<p> END OF MATTER QUESTIONNAIRE</p><p>Client: ______Matter: ______</p><p>We are always working to improve the quality and efficiency of our legal services. Your candid evaluation of our services will help us assess how well we served you, and what we might do to improve our service in the future. </p><p>Please take a moment to answer the following questions. Referring only to the matter described above, please circle the appropriate number (ranging from 5 = excellent to 1 = poor) to indicate your opinion on each survey question.</p><p>Excellent Poor 1. How would you rate the legal expertise of the lawyers assigned to 5 4 3 2 1 this matter? 2. How responsive were our lawyers to your schedule and needs for this 5 4 3 2 1 matter? 3. How well were you treated by the staff-members (including non- 5 4 3 2 1 lawyers) who worked with you? 4. How well did we keep you informed of the status of this matter? 5 4 3 2 1 5. How satisfied are you with the result the firm obtained in this matter? 5 4 3 2 1 6. How well did we do in explaining what we did for you in terms you 5 4 3 2 1 understand? 7. How would you rate the value of the legal services you received? 5 4 3 2 1 8. How would you rate your overall satisfaction with the terms of our 5 4 3 2 1 engagement letter, the form of our invoice and our billing procedures?</p><p>9. How satisfied are you with the overall performance of the firm? 5 4 3 2 1</p><p>10. If you need legal services again in the future, how likely are you to use our services again? Definitely will use the firm again. Probably will not use the firm again. Probably will use the firm again. Definitely will not use the firm again. May use the firm again. Undecided at this time.</p><p>Do you have any other comments? (Include any other suggestions here or attach your own statement)</p><p>Would you like someone to call you? Yes. No. (If yes, please include your name, telephone number, and the best time of day to contact you.</p><p>THANK YOU VERY MUCH FOR YOUR TIME AND COOPERATION!</p>