Sprint User Guide A downloadable, printable guide to your LG G6 and its features. Available applications and services are subject to change at any time. Table of Contents GETTING STARTED 1 Introduction 2 About the User Guide 2 Access Instructions on the Phone 2 Launch the Quick Help 2 Access Help 2 Get Support from Sprint Zone 3 Feature Highlights 3 Wide-Angle Cameras 3 FullVision 4 Water and Dust Resistant Properties 5 Set Up Your Phone 7 Parts and Functions 7 Battery Use 9 Charge the Battery 9 Nano SIM Card 10 microSD Card 12 Insert microSD Card 12 Unmount and Remove the microSD Card 13 Format microSD Card 14 Turn Your Phone On and Off 15 Use the Touchscreen 15 Activate Your Phone 16 Complete the Setup Screens 17 Basic Operations 19 Basics 19 Home Screen 19 Phone Settings Menu 20 Portrait and Landscape Screen Orientation 20 Capture Screenshots 21 Applications 21 Launch Applications 21 Preinstalled Apps 22 i Fingerprint Recognition 23 Precautions for Fingerprint Recognition 23 Registering Fingerprints 24 Managing Fingerprints 25 Unlocking the Screen with a Fingerprint 25 Multi-tasking Feature 25 Multi-Window 25 Overview Screen 26 Phone Number 26 Airplane Mode 27 Enter Text 27 QWERTY Keyboard 28 Phone Keyboard 29 Tips for Editing Text 30 Google Account 32 Create a Google Account 32 Create an Exchange Account 33 Sign into Your Google Account 34 Factory Reset Protection 34 Google Play Store 35 Find and Install an App 35 Request a Refund for a Paid App 36 Update an App 36 Uninstall an App 37 Get Help with Google Play 37 Lock and Unlock Your Screen 37 Update Your Phone 39 Update Your Phone Software 39 Update Your Profile 41 Update Your PRL 42 Your Phone's Home Screen 43 Home Screen Basics 43 Status Bar and Notification Panel 44 Status Bar 44 Notification Panel 46 Customize the Home Screen 47 ii Change the Wallpaper 47 Add Widgets to the Home Screen 48 Add Folders to the Home Screen 48 MAKING CONNECTIONS 49 Phone Calls and Voicemail 50 Place and Answer Calls 50 Call Using the Phone Dialer 50 Call Emergency Numbers 51 Answer Phone Calls 52 In-Call Screen Layout and Operations 53 Place a Call from Contacts 54 Call from Call Logs 54 Voicemail 55 Voicemail Setup 55 Visual Voicemail Setup 55 Review Visual Voicemail 56 Visual Voicemail Options 57 Configure Visual Voicemail Settings 57 Optional Calling Services 59 Wi-Fi Calling 59 Caller ID Blocking 60 Call Waiting 60 Conference Calling 61 Call Forwarding 61 Call Settings Menu 62 Contacts 65 Add Contacts 65 View Contacts 66 Contacts Screen Layout 67 Edit Contacts 68 Delete Contacts 68 Share Contacts 69 Import Contacts 69 Back Up Contacts 69 Messaging 71 Messenger 71 iii Send a Text Message 71 Send a Multimedia Message (MMS) 71 Save and Resume a Draft Message 72 New Messages Notification 73 Manage Message Conversations 73 Text and MMS Options 75 Gmail 76 Create and Send Gmail 76 Open Gmail Messages 77 Use Gmail Labels 77 Archive Gmail Threads 78 Mute Gmail Threads 78 Delete Gmail Threads 78 Search Gmail Messages 78 Report Spam Gmail 79 Add Another Google (Gmail) Account 79 Switch between Gmail Accounts 79 Gmail Settings 80 Email 80 Set Up Email Account 80 Add Email Account 81 Add Exchange ActiveSync Accounts 82 Create and Send Email 82 Open Email Messages 83 Delete Email Account 84 Manage Your Email Inbox 84 Microsoft Exchange Email Features 85 Internet and Social Networking 87 Data Services General Information (4G LTE and 3G Networks) 87 4G LTE 87 Data Connection Status and Indicators 87 Chrome Browser 88 Use the Browser 88 Add a Bookmark 88 View Browser History 89 Open New Browser Tabs 89 iv Browser Settings 89 Facebook 90 Twitter 91 Duo 91 Global Services 92 Activate Sprint Worldwide Service on Your Account 92 Your Phone’s SIM Card for International GSM Roaming 92 Enable Global Roaming Mode 93 Set the Communications Method for Global Use 94 Select a Carrier 94 Make and Receive Worldwide Calls 94 Sprint International Voicemail Service 95 Set Up Your Voicemail Access Number for International Use 96 Access Your Voicemail Internationally 96 International Data Roaming 97 Contact Sprint for Assistance with International Service 98 Connectivity 100 Wi-Fi 100 Turn Wi-Fi On and Connect to a Wireless Network 100 Wi-Fi Settings 101 Disconnect Wi-Fi 101 Wi-Fi Direct 101 Bluetooth 102 Enable the Bluetooth Feature 102 Pair Bluetooth Devices 103 Connect to a Paired Bluetooth Device 103 Send Information Using Bluetooth 104 Receive Information via Bluetooth 104 Hotspot 105 Tethering 106 Transfer Files Between Your Phone and a Computer 106 Content Sharing 107 Playing Content 107 Sending or Receiving Files 108 Using Nearby Devices 108 APPS AND ENTERTAINMENT 109 v Camera and Video 110 Camera Overview 110 Take Pictures and Record Videos 111 Take Pictures 111 Record Videos 115 Zoom In or Out 115 Take Various Shots 116 Take Specialty Shots 119 View Pictures and Videos Using Gallery 122 Edit Pictures 124 Edit Videos 126 Share Pictures and Videos 128 Send Pictures or Videos by Email 128 Send a Picture or Video by Multimedia Message 128 Send Pictures or Videos Using Bluetooth 129 Share Pictures or Videos via Additional Apps or Social Media 129 Share Videos on YouTube 130 Camera Settings 130 Switch Cameras 130 Set Camera Functions 131 Productivity 132 Calendar 132 Add an Event to the Calendar 132 View Calendar Events 133 Sync Calendars 133 Synchronize an Microsoft Exchange Calendar 133 Navigation Apps 134 Google Maps 134 Scout 135 Google Search 135 Use Google Search 135 Use Google Voice Search 136 Calculator 137 Clock 137 Set Alarms 137 Additional Clock Features 138 vi Capture+ 139 QuickMemo+ 141 File Manager 141 LG Mobile Switch 141 HD Audio Recorder 141 Studio Mode 142 Entertainment and Activities 144 Music 144 Music Player 144 Sprint Music Plus 145 Back Up Your Downloaded Music Files 146 YouTube 147 Sprint Zone 148 NASCAR MOBILE 148 LG Health 149 SETTINGS 151 Networks Settings 152 Basic Settings 152 Airplane Mode 153 Wi-Fi Calling 153 Wi-Fi Settings 153 Bluetooth Settings 153 Mobile Data Settings 153 Call Settings 154 Share & Connect Settings 154 Tethering Settings 156 More 156 Roaming Settings 157 Virtual Private Networks (VPN) 159 Prepare Your Phone for VPN Connection 159 Set Up Secure Credential Storage 159 Add a VPN Connection 160 Connect to or Disconnect From a VPN 160 Sound Settings 161 Sound Profile 161 Volume 162 vii Ringtone 162 Ringtone ID 163 Vibration Strength 163 Sound with Vibration 163 Vibrate Type 163 Do Not Disturb 164 Lock Screen 164 Apps 164 More 164 Display Settings 166 Home Screen 167 Lock Screen 169 Theme 172 Home Touch Buttons 172 Font Type 172 Font Size 172 Bold Text 173 App Scaling 173 Display Size 173 Comfort View 173 Brightness 173 Always-on Display 174 Auto-Rotate Screen 174 Screen Timeout 175 More Settings 175 General Settings 176 Language & Keyboard 177 Location 178 Accounts & Sync 178 Cloud 178 Accessibility 179 Shortcut Keys 181 Google Services 181 Fingerprints & Security 181 Smart Settings 183 Date & Time 183 viii Storage 183 Battery & Power Saving 183 Memory 184 Smart Cleaning 184 System Updates 184 Apps 184 Tap & Pay 185 Backup & Reset 185 Factory Data Reset 186 About Phone 187 GETTING HELP 188 For Assistance 189 Troubleshooting 189 Sprint Account Information and Help 190 Sprint Account Passwords 190 Manage Your Account 191 Sprint Support Services 192 Anti-Theft Guide 192 Copyright Information 193 INDEX 194 ix Getting Started The topics in this section will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations. Getting Started 1 Introduction The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new LG G6. The following topics explain how best to use this guide to get the most out of your phone. Before Using Your Phone Read the Important Information booklet that was packaged with your phone thoroughly for proper usage. Accessible services may be limited by subscription contract conditions. Descriptions in the User Guide Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless otherwise noted, instructions begin from the phone's home screen, which is displayed by tapping the Home key . Some operation descriptions may be simplified. Screenshots and Key Labels Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are simplified for description purposes and differ from your phone's display. Other Notations In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or microSDXC™ card is referred to as an "SD Card" or a "memory card." Access Instructions on the Phone These topics will help you find help on your new phone. Launch the Quick Help Use the Quick Help to get help about the device usage. n Tap > Quick Help . Access Help Use each app’s Help menu to learn about the app. Getting Started Introduction 2 n In each app, tap > Help to access help. Get Support from Sprint Zone In addition to your phone’s built-in Help menu, you can also access support for your phone and service through the preloaded Sprint Zone app. 1. Tap > Sprint Zone . 2. Tap an option on the main screen or tap Menu and select from a full list of options. Note: Sprint Zone categories and options are subject to change.