) - Interviewed, tested and trained new hires - Managed and Trained consultants on Avaya, GSM, GPRS, BSS, BTS, BSC, PCU, SGSN, GGSN, BlackBerry, Sierra Aircard, Bluetooth, Infrared and other wireless products - Prepared and trained new hires for BlackBerry certifications BCSSA1, BCCSA2, BCCSP2 - Tested, trained and designed online and class training material for networking & BlackBerry 950, 957, 5810, 6210, 6710, 6280, 7280, 7780 - Prepared Consultants for A+, MCSE and other wireless certifications - Designed Courses, manuals and technical instructions and delivered courses in Class and Lab environments and online - Designed, setup and maintained Lab including servers: Exchange, Lotus Domino, BlackBerry (BES), Infowave, IIS, FTP, VPN, VNC and others - Developed and maintained intranet web knowledge base, online and video training - Monitored Calls and coached agents - Acted as a Team Manager for new hires during the training period of two to three months</p><p>August 2001 to October 2001 (Short Contract) Linux Instructor - IBM (United States) - LINUX classes (lectures) and practical training labs and workshops at various USA cities - Linux Professional Institute Certifications (LPI Exams) Preparations</p><p>May 2001 to July 2001 (Short Contract) Programmer & Systems Analyst and 3rd level support - Royal Canadian Mounted Police (Ottawa, ON) Communications Infrastructure Engineering Branch, Network Infrastructure Services Section - Provided technical training courses and manuals on Microsoft O/S’s and products, RCMP software and 3rd party software - Worked with X.500 directory, X.400 SMTP and LDAP - Setup, configured and maintained Lab, a mixed network of Sun Solaris, HP UNIX 10xx/ 11xx and NT/ 2000 Active Directory systems and Linux</p><p>March 99 to May 2001 (Contract) Shift Supervisor and Help desk operations - Royal Canadian Mounted Police - (Ottawa, ON) - Supervised 24/7 shift employees - Answered escalated and Urgent mission critical problems - Dealt with irate calls and discussed complaints with users in a customer service manner - Trained new employees and old support staff in Microsoft O/S’s and products, designed and delivered specific manuals for the RCMP - Provided telephone technical support on ACD telephone systems for more than 22,000 users - Software deployment of Win2000 professional, Novell 5, Groupwise, Zenworks, Exceed, Visio, office 2000 & others - Used and Supported: . PC Software/Hardware in a LAN/Wan environment - Security: firewall & proxy . Windows 2000 & Active Directory /NT/98/95 - Windows for Workgroups 3.x - Dos . Connectivity problems along with Novell Netware 3/4/5 GroupWise - Entrust Security - Cisco Routers and others . IBM and compatible mainframe systems using: X.25 - IPX/SPX - TCP/IP - SNA/SDLC – SNMP . DLC and Host Print - Token Ring - X400 gateways - INFOMAN and 3270 applications - Netview - SAP</p><p>March 99 to May 99 (Contract) Operations Manager- We Fix PC International (Ottawa and Toronto, ON) - Offered 24 hours network/hardware/software online and phone support to computer end users - Designed, implemented and installed networks at small businesses and homes - Assembled and sold computers and other components - Built web sites for companies and clients - Backup and disaster recovery - Provided technical support and training on Hardware, Microsoft O/S’s and products, Linux programming and products, internet access, security and firewall to clients and third party software in the Ottawa area - Supplied customers with self designed training manuals - Cabled, designed, implemented and maintained TCP/IP network - Setup and configured Wingate proxy server and others - Setup, configured and maintained Mailer Daemon mail server, and company’s websites - Setup, configured, automated and maintained backup server - Maintained and installed Lotus Notes workstations - Setup configured and maintained ADSL wan link with Alcatel, Linksys and ISB Nexland routers - Maintained Server (NT & 2000 with Active Directory), Workstations and printers with software such as Office 2000/XP suites and others</p><p>Sep 97 to Sep 98 (Contract) Priority Helpdesk Technical Support - Microsoft (Hull, Quebec) - Supported Network connectivity and Operating systems: Windows NT - 98 - 95 - Windows for Workgroups 3.x - Dos - IE and Windows Plus!</p><p>Sep 96 to Sep 97 (Contract) Helpdesk Technical Support - Micron Electronics Inc. (Hull, Quebec) - Supported Network Connectivity and computers including hardware and software - Answered all computer related questions, provided excellent service - Replaced PC's and individual parts - Worked in Oracle environment using different data base programs </p><p>REFERENCES: Available Upon Request</p>