<p>Colby Hansen Home: 801-816-3900 307 W 13165 S Cell: 801-259-1055 Draper, UT 84020 [email protected] </p><p>Bilingual Spanish/English with background in Information Technology, Customer Service, Sales, Training, Motivation and Teaching</p><p>Education and Training: </p><p>Interface Technical Training- Network Professional Program Courses Completed: Microcomputer Services and Support, Essentials in Networking Technologies, Administrating Networks, Network Servers and Network Enterprise Servers, Advanced Networks in Technology and Network Infrastructure Interconnecting Cisco Network Devices </p><p>CompTIA A+ Certified, progressing toward Net+, MCSA and CCNA</p><p>Rio Salado Community College Paradise Valley Community College 24 completed credit hours 33 Credit hours completed </p><p>Experience:</p><p>2004 Siebel Sandy, UT Multilingual Customer Service Agent Assist customers worldwide with Siebel CRM OnDemand Sign up users for 30 Day Free Trial Accounts Implement best practices for customers to make better use of their investment Superior customer service and relations</p><p>2004 Interpreting Solutions Salt Lake City, UT Spanish Interpreter Interpret Spanish to English in medical environment Interpret English to Spanish in medical environment Communicate effectively and efficiently Maintain cultural understanding and sensitivity</p><p>2003 - 2004 Qwest Salt Lake City, UT Bilingual Screener Assist Qwest subscribers with telephone line and feature problems Use proprietary software to test, troubleshoot and repair Provide quality customer service Instruct users of varying degrees of technical knowledge on use of Qwest products and features </p><p>2002-2003 Perot Systems / CHW Phoenix, AZ Help Desk Associate Assist end users resolve computer, printer and telephone related problems Supported a multitude of Health Care, hospital related proprietary programs Provided superior customer service to a wide range of users with varying computer competence. Supported Windows 95, NT, 2000, Microsoft Office, Novell and AS400 2001 Codisys3 Technologies Phoenix, AZ PC Technician / Contractor Networked computers using CAT5 cable Used analytical skills to troubleshoot home and networked PC's Upgraded, installed and configured software such as Windows XP, 2000 Professional and Server, Windows 98, NT Workstation and Server, Back Office and other software Researched specifications on hardware and software related issues Provided customer focused client relations</p><p>1998 - 2001 Forever Living Products Scottsdale, AZ Regional Sales Director Used proprietary software to manage inventory and process orders Mentored and trained multiple distributors to achieve the highest company sales level Acted as Spanish speaking interface with company Home Office as well as interpreted and translated Spanish in large group and one on one settings</p><p>1995-1997 The Church of Jesus Christ of Latter Day Saints Guatemala Non Paid Full Time Missionary Taught the Gospel of Jesus Christ to the people of Guatemala Became fluent in Spanish within 6 months Trained new missionaries</p>