<p> KLERSON MACENA Cheshire, CT 06410 475.355.4153 linkedin.com/in/klerson-macena [email protected]</p><p>PROFILE SUMMARY</p><p>Visionary, Innovative, Result-Driven Global Proficient Supply Chain and Customer Service senior leader with P&L responsibilities, with over 20 years of experience in operations strategies and networking optimizations. Lead and develop multi-sites/multi-cultural high-performance teams in manufacturing environment. Create scalable solutions that deliver great customer loyalty and employee engagement while keeping operational cost to minimal expenses. Thrive at the intersection of technology and business operations, where ingenuity, efficiency and commitment to excellence are required skills. Spearhead complex projects, innovative idea, new and emerging technology, from formulation to execution, presenting and engaging Board/key stakeholders to the mission critical priorities leveraging maximum effectiveness and performance improvement driving long term solution. Outstanding collaborative style and ability in resolving issues. Fluent in English, Portuguese, and Spanish</p><p>CORE EXPERTISE / SKILLS / EXPERIENCE  Global Customer Service  Rail / LTL / FTL / Courier / Tanker / 3PL  Customer Relation Management  Ocean / Air  Procurement and Forecasting  International Business  Global Logistics / Vendor Management  C-TPAT / Compliance  Warehouse/Distribution Management  Inventory Management/Control  Risk Management / Poke Yoke  Key Account Management  C+ level communicator  Demand / Production Planning</p><p>TECHNICAL SKILLS: SAP | APO | CRM | Access | EDI | Excel | Flowcharting | Word | PowerPoint | MS Project</p><p>BYK CHEMIE GMBH, €1.5 Billion, manufacturer of additives, test, and measuring instruments</p><p>Head of Logistics and Customer Service for North America, Wallingford, CT (2010-2016) Led complex operations and end-to-end Logistics with integrated/globalized network with $59M spend management responsibility. Spearheaded teams for national and international customer service, logistics and transportation, warehouse management, demand planning, compliance, samples and inventory control - $2.5M department operations budget. Decision marker selecting consultants, vendors, services, new technology, software/hardware.  Directed multi-sites teams (4 distinct entities and 10 productions sites) mastering supply chain leadership, developing personnel to their fullest potential creating learning atmosphere through knowledge sharing sessions, presentations, mentoring and coaching to obtain required professional certifications and efficiency enhancement.  Conquered $3.52 million annual cost reduction: optimizing number of warehouses from 17 to 3 by tactically developing and implementing supply chain strategies and by developing/implementing RFP/BID covering all transportations modules, services, warehousing and routes throughout North America delivering maximum value, leverage, and standardization using KPI’s to track results.  Applied strong leadership talents toward transitioning completely decentralized logistics and customer service organization to centralized matrix management model creating synergies across all business unit.  Led SAP implementation for two manufacturing sites for supply chain departments. Transiting from AS-400 and QuickBooks to SAP-APO.  Drove continuous improvement by utilizing Lean Processes., Poke Yoke, 5S, metrics tools and systems innovation/automation identifying problems and solutions to achieve best-in-class performance.  Maximized cash flow through negotiating and implementing new payment terms 30 EOM (End of Month) +5 days with vendors, carriers, and brokers boosting average payment from 20 to 45 days’ net.  Increased on-time deliveries by 18% within 1st year of employment through applying Six Sigma tools.</p><p>C-TPAT | LTL | FTL | Director | Supply Chain | Courier | Tanker | Bulk | Manager | Logistics | Customer Service | SAP | APO | Six Sigma | APICS | CPIM | Procurement | Global | International | Planning | Chemical | Manufacturing | Automotive | Production | Innovation | 5S | Lean | Global | Vendor Management | Risk Management | Inventory control | Network | Result-Drive | Visionary | senior | leadership | EDI | Excel | Presentation | Power Point | Microsoft | CRM |Automation| KPI | Head |  Diminished CBP (Customs Board Protection) physical exams and customs delays by 99%, by initiating and maintaining C-TPAT certification and Import/Export Compliance.</p><p>Klerson Macena [email protected] Page 2 MAHLE GMBH, €12 Billion, manufacturer of automotive parts/engine systems Logistics Manager, Trumbull, CT (2007-2010) Directed teams for National and International Procurement, Inventory Management, Compliance, Production Planning, Demand Planning, Customer Service and Warehouse. - $.5M department operations budget.  Managed Global Supply Chain Teams, strategic and tactical network and relationship in Brazil, USA, Europe, and Asia, executing Supply Chain Operations Plan.  Enhanced customer service level from 80% to 98-100%, multiplying regular communication and plant visits throughout South America, North America, Europe, and Asia.  Engineered, negotiated, and administered materials agreements, inventory reduction plan, resulting in total inventory reduction of $1.7M.  Reduced transit time from 30 to 21 days by developing, implementing, and managing MRP/SAP, S&OP meetings, inventory, purchasing, and transit plans for customers’ sales totaling $35M. Logistics Liaison and Procurement, Morristown, TN (2000-2006) Managed International Procurement, Planning and Inventory Management.  Commenced logistics project in Brazil and Argentina, lessening complaints, by implementing face-to-face and weekly meetings, new forecast strategy, routes, transit times, and safety stock strategy.  Strengthened customer, supplier, and broker relationships through regular communication, face-to-face meetings, and plant visits throughout South/North America, Europe, and Asia.  Ensured just-in-time delivery program, centering on customer sales totaling $55M, through developing, and sustaining inventory, purchasing, and transit plans.</p><p>Account Executive, Brazil (1995-2000) Managed OEM Accounts for South America – GM, Ford, Mercedes, MWM, Volvo, Scania, Volkswagen, Chrysler, Fiat, Perkins, Caterpillar  Developed Logistics/Customer Service projects exceeding customer expectation, reducing transit time by 7 days, dipping inventory in transit and on hand cost. Improved on-time-delivery from 77% to 100%. Other positions held in Brazil and Mexico: Project Manager | Export Analyst | Procurement | National/International Sales Support | Customer Service</p><p>CERTIFICATIONS / PROFESSIONAL DEVELOPMENT</p><p>CPIM: Certified in Production and Inventory Management – in Process Six Sigma – Certified Champion CCSP – Certified Customer Service Professional</p><p>Project Management| Root Cause Analyses | ISO 9000/9001 | QS 9000 | NAFTA Regulations |ISO Auditor | Process Optimization | Communication | 7 Habits of Highly Effective People | Innovation | Six Sigma | 5S | Kanban</p><p>AFFILIANTIONS: APICS American Production and Inventory Control Society, ARGYLE Executive Forum ICSA International Customer Service Association LANGUAGES / EDUCATION</p><p>Fluent in: English | Spanish | Portuguese – Working knowledge: Italian</p><p>Bachelor of Business Administration (BBA) UNIVERSIDADE FEOB, Sao Joao Boa Vista, SP, Brazil Associate of Science (AS), Management WALTERS STATE COMMUNITY COLLEGE, Morristown, TN, US</p>