<p> Pamela Pelham 718 Tranquil Lane Bennettsville, SC 29512 (843)287-8223 [email protected]</p><p>OBJECTIVE To obtain a position in the administrative field which will enable me to utilize my supervisory, technical, and customer skills. </p><p>SUMMARY OF QUALIFICATIONS  Excellent listener; patient and sensitive to needs of customers/personnel  Skilled in meeting deadlines, delegating responsibilities, team concept  Proven problem solving skills as it relates to customers and team members  Experienced in fast pace environment while providing courteous/friendly services  Experienced in training and coaching-individual and group settings  Data entry skills; knowledgeable in Microsoft Word, Excel, medical terminology, and ICD-9 & CPT codes  Ability to maintain order while enforcing rules and regulations</p><p>EXPERIENCES Southern Pines Assistant Administer/Collections Manager Florence, SC 06/15-Present  Open and close front office daily  Responsible for all tenant relations and all resident’s issues  Adhere to all policies and procedures as well as assisting the Community Manager with property operations  Professionally and effectively interact with all prospect, residents, peers, and management  Effectively collect on all rent and loans as well as post payments through scanning/manually posting; file evictions Lee Correctional Institution Bishopville, SC 11/14- 6/15 Certified Correctional Officer  Successfully completed 6 weeks of basic training with South Carolina Training Academy  Maintained safety, security, and inmate accountability  Directly interact with the inmates housed in a level three prison while meeting state guidelines  Maintain high moral character while utilizing good communication skills/interpersonal skills  Maintained order at the institution while enforcing rules and regulations swore to uphold</p><p>Land N Sea Distribution Norfolk, VA 07/13-09/13 Account Receivables/Collections  Notify or locate dealers with delinquent accounts and attempt to secure payment.  Arrange new payment plans for those with past due accounts  Make necessary notes on when they plan to make payment after getting in touch with customer  Interact with sales team to assist with collection effort  Coordinate efforts and /or refer to Collection Agencies  Any other duties assigned by Manager  Research disputed customer accounts </p><p>Sentara Medical Group Norfolk, VA 10/10-07/12 Patient Account Rep/Collections  Responsible for analyzing delinquent accounts to determine appropriate collection actions and responded to communications received related to delinquent accounts on the A/R Management System and accounts with the collection attorney  Reviewed credit balances and applied appropriate adjustments if necessary  Reviewed insurance payments; verified, added and updated insurance information  Processed Chapter 7 and Chapter 13 bankruptcy notices, discharges, and dismissals; filed proof of claims if necessary  Processed attorney’s request and subpoenas for itemized statements of accounts</p><p>Norfolk Redevelopment and Housing Authority Community Health Worker Norfolk, VA 06/06-07/12  Responsible for teaching a curriculum from National Institute of Health to NRHA communities  Responsible for outreach to adults and families in the community to increase awareness and need for health prevention, check-ups, social and economic issues impacting their families  Plan, prepared and implement projects and procedures for effective community outreach/enrichment  Responsible for documentations of program data and statistics  Assist in transportation needs  Build individual and community capacity, and set up basic screening services  Coordinate adult and families participation in health program at NRHA  Act as a patient advocate </p><p>Additional Training/Volunteer Experience Teacher/Trainer Norfolk Redevelopment & Housing Authority 06/06-07/12 Norfolk, VA</p><p>Advisory Board Member EVMS 01/12-07/12 Norfolk, VA</p><p>Secretary Power of Hope Deliverance Ministry 01/12-07/12 Norfolk, VA</p><p>Secretary True Vine Church of Deliverance 05/98-05/04 Norfolk, VA </p><p>Education Strayer University Newport News, VA 01/13 Courses towards Bachelors in Business Administration w/Concentration Health Service Administration </p>