<p> NAME: ______</p><p>CAREER MANAGEMENT - UNIT 1.02 Study Guide </p><p> Answer the following questions on separate sheets of notebook paper.  Number your answers.  “OK” is ONLY allowed for #1, #2, & #3.  You may use your study guide on the test.</p><p>1. Be able to read & follow directions. 2. Be able to write neatly & spell words correctly. 3. Be able to think logically & professionally. 4. Be able to list the 7 C’s of business communication. 5. Be able to explain why plagiarism is wrong. 6. Know when to use a memo vs. a business letter. 7. Know the 2 types (or forms) of communication. 8. Know what percentage of communication non-verbal represents 9. Be able to explain the difference between ethical & unethical behavior. 10.Know the 7 positive social skills. 11.Be able to explain the difference between optimism & pessimism. 12.Be able to list the 6 steps of conflict resolution. 13.Be able to explain the importance of using “I-messages” when in a conflict. 14.Know the definitions of empathy & tact. 15.Be able to give 2 examples each of appropriate & inappropriate treatment of co-workers. 16.Know the first thing you are responsible for doing if you believe you are being sexually harassed. 17.Know the 4 sources of pressure that effect you. 18.Know the 3 keys to positive self-esteem. 19.Know the 5 concepts you need to have an awareness of to have cultural sensitivity. 20.Know the 2 keys to interacting positively with diverse groups of people. 21.Be able to identify the 4 types of attitudes and their definitions. 22.Know the 3 different leadership styles & their definitions. 23.Be able to determine which behavior types are a good or bad influence on interpersonal communication skills. 24.Understand & be able to explain how having strong interpersonal skills influences career success. 25.Be able to explain why diversity benefits the workplace. 26.Know a 1 word definition for verbal communication. 27.Know the 2 elements of effective communication.</p>