<p> Bio Sonja Jacobson </p><p>Sonja Jacobson, MA, CASA, CSAA </p><p>Ms. Jacobson is an expert on arbitration rules and how to effectively write contentions, receiving consistent industry recognition for her engaging, energetic and relatable delivery style. With over ten years of experience as a casualty liability claims adjuster, including three years of PIP handling, she weaves real-life examples into her sessions to ensure concepts resonate with participants. She is passionate about helping the industry use the forums to resolve disputes effectively and efficiently. Ms. Jacobson earned a BA in English and holds a Master’s Degree in Adult Education and Distance Learning. She has been an Education Specialist with AF for over seven years. </p>