<p> F O N H . R O B E R T S ( 9 1 6 ) 9 8 8 - 4 3 6 4 9 2 3 7 G R E E N B A C K L N O R A N G E V A L E , C A . 9 5 6 6 2 [email protected] http://www.fonrob.com S U M M A R Y Extensive and varied experience in Computer Operations Group, with over 16 years as a Technical/Operations Analyst. Background includes all aspects of Computer Operations, with a focus on batch processing, Mainframe, AS400, VM, and Server installation and maintenance of system and software enhancements. Hands-on, action-oriented problem-solver and team- player that follows-through and leads by example.</p><p>Software  MVS / ESA  CONTROL/R  VTAM  ADSM  WSF2  TSO / ISPF  OMEGAMON  NETVIEW  HSM  CASPOOL  JCL/ UTILITIES  ACF2  TCP/IP  SAVERS  OPS/MVS  SCHEDULING  CICS  ECS  LMS  DMS  JES2  DFHSM  AFOPER  SUPERTRA  VM X Utilities  CA-1  NDM  RESOLV  MAILBOX  MIM E  CA-7  DB2  VPS  WLM  INFOMAN  CA-11  IMS  JCLPREP  PROJCL  VANTIVE  CONTROL/M  VSAM  SDSF  HSC  NETMAN  MS Office Suite  MS Mail  DCA  Windows Irma  MIMIX  ROBOT  ESP  Hardware IBM Mainframe Equipment  IBM 9672 RY5/Y16/RB5  IBM ES9000/600j-400j-400E  IBM 3090,3083,3081  AS400 9406/820-720-620-S20  IBM CONTROL UNITS AND T-BAR SERVICES Hitachi Equipment  Mainframe 7700  FEP,PDU Storage DASD Equipment  IBM 7017/ S7A, 2105 Sharks, 9393  IBM 3492 ATL,VTS, EMC 5700 Icebergs  Amdahl System Machine #48- 5600  STK 4410 Silo Peripheral Equipment  IBM 3211, 3080 Printers  XEROX 9700 and Xerox impact printers F O N H R O B E R T S Page 2</p><p>P R O F E S S I O N A L E X P E R I E N C E Informatix Inc. Sacramento California 01/05- Present Computer Operations Analyst Support Mainframe, Team Lead for Operations group providing Batch processing, Abend Resolution and reprints, Setup Operations documentation created ISPF Panels C-List and REXX EXEC to eliminate manual processes. Trained new employees on the use of ESP Scheduler and reprints using IEBGENNER. Responsible for Providing Server support, Resending data to the sever and monitor server for problems. Primary support for making changes on MVS sending reports to our server and to the Internet for all Counties in California.</p><p>Operations Tech lll (Contractor for Williams Sonoma) 07/04- 1/2005</p><p>Support AS/400 Unix and Windows servers running warehouse distribution software. (PKMS, STAR, OMS, and Sort Director). Support user request for security access, printers, network, and phones. Support and troubleshoot Symbol RF units. Run end of day and weekly backups. Perform IPL’s print and distribute reports. Monitor print queues. System task, printers, lines, devices, controllers, logs and active jobs. Schedule jobs using ROBOT, Monitor MIMIX for errors and correct them. Use of Enterprise Control Station(ECS) to run jobs. Monitor alerts with Open view.  Setup new procedures for monitoring AS/400 System, End of day process and weekly Tape backup process.  Eliminated 50% of unwanted reports being printed by moving them out of production queues. </p><p>Kenda Systems Sacramento,Ca. 11/2003 - 6/2004 Operations Tech ll (Contractor for County of Sacramento) Support Mainframe, Providing console support, Abend resolution, take help desk calls and print reports. Ran daily backups on COMPASS, FOCUS, and Oracle servers Using Networker Administrator. Monitor CICS and Vtam communications using Netview. Submit and monitor jobs using PRODCOMP. Perform IPL’s  Eliminated 20% of duplicate reports being printed by training employees on how to monitor print queue and restarting of print jobs.  Eliminated 30% of time support was called for problems by training County employees on how to research error messages and resolve problems accordingly. CITIBANK (formerly California Federal Bank), West Sacramento, Ca. 2002- 2003 Operations Analyst II F O N H R O B E R T S Page 3</p><p>Coordinated and monitored the resolution of hardware and software problems. Scheduled production jobs, monitored production jobs, coded overrides, corrected abends, JCL errors and performed restarts.  Eliminated 75% of abends by documenting and reporting problems and resolution to responsible groups.  Team Member California Federal Bank Disaster Recovery Test, responsible for recovering all CICS and VSAM files for ATL Application, testing transmissions from customer sites to California Federal Bank and back to Customer site.  Decreased operator intervention by 20% documenting not needed messages and reporting to software group. ELECTRONIC DATA SYSTEMS (EDS) 2000- 2001 Storage Management (2001) Managed DASD on-line pool, migrated data from DASD to tape backup system. Initialized new DASD packs, used DFSMS/MVS to manage space on DASD. Used IEBGENER, IECOPY and other IBM Utilities.  Eliminated 90% of space abends by moving old data from DASD to Tape.  Created training manual and assisted in training of new technicians. </p><p>Automation Specialist 1999 – 2000 Provided operations support for tasks performed daily. Modified C-list for startup and shutdown of MVS System. Modified C-list to purge spool daily.  Provided support for new customers by creating new C-list to accommodate new account.  Team member in installation of OPS/MVS. Senior Computer Operator 1996 – 2000 Team leader responsible for monitoring and maximizing system availability of all operation platforms -- MVS, VM, CICS, VSE, DB2. Used JES2, JCS2, VTAM, MVS, HSC, VM and CICS commands. Managed and optimized system resources --Tape Drives, Initiators, DASD and Spool. Escalated hardware and software problems.  Team member to migrate Chevron from San Ramon to Sacramento Management Center. Provided training and documentation procedures for new Account for Operations. Console support for several test and live moves to Sacramento Management Center. Trained Chevron team in use of OPS/MVS software.  Team member in Disaster recovery test providing 100% of console support and reporting of problems. Traveled to Dallas Texas to the Disaster Recovery Site.  Team member Sacramento Management Center Mainframe CPU Lease end project. F O N H R O B E R T S Page 4</p><p> Team member in Implementation of Parallel Sysplex into EDS Mainframe environment, responsible for providing training and making changes to procedures for my team. Computer Operator 1992 – 1996 Provided ABEND resolution and reporting for production and Model office batch jobs. Monitored production and model office batch cycles/jobs in Control-M and CA-7. Coded JCL overrides, performed report respools for production and model office batch jobs.  Eliminated 50% of batch processing errors by working with team on better ways to perform daily task. E D U C A T I O N Operations Development Graduate </p><p>EDS OPERATIONS PROGRAM Dallas, TX.</p>