<p>Module 6: Communication Participant Outline</p><p>I. DEFINITION/OVERVIEW A. Effective communication B. Role of communication 1. Establish goals of care 2. Discuss barriers to care 3. Facilitate interaction within the interdisciplinary team</p><p>II. BARRIERS TO COMMUNICATION</p><p>III. MYTHS/REALITIES OF COMMUNICATION</p><p>IV. THE COMMUNICATION PROCESS A. Patient/family expectations B. Team expectations C. Recognize individuality D. Initiate family meetings E. Palliative care planning F. Verbal and non-verbal communication G. Cultural considerations H. Listening/silence I. Presence J. Guidelines for encouraging free conversation</p><p>V. COMMUNICATION TECHNIQUES A. Build trust B. Acknowledge emotions C. Check/verify what was said/was heard & understood D. Expect conflict E. Summarize what was understood F. Support patient/family</p><p>VI. INTERDISCIPLINARY TEAM/FAMILY MEMBERS A. Healthcare professionals influence communication outcomes B. Family meetings to enhance communication C. Timing for conversation D. Team communication E. Resolving conflict</p><p>VII. SUMMARY</p><p>______ELNEC-Core Curriculum Module 6: Communication Page M6-2 © COH & AACN, 2007 Participant Outline Revised: June 2016</p>