<p>Carol Bowser</p><p>“The Secret Sauce for Powerful Conflict Resolution or How To Negotiate with the Devil”</p><p>As professionals in customer and support services, you know that a huge part of the job is handling hot button conversations. Of course you already know the importance of Active Listening, Validating Concerns, Managing Expectations, and Problem Solving, but do you know about the “Secret Sauce?” The “Secret Sauce” is the ability to know what is really going on under the surface. It is the VALUES conversation. You have had the VALUES conversation many, many times. Each time you hear “It is the principle of the thing!” or “It is just not right …” or “I am willing to go all the way to resolve this” or “you will hear from my lawyer” a values conversation was happening.</p><p>So what can you do? Learn “How To Negotiate with the Devil” while maintaining your values, integrity, and honor. Come spend an afternoon with Carol Bowser of Conflict Management Strategies Inc. You will learn how to</p><p> Recognize the Values Conversation  Determine what the argument is REALLY about  Artfully Negotiate a lasting resolution  Laugh (at least once) Carol Bowser: President of Conflict Management Strategies Inc. is an expert in workplace conflict –what creates it and how to resolve it. While she HATES arguments, she loves maintaining sanity and increasing production by jumping into conflict to fully resolve it. She received her law degree from Seattle University School of Law and her Mediation Training through Pierce County Center for Dispute Resolution. She is a speaker, trainer, and consultant for employers on how to avoid workplace conflict.</p><p>Carol Bowser President Conflict Management Strategies Inc. 253-219-5532</p><p>Check out the website www.managingconflict.com for Carol's upcoming speaking events.</p><p>Subscribe to Managing Conflict Enews .</p><p>Find Carol on Linked In Follow Carol on Twitter</p>