<p>PERSON SPECIFICATION</p><p>JOB TITLE: JUNIOR IT HELPDESK TECHNICIAN</p><p>DEPARTMENT: IT SERVICES</p><p>REPORTS TO: IT MANAGER</p><p>Criteria – Special Knowledge and Training Essential/Desirable How is it assessed?</p><p>Educated to GCSE with at least a pass at Maths and Essential Application Form and English. certificates</p><p>Educated to A’ level Desirable Application Form and certificates</p><p>Qualifications in IT or AV specialisms Desirable Application Form and certificates</p><p>Good technical knowledge in PC hardware and Essential Application form and maintenance, Microsoft Windows operating systems, interview Office applications and printers.</p><p>Excellent technical knowledge across IT and IT Desirable Application form and areas, e.g. Apple Macs and Mac OS X, digital interview projectors, public address systems, video/audio recording and editing software, Linux, MIS software, network equipment, digital photography and video making. Criteria – General skills & experience required Essential/Desirable How is it assessed?</p><p>Experience of user support Desirable Application form Interview</p><p>Experience of maintaining or running an IT helpdesk Desirable Application form Interview</p><p>Good administrative skills, including filing and Desirable Interview updating records. </p><p>The facility to work flexibly in order to meet tight Essential Interview deadlines.</p><p>The ability to work effectively under own initiative as Essential Interview well as working as part of a team.</p><p>The ability to communicate effectively with both staff Essential Interview and students</p><p>D:\Docs\2018-04-10\0abf20b3906802e3b521d7a18bf730b0.doc A logical and pragmatic approach to problem solving Essential Interview</p><p>The ability to follow agreed policies and procedures Essential Interview</p><p>Experience of large or medium size organisations Desirable Application form and interview Criteria – Personal Qualities Essential/Desirable How is it assessed?</p><p>Good written and verbal communications skills Essential Application form and interview</p><p>Energy, enthusiasm and commitment Essential Interview</p><p>The ability to work with people from a range of Essential Application form and backgrounds interview</p><p>The ability to demonstrate excellent organisational Essential Application form and and time management skills interview</p><p>The ability to demonstrate a high level of discretion Essential Interview</p><p>The ability to demonstrate strong listening and Essential Interview debating skills</p><p>A flexible approach to work and the ability to work Essential Interview variable hours in response to peaks and troughs which occur during the year.</p><p>The ability to demonstrate a commitment to the Essential Interview protection and safeguarding of children and vulnerable adults' under the responsibilities of the role. Criteria – Personal Motivation Essential/Desirable How is it assessed?</p><p>The ability to demonstrate a commitment to Essential Application form and continued professional development interview</p><p>The ability to demonstrate a commitment to the ethos Essential Application form and of continuous improvement interview</p><p>A willingness to attend training courses and network Essential Application form and meetings interview</p><p>The capacity to progress through further promotion in Desirable Application form and due course interview</p><p>Application Form – criteria within the person specification are assessed against the application form, curriculum vitae, letter of support or the supporting statements within the application form. The application form will be used to evaluate factual evidence e.g. the award of a qualification. The supporting statement will request candidates to provide a statement to demonstrate how they meet the criteria. Both will be scored as part of the shortlisting process.</p><p>D:\Docs\2018-04-10\0abf20b3906802e3b521d7a18bf730b0.doc Interview – criteria within the person specification are assessed during the interview process by either competency based interview questions, tests or other practical assessments. </p><p>References – Ideally, these will be sought prior to the interview process. Criteria within the person specification will be explored within the reference requests and responses will be assessed against the criteria. Any differences between details provided in the application form and the reference will be explored during the interview process. </p><p>D:\Docs\2018-04-10\0abf20b3906802e3b521d7a18bf730b0.doc</p>