<p> TOWN OF LADYSMITH P O L I C I E S and P R O C E D U R E S Subject: RADIO PROCEDURES IN AN EMERGENCY</p><p>Approved: COUNCIL Date: JULY 6, 1998</p><p>Resolution #: 98-467 Amended from:</p><p>Radio procedure during an emergency can be critical to the overall effectiveness to the whole incident or operation. In order to get the attention the incident requires, the following process should be adopted.</p><p> ALERT ALL RADIO USERS TO THE FACT YOU HAVE AN EMERGENCY: Depress your radio transmit key (p.t.t.) and state three times, “Emergency, emergency, emergency.” This immediately identifies the nature and gravity of the situation. All other users should clear the frequency for your transmission.</p><p> CALL YOUR INTENDED STATION, IDENTIFY YOURSELF, AND REPEAT “EMERGENCY”: It is best to call a dispatch centre that has access to a phone, i.e., Public Works Yard, City Hall, or the FJCC . Failing that, any other known unit that has a cellular phone will do. Speak clearly, concisely, and try to remain calm. Remain with your radio, and when your call has been answered,</p><p> STATE THE SERVICE REQUIRED, AND ACCURATE LOCATION: The person handling your call will be on the phone, and must alert the 911 operators as to whether you need Police, Fire, or Ambulance services, and where to send them to. Stay with your radio in order to,</p><p> PROVIDE FURTHER DETAILS AS TO THE NATURE OF THE EMERGENCY: The 911 operators’ first action will be to dispatch the appropriate response agency. As this agency is responding, they will require as much detail as possible to prepare for effective action. The 911 operators will be asking you some critical questions, through the caller, and your answers will formulate the degree of response. Stay with your radio until the responding agency is on the site.</p><p> REMAIN ON SITE UNTIL THE RESPONDING AGENCY HAS ARRIVED: Advise the dispatch centre when the responding agency has arrived and also advise “Emergency Clear” to release the frequency and allow normal radio operations to resume. When you can, record in some form what action you have initiated, times, conditions, and events. This information is most helpful on subsequent follow-ups and investigations.</p><p>(see following page with example and a typical report) 14 – 7130 - A</p><p>RADIO PROCEDURE IN AN EMERGENCY …Continued TOWN OF LADYSMITH P O L I C I E S and P R O C E D U R E S</p><p>EXAMPLE</p><p>“Emergency, emergency, emergency…..City Hall this is Ladysmith 10, emergency.” “Ladysmith 10, this is City Hall, go ahead with your emergency.” “City Hall, I require an ambulance and police to First and Symonds for a two car accident.” …. “Ladysmith 10, the ambulance and police are on the way, can you advise the nature of the injuries?” “Injuries appear to be cuts and broken bones, There is significant bleeding from one of the elderly occupants of the car. Two people are out of the vehicle and walking around, one is still inside. Traffic is also backing up north and south.” “Is the person trapped inside, or can they be removed?” “The person is trapped behind a collapsed steering column, and will have to be extracted by mechanical means.” …….. “Fire rescue is on the way.” “City Hall, the ambulance has arrived at this location. My time is 10:23, emergency clear.” “All stations, this is City Hall, the emergency traffic is now clear. You may resume normal radio operations.”</p><p>TYPICAL REPORT</p><p>Date: Nov.29/95 Time: 10:05 a.m. Location: First and Symonds Conditions: Overcast, with rain and slippery road conditions Scenario: I was southbound on First Ave in my truck behind a white Toyota, waiting to go through First Ave. The Toyota suddenly turned left in front of me and was struck by a Chev going East on Symonds, pushing it into a lamp standard. I called in an emergency to City Hall radio requesting an ambulance and police. I saw two people get out of the Toyota, and one person trapped inside the Chev. The passenger in the Chev. Attempted to help the driver, but he was pretty badly cut up himself. I relayed my observations to City hall, and the ambulance arrived on the scene at 10:23. The cops arrived shortly after. The driver of the Toyota was pinned behind the steering wheel, and I could see that he was bleeding badly and had a broken arm. A whole bunch of people just stood around and gawked at the accident. Some others helped the people who were inside the car and that had gotten out and were walking around. License numbers of the cars in which people stopped and helped were…. The fire rescue truck had difficulty getting to the scene because traffic was blocked in both directions. I gave my name to Constable Tessier and left at 10:40.</p><p>14 – 7130 - A</p>