<p> 111 is ONE: what next for the service in Wandsworth? </p><p>Central London Golf Centre Burntwood Lane London SW17 0AT</p><p>Tuesday 3rd December 2013, 10am to 2.30pm</p><p>Title Lead Time 1 Registration Administration Team 10am to 10.30am Tea & Coffee</p><p>2 Welcome and Introductions Dr Jonty Heaversedge 10.30am to  Housekeeping Chair 10.45am  Objectives for the day  Ice breaker 3 The Wandsworth Story – Dr Simon Mills 10.45am to Commissioners/Clinical Clinical Lead for 111/OOH Service Improvement 11.00am Leads perspective and Dr Angelique Edwards Clinical Lead for 111/OOH for Quality and Safety Wandsworth Clinical Commissioning Group</p><p>4 Providing the NHS Amanda Mayo 11.00am to 11.15am Wandsworth 111 service NHS111 Service Director London – Harmoni</p><p>5 Patient Call – Demonstration Amanda Mayo 11.15am to 11.30am of NHS 111 pathway NHS111 Service Director London - Harmoni Claire Van Aswegen Lead Clinician - Harmoni</p><p>Questions All 11.30am to 11.45am</p><p>6 Group work Patients Experience 11.45am to 12.15pm Tell us about your experiences with 111 - What worked well/what didn’t work (issues) - What would have made your experience better (solutions) - If you haven’t used 111 – what would be your expectations</p><p>Identify 3 issues and 3 solutions and place on the issues wall and solutions tree </p><p>7 Group work Quality and Safety 12.15pm to 12.30pm The NHS has combined the definition of quality set out by Lord Darzi in 2008; Care provided by the NHS will be of a high quality if it is: 1. Safe 2. Effective 3. with positive Patient Experience</p><p>Q: ‘In your experience is NHS111 meeting your Wandsworth 111 is ONE event: 3rd December 2013 expectation(s) in relation to all three?’ 8 Group work How can we improve patients feedback 12.30pm to 12.45pm - What mechanism/ channels of communication would work - How would you like the CCG to communicate what it is doing - 9 LUNCH All 12.45pm to 1.15pm </p><p>1 Introduction to afternoon Dr Jonty Heaversedge 0 Chair</p><p>1 111 performance Niamh Wilson 1.15pm to 1.30pm 1 111 Contract/Service Design Manager NHS South London Commissioning Support Unit</p><p>1 Commissioning for a Future Dr Chris Drew 1.30pm to 1.45pm 2 of 111 Deloitte Learning Partner with NHS England</p><p>1 Group work The future – looking forward (30mins) 1.45pm to 2.15pm 3 - What would kind of 111 service would you like to see? - How would you design a 111 service? - What do you want it to achieve?</p><p>1 Next steps Andrew McMylor 2.15pm to 2.25pm 4 Director of Delivery & Development Wandsworth Clinical Commissioning Group</p><p>1 Roundup of day Dr Jonty Heaversedge 5 Chair</p><p>Wandsworth 111 is ONE event: 3rd December 2013</p>