<p> Case Study Answer Key Title Skills Other Potential Targets Secretarial/Cle  Communication  Conference planning rical  Customer service  Manage events  Interview for information- active  Secretary in another organization listening  Data management  Organizational Skills  Purchasing  Manage multiple projects  Production control  Detail Oriented  Manage schedules for repair/service  Monitor phone and projects calls  Coordination  Customer service  Social Perceptiveness  Intake worker in human service or  Problem identification medial field  Information gathering  Civil service jobs  Planning  Insurance processing  Prioritize tasks  Time management  Negotiation (meeting planning) Material  Physical strength  Assistant carpenter Handler/Labor  Good eye for size and accuracy of  Delivery van (non CDL) er detail  Stocking with building supplies  Knowledge of how to use hand and  Shipping and receiving power tools for repair  Post office jobs  Understanding of how materials are  Delivery of appliances and furniture assembled  Moving and storage  Ability to plan when storing materials  Assembly of products such as bikes, or loading truck barbecues, furniture, etc.  Knowledge of how to work safely Information  Accuracy with details  Data base management Technology  Ability to plan projects  Math instruction Professional  Organize large amounts of information  Organizations that write educational  High level math ability programs  Problem solving  Technical writing  Convey complex ideas to others  Website design and modification  Critical thinking  Customer service: troubleshooting  Monitoring work flow computer programs  Coordination with work of others  Ability to work individually and with a team  Problem identification  Information gathering  Synthesis and reorganization  Idea generation and evaluation  Implementation planning  Solution appraisal  Testing of program  Operation monitoring  Ability to learn and use new information quickly Skills Identification Optional Handout 6B  Judgment and decision making Title Skills Other Potential Targets Retail  Customer service  Phone rooms-taking orders Salesperson  Mediation-calming angry people down  Customer service  Ability to keep situation from escalating  Insurance processing companies  Product, store, and procedure knowledge  Receptionist  Accuracy and ability to learn new  Banking information, e.g. knows sales and  Finance company-processing promotions information  Ability to be cheerful despite long hours and difficult people  Interviewing for information to assess each person’s shopping needs  Relaying information to others  Follow procedures for standard and unusual incidents  Social perceptiveness-being aware of others reactions and adjusting accordingly  Follow planogram to stock shelves  Ability to use computerized cash register Electro-  Understanding of basic  Retail electronics- informational sales Mechanical electrical/electronic theory and ability to  Parts distribution center Technician apply principles  Bench work for appliance repair  Ability to train staff with varying levels of  Copy/fax repair ability in technical topics  Audio/visual equipment repair  Manual dexterity  Installation of computer network  Analyze needs and requirements hardware  Use organizational skills for paperwork  Installation of alarm systems and  Manage own time and other’s time camera monitoring systems  Isolate and detect process errors  Maintenance of above  Troubleshoot using electronic equipment  Installation and maintenance of marine  Ability to set up equipment from manual electronics following directions  Delivery, installation, and repair of  Observational skills medical equipment  Ability to monitor, process, and respond  Repair of communication equipment in to errors office and field  Repair monitoring equipment-security and medical equipment  Work with systems like E-Z Pass and swipe badge systems  Auto diagnostic equipment, sales, marketing, installation, and repair</p><p>Skills Identification Optional Handout 6B</p>