<p> Guide to using Silverlight to support use of the IHI Improvement Map</p><p>Thank you for your interest in using the IHI Improvement Map. The Improvement Map online navigation tool uses Silverlight, a Microsoft web application similar to Flash. Please review the information below for information about Silverlight, system requirements to support it, downloading and installation instructions, and tips for troubleshooting. </p><p>Getting Started Before you begin using the IHI Improvement Map, you need to download a program called Silverlight. Silverlight is a free application, much like Flash, which will allow you to use the interactive media the Improvement Map has to offer. The Improvement Map cannot function on your computer without Silverlight to support it.</p><p>System Requirements Silverlight runs on Windows and Mac OS X. Please refer to this Microsoft website1 and click on “system requirements” in the left hand index of the page to make sure your computer is able to run Silverlight.</p><p>Downloading and Installation If Silverlight is not already installed on your computer, you will be prompted to download it the first time you attempt to use the Improvement Map. To download Silverlight directly, follow the instructions listed on the Microsoft download site2.</p><p>Troubleshooting Most users have been able to download and run Silverlight without problems. If you have difficulty, please contact your IT department for the fastest and most direct way to address the issue. Typically, your IT department can resolve any access issues by enabling a simple switch in your firewall. This deployment guide3 from Microsoft should provide any additional information your IT department will need to grant you and your system access to the Improvement Map.</p><p>Questions for IHI If you have any questions about downloading Silverlight or its use with the Improvement Map, please contact us at [email protected] or call (617)-301-4800. </p><p>1 http://www.microsoft.com/silverlight/get-started/install/default.aspx</p><p>2 www.microsoft.com/ silverlight / download s.aspx</p><p>3 http://download.microsoft.com/download/C/D/5/CD5AAAE3-21F7-47A8-B7D5-39E36BAF9AC8/Silverlight%20Deployment%20Guide%20v2.docx</p>