<p> LEVEL IV INFRACTIONS</p><p>1. Allowing friends, family members or other employees to ride for the purpose of visiting. General Operations section 2.17</p><p>2. Misuse or abuse of any MOTA equipment, tools, or facilities. General Operations section 2.18</p><p>3. Failure to properly use four-way flashers, horns and lights. General Operations sections 4.4, 4.5, 4.6</p><p>4. Running ahead of schedule due to operator negligence. General Operations section 4.19</p><p>5. Late departure without a valid reason. General Operations section 4.19</p><p>6. Running behind schedule due to operator negligence. General Operations section 4.19</p><p>7. Failure to go directly to the starting point of a run or to return directly to the terminal after a shift without proper authorization. General Operations section 4.19</p><p>8. Running or stopping off route for other than prescribed reasons. General Operations section 4.20</p><p>9. Skipping stops or pickups without proper authorization. General Operations sections 4.20, 4.26</p><p>10. Failure to promptly answer radio when radio is operable. General Operations section 4.29, 7.3</p><p>11. Failure to follow proper radio procedures. General Operations section 4.29, 7.3</p><p>12. Engaging in discourteous conduct toward the public. General Operations section 5.1</p><p>13. Allowing family members to ride without proper authorization. General Operations section 5.1.1</p><p>14. Smoking in any form through the use of tobacco products (pipes, cigars and cigarettes) or “vaping” with e-cigarettes in any areas of the MOTA building. General Operations sections 5.1.1, 7.4</p><p>15. Failure to observe customer service guidelines for passengers with disabilities. General Operations section 5.1.3</p><p>3/19/2015 Page 1 16. Failure to observe proper procedures for stopping, picking up, dropping off, assisting, standing, or seating passengers. General Operations section 5.2</p><p>17. Failure to observe rules and procedures for safe and proper operation of lift- equipped vehicles. General Operations section 5.2.3</p><p>18. Failure to observe proper procedures for transportation of pets. General Operations section 5.2.7</p><p>19. Failure to follow proper procedures for keeping the interior of MOTA vehicles and the dispatch area clean. General Operations section 5.4.1, 5.4.3, 7.4</p><p>20. Allowing inappropriate articles on the vehicle. General Operations section 5.4.2</p><p>21. Failure to check for and properly turn in articles left on vehicles. General Operations section 5.4.4</p><p>22. Failure to observe the no-show policy. General Operations section 5.6</p><p>23. Failure to follow proper telephone procedures. General Operations section 7.1</p><p>24. Occupying or being present in the dispatch area without proper authorization. General Operations section 7.4</p><p>25. Allowing visitors to be present in the dispatch area without proper authorization. General Operations section 7.4</p><p>26. Incurring a tardy two (2) or more times in any four (4) week period. General Operations section 8.1</p><p>27. Reporting for a driving shift without having the following items in possession: valid Michigan Commercial Driver License with all proper endorsements, valid Medical Examiner’s Certificate, accurate timepiece, and the MOTA-issued identification badge. General Operations section 8.2</p><p>28. Incurring valid customer complaints by failure to conduct duties in the proper manner. General Operations section 9.0</p><p>29. Failure to adhere to uniform and/or dress code policies. General Operations section 10.0</p><p>2</p>