<p>Shaju V Chacko Dubai, United Arab Emirates  +971526539080  [email protected] </p><p>Career Profile</p><p>Goal-oriented and collaborative IT professional with more than two years of experience applying hardware and network installation, administration, and configuration to support growing businesses. Adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments</p><p>Career Objective</p><p> Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies.  To accept challenging job opportunities which would show my inner talent.  Looking for opportunity to utilize my strength and build up my career.</p><p>Academic Credentials</p><p>2010: Master of Computer Applications from Calicut University, India</p><p>2006: Bachelor of Computer Applications from Bharathiar University, India</p><p>2006: CCNA from Mohan’s Networking Institute, India</p><p>Key Skills</p><p> More than two years of work experience in both Software, Networking & Hardware Installation, Troubleshooting & Support  Excellent organizational, analytical and interpersonal skills.  Excellent skills in communication and negotiation.  Interact with customers on a personal level providing exemplary customer service.  Building a rapport with people which encourages trust and confidence.  Observant and able to recognize good ideas.  Enthusiastic, versatile, problem solver, juggles multiple tasks, responds creatively and quickly with conventional or unconventional solutions  Extensive hands-on experience in Windows systems administration, troubleshooting and repair. </p><p>Employment History Wipro Technologies, India</p><p>Junior Developer September 2010- February 2012 </p><p>Project : User Access Management Client : Sara Lee Branded Apparel, USA Platform : Windows, UNIX and AS400.</p><p> Validate the user details and provide access to users of the company to their respective domains.  Providing users with new ids and grant access to various groups upon confirmation, on all three platforms (Windows, UNIX and AS400).  Use HP PPM tool to store the user details and user terminations.  Disabling/Deleting a user access on three platforms when user leaves the company.  Working as a central team while handling all users’ queries regarding company access. Also forwarding the different access requests to appropriate teams in order to help out the users.  Ticket handling.  Preparing Weekly Status reports. </p><p>Appzoc, India System Admin October 2012 – December 2013</p><p> Installation and Administration of Windows XP/7/Windows Server 2008.  Installation and configuration of Windows 2008 sever.  Configuration and maintaining of DHCP and DNS.  Troubleshooting of Network related problems.  Troubleshooting of Software related problems.  Troubleshooting of Hardware related problems.  Maintaining of different applications for software division.  Configuration and Troubleshooting of Windows Outlook & Microsoft Outlook.  User ID creation in Active Directory and maintain the security for the Users.  Installation of different software such as MS Office, oracle, SQL, Visual Studio, VPN client, VMware etc.  Configuration and updating of antivirus software.  Giving the application support.  Giving the application support. Trainings Undergone</p><p> AD Fundamentals  CCNA  Unix Basics  AS400 Basics  Networking Basics</p><p>Languages </p><p>English : Read, Write & Speak Hindi : Read & Write Malayalam : Read, Write & Speak Tamil : Speak </p><p>Personal Data</p><p> Date of Birth 12/04/1986  Nationality Indian  Marital Status Single  Passport No G3874077  References Can be furnished upon request</p><p>Declaration</p><p>I hereby declare that above all the information given by me is true and best of my knowledge and belief.</p><p>SHAJU V CHACKO</p>