<p> Crystal Perkins 396 NW 40th Ct Apt. 106 Oakland Park, Fl 33309 (954)479-9085 [email protected]</p><p>OBJECTIVE: Seeking a position where I can fully utilize my leadership skills and talents while adding to the organization growth and development. </p><p>EXPERIENCE: 2011- 2012 Broward Clerk of Courts Fort Lauderdale, FL. Deputy Clerk/ Docket Clerk</p><p>*Prepare Files and Case Docket for Court. *Create Cases; Filings from the State Attorney’s Office. *Update case Pleadings, Probation Information, from Court Hearings. * Data Entry; Entering Motions, Court Orders, Orders of Probation, Warrants, Bonds. * Scheduling of VOP’s, Calendar Calls, and Arraignments. * Jail System and Odyssey Knowledgeable. * Answering phones, providing Customer Service related to case information to Defendants and Attorneys. </p><p>2011 LaVan & Neidenberg, PA Fort Lauderdale, FL. Attorneys Representative/Legal Assistant</p><p>*Process and Produce Appeals for Denied Disability, Social Security Claims. *Make outbound calls to receive updated Medical information for clients, to submit with the appeals. *Document and gather Medical evidence to help improve client’s claims. *Request for Reconsiderations and for scheduled hearings court dates for Medically Denied Claims. *Fax, Scan, and Import files into the database to secure confirmation of the submitted Appeal. *Take incoming calls to answer questions regarding the status of the client’s claims. </p><p>2009 -2010 ATI Career Training Center Fort Lauderdale, FL. Re-Entry Admissions Representative/ Coordinator </p><p>*Make outbound calls to a list of students on a daily bases (minimum of 140 daily), to receive feedback on why they are no longer attending school. *Create and set appointments for students to come in and reapply for classes. *Display and create a plan that will be done differently to have them complete/graduate from the program. *Analyze and go over the student’s financial situation, and send them over to the financial aid department for assistance with payment for education. *Make follow-up calls to the students daily to ensure their commitment to starting classes. *Made weekly commitments according to my performance and capabilities. </p><p>Director of First Impressions *Provide each and everyone with costumer service. *Answering the phones and transferring calls. *Running reports, faxing, copying, and filing. (For every department.) *Greeting staff, students, and prospective students as they enter into the facility. *Printed, Distributed, and Input leads into the system, so that the admissions representatives could contact them to schedule appointments. *Maintained and organized the front desk office periodically. </p><p>2008-2009 The Answer Group (T.A.G.) North Lauderdale, Fl. Customer Service Representative/ Technical Engineer </p><p>*Assist customers with account issues, updating and changing the customer’s information. * Notate the customer’s account with very detailed information into the data base, regarding the customers call. *Provide customers with small amounts of technical support. *Assist customers with issues regarding any computer related problems that may be occurring. *Resolving issues by trouble shooting over the phone with the customer, supporting computer problems. *Fixing and resolving issues such as internet connection failure, not able to send emails from a third party vendor, not able to print, removing virus/spyware issue, not able to browse, establishing/setting up a wireless internet connection, and assist the customer with third party devices that’s non-supported by AT&T. 2007-2008 Interactive Response Technologies Lauderdale Lakes, Fl. Customer Service Sales Representative/ Team Leader </p><p>* Assisting Customers with account issues. * Providing Customers with additional services and information regarding their account. * Setting up accounts and completing applications for new customers. * Ensure excellent performance of customer service when servicing customer contacts, by communicating clearly verbally, working with the leading teams to ensure efficiency and quality service * Playing a leadership role with the sales floor, by coaching and developing one on one sale skills. * Implementing action plans with individuals to increase their sales conversion and also their Customer Service sales skills. * Handle escalated issues as they arise and take supervisor calls as requested by the team member. </p><p>Jump Start (New Agents) *Lead and/or participate in project initiatives as assigned *Effectively provide direction for the new Customer Service Sales Agents *Assist the new CSA’s in making a transition from the training environment to the production floor *Coach to guide employee development *Proactively handle critical situations which could negatively impact the performance of the business *Coach and develop team members to become self-directed</p><p>EDUCATION : 05/2012 Broward College 08/04-06/08 South Plantation High School (Diploma) 08/01-06/04 Crystal Lake Middle, Spanish Magnet Program Pompano Beach, Fl. </p><p>SKILLS/ QUALIFICATIONS: Windows XP/Vista; Microsoft Word, PowerPoint, and Excel. I pose the ability to seek out new methods and principles and am willing to incorporate them into existing practices. I am also customer oriented with excellent customer/computer skills. </p><p>REFERENCES ARE AVAILABLE UPON REQUEST</p>