Maryland Department of Health & Mental Hygiene Office of Preparedness & Response MD Responds Medical Reserve Corps Volunteer Management Guide Version 3.1 May 2014 This Page Intentionally Left Blank MDRMRC Volunteer Management Guide, V3.1 Table of Contents Table of Contents Acronym List ..................................................................................................................................... 5 Chapter 1: Introduction ..................................................................................................................... 7 A. Purpose ............................................................................................................................................................7 B. Distribution ......................................................................................................................................................7 C. Revisions ..........................................................................................................................................................8 D. Record of Changes Table .................................................................................................................................9 E. Additional Information .................................................................................................................................. 10 F. Acknowledgements ....................................................................................................................................... 10 Chapter 2: MD Responds Medical Reserve Corps Network ............................................................... 11 A. National Medical Reserve Corps Network .................................................................................................... 11 B. MD Responds Medical Reserve Corps (MDRMRC) Network ........................................................................ 11 C. MDRMRC Network Resources ...................................................................................................................... 15 Chapter 3: MDRMRC Unit Administration ........................................................................................ 19 A. MD Responds Volunteer Registry ................................................................................................................. 19 B. MDRMRC Unit Volunteer Management Plan ............................................................................................... 21 C. MDRMRC Unit Organizational Structure ...................................................................................................... 21 D. Register With the National MRC Network .................................................................................................... 21 Chapter 4: Recruitment ................................................................................................................... 23 A. Recruitment Plan .......................................................................................................................................... 23 B. Recruitment Needs Assessment ................................................................................................................... 23 C. Recruitment Message ................................................................................................................................... 24 D. Recruitment Strategies ................................................................................................................................. 25 E. MDRMRC State Program Recruitment Activities .......................................................................................... 26 Chapter 5: Registration, Screening and Selection ............................................................................. 27 A. Requirements for Membership and Deployment Eligibility ......................................................................... 27 B. Registration Process Steps ............................................................................................................................ 27 C. Credential Verification .................................................................................................................................. 29 D. Emergency Credential Levels (ECL) ............................................................................................................... 29 E. Background Checks ....................................................................................................................................... 29 F. Screening & Selection ................................................................................................................................... 30 G. Liability & Confidentiality Policies ................................................................................................................ 30 H. Identification Badge...................................................................................................................................... 31 I. MDRMRC Polo ................................................................................................................................................ 31 Chapter 6: Training and Exercise ...................................................................................................... 33 May 2014 3 MDRMRC Volunteer Management Guide, V3.1 Table of Contents A. Training & Exercise Plan ............................................................................................................................... 33 B. Required Training .......................................................................................................................................... 33 C. Recommended Training ................................................................................................................................ 35 D. Additional Training Resources ...................................................................................................................... 36 E. Exercise Participation .................................................................................................................................... 37 F. Training & Exercise Announcements ............................................................................................................ 37 G. Training & Exercise Tracking and Documentation ....................................................................................... 38 H. Training & Exercise Evaluation ..................................................................................................................... 38 I. MDRMRC State Program Training & Exercise Activities ................................................................................ 39 Chapter 7: Volunteer Utilization ...................................................................................................... 41 A. Volunteer Utilization Plan ............................................................................................................................. 41 B. Volunteer Activities ....................................................................................................................................... 41 C. Activation Authority ...................................................................................................................................... 43 D. Activation Procedures.................................................................................................................................. 44 E. Mobilization Procedures ............................................................................................................................... 45 F. Demobilization Procedures ........................................................................................................................... 47 G. Spontaneous, Unaffiliated Volunteers ......................................................................................................... 47 H. Regional, Statewide and Federal Activation ................................................................................................. 49 Chapter 8: Retention and Recognition ............................................................................................. 51 A. Retention ...................................................................................................................................................... 51 B. Recognition ................................................................................................................................................... 53 Chapter 9: Volunteer Protections .................................................................................................... 55 A. Liability Protections ...................................................................................................................................... 55 B. Workers’ Compensation Coverage ............................................................................................................... 55 C. Instructions for Reporting Injuries to Volunteers ......................................................................................... 56 D. Federal Protections....................................................................................................................................... 57 Appendix .......................................................................................................................................