<p>BPO Job Description</p><p>BPO Job Description and Profile</p><p>BPO refers to Business Process Outsourcing. BPO professionals supposed to operate back office outsourcing tasks which includes many internal business functions like billing, purchasing. It is contracting a particular business task to a third-party business service provider. Some companies implement BPO as a cost-saving maneuver for tasks and somewhere they work for the front office outsourcing tasks, which a company demands but does not rely upon to maintain its position in the present marketplace.. </p><p>Duties and Responsibilities</p><p>There are a wide range of duties and responsibilities which have to be fulfilled by a BPO professional and so here are the basic duties and responsibilities, as follows:</p><p> The primary and basic duty is to manage all the daily tasks and work of the BPO call centre.</p><p> He or she has the duty to discuss every complicated mater with the supervisors, team leaders, people in charge, and other professionals effectively to settle the important issues.</p><p> He or she has to work for lessening the number of mistakes or errors so has to monitor day to day calls.</p><p> The responsibility also includes carrying out the professional services, like legal services, business research, and management consulting and financial analysis.</p><p> He or she has to provide effective customer service such as handling complicated customer queries, issues, complaints, and questions.</p><p> The duty includes enabling the enterprises to bring down the lead times of design-to-market and managing critical hardware efficiently.</p><p> He or she needs to set the effective goals aiming for better quality, escalating sales, high speed and efficiency.</p><p> He or she has to work for the staff as well such as motivating and inspiring the staff, providing bonus, rewarding schemes, etc and make exams of their performance statistically.  It is the major responsibility of a person is to keep abreast and thorough knowledge of developments in industry and their inner networking.</p><p>Skills and Specifications</p><p>There are the following skills and specifications which are required in a candidate desiring to do the job of a BPO professional and they are as follows:</p><p> The person should be an excellent communicator and so should have skills both verbally and written. </p><p> He or she should necessarily have excellent basic computer knowledge.</p><p> He or she should be able to adapt to perpetual changes in KPO sector.</p><p> The person needs to be very patient and motivated towards the work.</p><p> He or she should be very clear about the technical skills and related area.</p><p> The person needs to have required knowledge regarding the current market setting.</p><p>Education and Qualifications</p><p> The basic degree required for the job is having a High school diploma from an accredited institution.</p><p> The other required qualification is having a Bachelor’s degree in science, engineering, or commerce, or any related field from an accredited institution.</p><p> Sometimes, job also requires a diploma in Management from certified college.</p>