<p> Example – Self Appraisal Verbiage for Team Leader Name: Claude VanGorden Organizational Role: Supervisory Rating: Proficient Strength Comments: Worked closely with peers to identify performance and operational issues that affect attrition and billable revenue. Used Continuous Improvement tools in this process. Whenever I see a news article that is related to our client, I share it with everyone on the project. Opportunity Would like to learn more about how our project fits in with others in HRM, and about the direction Comments: Convergys will take to expand the HRM business. Rating: Proficient Strength Comments: I share my goals with the team and keep them focused on the most important requirements that our client expects to be achieved. I regularly communicate with them regarding results and how we can improve. Opportunity Sometimes I over estimate how much I am able to do and it causes me to miss some deadlines. Comments: Rating: Proficient Strength Comments: Enter strengths comments (optional)</p><p>Opportunity Since I’m new to this position, I don’t always have the knowledge to explain why a change must Comments: take place. I plan to be better prepared by doing more research and having more details at hand when discussing changes with my agents. Rating: Highly Skilled Strength Comments: The team is comfortable in sharing positive and negative comments with me; our communications are clear and straightforward. I also take every appropriate opportunity to recognize them for good work, whether it’s a few words of encouragement or something more formal. I initiated and headed a community service effort for our project that involved agents and TLs by providing canned goods and clothing for a local homeless shelter. We were able to stock the shelter with enough supplies to last them for a month, so I consider the project to be a great success for everyone involved. Opportunity Enter opportunity for improvement comments (optional) Comments: I want to have a higher confidence level when explaining my reasoning for a decision I’ve made. See my comments under Drives Change. Rating: Proficient Strength Comments: I successfully work with our Network Support contacts and members of the HR team here in the center. I’ve especially developed a good relationship with HR and act as a key contact for them if there are questions about recruiting efforts for the program. Opportunity I want to learn more about other projects in the center, and I look forward to meeting other TLs Comments: because I will be on the center’s Employee Engagement team next year. Rating: Role Model Strength Comments: This is an area of strength for me. Both peers and agents come to me for advice on how to best resolve problems and work out conflict with others. Some of these same people have told me that they consider me to be a good listener. I’m also asked to be the one to help some of our most difficult and demanding customers because I’m able to soothe them and get issues resolved. Opportunity Enter opportunity comments (optional) Comments:</p><p>November 2008 S. Covington</p>