<p>IT Password Update/Reset Document</p><p>Overview/Objective: The objective of this document is to provide a useful and quick reference guide for Homeside employees to reset Homeside usernames/ passwords. Friendly Reminder regarding Usernames and Passwords:  Do not share or your username or password unless otherwise directed by executive staff.  Keep all username and passwords in a safe place with restricted access.  All users are responsible for storing, maintaining and updating passwords.  If you do not have a method to retain your username and password, please email [email protected] and a “Homeside Credential” spreadsheet can be emailed to you. </p><p>ADP Instructions on resetting your ADP password are as follows:  Please go to the website https://workforcenow.adp.com/public/index.htm  Click the link “Forgot Your User ID/Password”  Follow the prompts to reset your password. Credit Plus Instructions to reset your DO password are as follows:  Please go to https://credit.creditplus.com/custom/login.aspx  Click “Reset Password”  Follow the prompts to reset your password DO – Fannie Mae Instructions to reset your DO password are as follows:  Please click or enter the following link into your web browser to reset your DO password: https://profile- manager.efanniemae.com/integration/service/password/UserSelfService  Follow the prompts to reset your password</p><p>Email/Remote Desktop Note: Your remote desktop and your email password are synchronized. Changing one, will ultimately change them both. We have deployed a password self-service tool to help you reset your Windows domain passwords on your own without IT helpdesk assistance. Homeside Financial, LLC | 5950 Symphony Woods Rd, STE 312 | Columbia, MD 21044 NMLS # 1124061 | www.goHomeside.com It's very easy to use! All you have to do is enroll yourself by clicking on the link given below to make use of this facility. https://reset.gohomeside.com:443</p><p>Alternatively, you can also use your smartphone or tablet to enroll.</p><p>Learn how to enroll using your mobile https://reset.gohomeside.com:443/help/user-guide/How-to-Enroll.html</p><p>Enroll now!!!</p><p>Encompass Change Password Instructions to change your Encompass password are as follows:  Login to your Encompass account  Click “Encompass” in the upper left hand side of the screen  Click “Settings” from the dropdown options  The “Encompass Settings” Window opens  Click “Personal Settings” to expand the options  Click “My Profile”  Enter your current password and then a new password as desired  Click “Save” icon – located in the top right of the screen Reset Password If you get locked out of Encompass, please submit a help desk request to [email protected]</p><p>FHA Connections Instructions to reset your FHA Connection password are as follows:  Please go to https://entp.hud.gov/clas/login_fhac.fcc?TYPE=33554433&REALMOID=06- 686f76c4-2856-106a-b011- 841d87460cb3&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM- AAALMUmgF6SJ7wrftT6mWif2YB9Blmz4BIuk1EqSIUKz3iw5Xaz %2fus59bI3WqiMtNCkVwROYusKfvDQyN%2fwGJHL%2bIlGfo2W%2fOFVzeBnI %2bHHgu4oo2RA9NTQAjROesCtS&TARGET=-SM-https%3a%2f%2fentp.hud.gov%2fclas %2fhtml%2fconnection.cfm  Click “Forgot Your Password”  Follow the prompts to reset your password</p><p>Homeside University – AllRegs Instructions to reset your Homeside University- AllRegs password are as follows:  Please go to http://bu68.academy.allregs.com/login/index.php  Click “Forgotten your username or password?”  Follow the prompts to reset your password</p><p>Jostle Instructions to reset your Jostle password are as follows:  Please go to https://us.jostle.us/jostle-prod/login.html  Click “New Password?”  Follow the prompts to reset your password</p><p>LoanScoreCard If you get locked out of LoanScoreCard, please submit a help desk request to [email protected]</p><p>Shop.gohomeside.com Instructions to reset your shop.gohomeside.com  Please go to http://shop.gohomeside.com  Click “My Account”  Scroll to the bottom of the page  Under “I have Forgotten My Username or Password”, enter your email and click “GO” button  A reset email will be sent to the user  Should you have additional questions, please contact [email protected] Optimal Blue Instructions to reset your Optimal Blue password are as follows:  Please go to https://www2.optimalblue.com/  Click on the “Forgot Password” link  Follow the prompts to reset your password ShoreTel VoiceMail By default, the ShoreTel password is “39110” Instructions to change your ShoreTel password are as follows: For the following instructions, to select an option, either press the option number on the phone's dial pad or use the blue toggle button to scroll down, highlight the desired option, and press the Select soft key.</p><p>Homeside Financial, LLC | 5950 Symphony Woods Rd, STE 312 | Columbia, MD 21044 NMLS # 1124061 | www.goHomeside.com  Press the Services (globe icon) button on the phone.  In the Services menu, select the Settings option.  In the Settings menu, select the User Preferences option.  In the User Preferences menu, select the Change Password option.  In the Change Password screen, enter your current password (PIN) in the PIN field.  Press the Accept soft key.  Enter your new password (PIN).  Press the Accept soft key.  Re-enter your new password (PIN).  Press the Accept soft key.  Press the Exit soft key multiple times to navigate away from each of the accessed menus to return the phone to normal call receiving mode. SmartGFE Instructions to reset your SmartGFE password are as follows:  Please visit www.smartgfe.com  Please click the “password reset” option  Please enter your email address as the username and click the “Reset password” button  A security question will appear, please answer. If you have not setup a security question, the default answer is “QandA”  You will then be sent an email to reset your password please ensure that you retain your new password and/or security question. </p><p>United One Resources Instructions to reset your United One Resources password are as follows:  Please go to https://unitedoneresources.meridianlink.com/custom/login.aspx  Click “Reset Password”  Follow the prompts to reset your password</p><p>USDA Instructions to reset your USDA password are as follows:  Please go to https://www.eauth.usda.gov/Login/login.aspx? zone=z2&TYPE=33554e433&REALMOID=06-8544003c-fe37-405c-b009- ffcc37ee90ac&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME= j24r5dekt6Xa26okphdtX0BV8367m8ct6SLulmaU1f8MDY00rce1dCGwtg7q9eyV&TAR GET=-SM-HTTPS%3a%2f%2fgus%2esc%2eegov%2eusda%2egov%2faus%2findex %2ejsp%3fcallingPath%3dusdalinc%2esc%2eegov%2eusda%2egov%2fRHShome %2edo  Click “I forgot my password”  Follow the prompts to reset your password Homeside Financial, LLC | 5950 Symphony Woods Rd, STE 312 | Columbia, MD 21044 NMLS # 1124061 | www.goHomeside.com VA Portal Instructions to reset your VA password are as follows:  Please go to https://vip.vba.va.gov/portal/userprofiling/login.jsp? reject=true&TYPE=33554433&REALMOID=06-1443bb87-615a-4a40-adac- 5647651f8ae6&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM- ZiVj3VxLPGKqHUo6N0SN%2f2QgD3pEq5TSeJnKppKCRwh4h%2f95Wv %2bkLKI0CfxrHqUn&TARGET=-SM-https%3a%2f%2fweblgy.vba.va.gov%2fweblgy%2fUserLogin %20and  Click “Lost Password”  Follow the prompts to reset your password Velma (Homeside Market Connect) Instructions to reset your Velma password are as follows:  Please go to http://market.gohomeside.com/  Click “Forgot Password”  Follow the prompts to reset your password</p><p>Velocify Instructions to reset your Velodify password are as follows:  Please go to https://lm.velocify.com  Click “Forgot Password”  Follow the prompts to reset your password</p>