FEBRUARY 2016 HAPPENINGS IN THE WORLD OF FORTIS STARTING POINT Message from the Chief Executive Officer HAPPENINGS IN THE WORLD OF FORTIS NEW BEGINNINGS & LAUNCHES My dear fellow Fortisians, My greetings to all of you in this Spring issue of our magazine. Fortis is the first in India to monitor and publish clinical outcomes in As you all know, our focus continues to be on the delivery of value-based Cardiology based on global ICHOM norms healthcare. As is the case with most services, it is sometimes challenging to illustrate the value proposition in healthcare prior to the service is experienced As part of its continued endeavour to strengthen patient-centric or consumed. Perceptions, therefore, tend to be ephemeral and quite often health services, Fortis Healthcare has become the first private coloured and perhaps even confusing. Indian healthcare chain to monitor and publish clinical outcome To understand reality and demonstrate what is truly good, it is important to data for major Cardiac Sciences procedures, based on global adopt global benchmarks that stand for best practices which will help us norms specified by the International Consortium for Health measure our performance. In order to demonstrate the robustness, Outcomes Measurement (ICHOM). predictability and repeatability of our procedures, we have embarked upon a These norms enable comparison with best-in-class results worldwide, and allow hospitals to analyse and understand how journey of making our clinical outcomes transparent. To begin with, we have they stack up globally on factors that determine clinical published data from the Fortis Escorts Heart Institute for major Cardiology outcomes. Based on the data, Fortis Escorts Heart Institute procedures (based on global norms specified by the International Consortium (FEHI) has shown exemplary results and stands out among its for Health Outcomes Measurement - ICHOM). The Cardiology data sets are peers in a number of areas that top the best available cardiac being extended to various Fortis hospitals and new medical specialities are touchstones globally. FEHI is performing better with zero or also being brought under the ambit of this programme. negligible cases of post-operative neurological strokes, renal This makes Fortis the first hospital chain in India and one of the first in Asia to failures, vascular complications, acute vessel occlusions, Dr Bishnu Panigrahi, Head, Medical Strategy and Operations Group, and perioperative myocardial infarctions and emergency CABG for Mr Bhavdeep Singh, CEO, Fortis at a press meet adopt and publish its medical outcomes for public guidance and scrutiny. The data along with a comparative analysis for our peer failed procedures among others. Mr Bhavdeep Singh, CEO, set can be publicly viewed on our website, www.fortishealthcare.com. Fortis Healthcare, said, “Patients need to be aware of the on ICHOM norms, Fortis has empowered its patients and has We are committed to delivering value-based medicine and have always pioneered initiatives that improve the quality of healthcare. results and implications of the procedures they are taken a giant leap ahead of all healthcare providers in I believe this is a ‘Red Letter Day for Fortis’, with this initiative helping us take a significant step towards patient empowerment. considering. By publicly declaring salient outcome data based delivering quality care with safety.” Actual performance when measured against these standards will allow us to constantly aspire and improve upon our achievements whilst illustrating our superiority in areas where we stack up better than our peers. I do see this as a move in the direction of transparency and as we move forward, it will be important for us all to embrace the same values of patient-centricity and Renovated Liver Transplant ICU inaugurated at Fortis Hospital, Noida transparency across the entire network. Thank you for all your hard work – it is only through the efforts of all of you that we do what we do every day. The renovated Liver Transplant ICU at Fortis Hospital, Noida, was inaugurated by Mr Bachchu Singh, City Magistrate, in the Warm regards, presence of Mr Gagan Sehgal, Zonal Director, and Dr Vivek Bhavdeep Singh Vij, Director, Liver Transplant Programme, Fortis, Noida. Fortis Hospital, Noida, is among the top three liver transplant centres in the country. The Liver Transplant ICU was set up in IN THIS ISSUE 2011 and was in need of repairs and upgradation. The hospital carried out extensive changes to the ICU in a record 12 days to provide superior patient experience and enhance infection New Beginnings & Launches Disability Group, Delhi NCR, held at Fortis Hospital, Noida • Fortis is the first in India to monitor and publish clinical outcomes in • World Cancer Day celebrated at Fortis Escorts, Amritsar control capabilities. Cardiology based on global norms • Fortis Hospital, Anandapur, celebrates World Multiple Sclerosis Day • Renovated Liver Transplant ICU inaugurated at Fortis Hospital, Noida Mr Bachchu Singh, City Magistrate, inaugurating the renovated ICU. Conversation Seen in the picture are Dr Vivek Vij, Director – Liver Transplant Programme Milestones • Meet Dr Randeep Wadhawan, Director & Head - Department of (extreme left) and Mr Gagan Sehgal, Zonal Director (extreme right) • Fortis Centre for Heart Failure & Transplant at Fortis Malar, Chennai, Minimal Access, Bariatric and Gastrointestinal Surgery at Fortis performs 75th Heart Transplant Hospital, Vasant Kunj, who is also an avid traveller MILESTONES • Fortis Hospital, Ludhiana, celebrates second anniversary A Little Extra Care Clinical Excellence • Fortis Foundation comes to the rescue of a 22-year old acid • Green Corridor set up at night helps transport live heart from Fortis attack survivor Memorial, Gurgaon, to Fortis Escorts, Delhi, in 25 minutes Fortis Centre for Heart Failure & Transplant at Fortis Malar, Chennai, Awards & Accolades th • Fortis Malar, Chennai, conducts its first Awake Craniotomy • Fortis Escorts, Raipur, wins National performs 75 heart transplant • 49-year old diabetic delivers twins at Fortis Hospital, Mohali Energy Conservation Award • Complex 12-hour long surgery at Fortis Hospital, Shalimar Bagh, • The Nursing Team at Fortis Hospital, Mulund wins the prestigious The Fortis Centre for Heart Failure & Transplant at Fortis helps Saudi patient recover from congenital spinal defect AHPI Award for Nursing Excellence Malar, Chennai, under the astute leadership of Dr K. R. • Severe spasticity of 8-year old suffering from cerebral palsy treated at • Fortis doctors elected to prestigious positions of professional bodies Balakrishnan, Director, Cardiac Sciences and Dr Suresh Rao Fortis Hospital, Noida • Dr Preeti Jindal of Fortis Hospital, Mohali, bags coveted Fellowship • Doctors at Fortis Hospital, Mulund, conduct two heart transplants in K. G., Head Cardiac Anaesthesia and Critical Care, once again • No obstacle is unsurmountable when the motive is right, proves th 24 hours created history by conducting its 75 successful heart Pooja Dubey from International Sales transplant. Special Feature Trivia The centre is one of the fastest in the country to have achieved • Fortis emphatically drives home the organ donation message at the Go to page 8 • Test Your IQ – February, 2016 the landmark. Besides exemplary clinical acumen, the Kala Ghoda Art Festival in Mumbai • Split a side – Have a laugh! for Dr Randeep’s achievement speaks volumes about the enormous dedication story Events Photo Features of the entire team to live up to Fortis motto of “saving and • Fortis Hospital, Cunningham Road, trains more than • Republic Day celebrations enriching lives.” 11,000 Bengaluru citizens in CPR at our units The team of OT Technicians and the Ambulance Team with Recognising the contribution of the large number of individuals • Second ‘Train the Trainers Programme – One Fortis Service Dr K. R. Balakrishnan who seamlessly coordinate the transplants, the hospital Excellence’ concludes in Gurgaon • Fortis Memorial, Gurgaon, partners with local police and NGO to push felicitated team members. for tobacco-free society • Annual conference of Indian Academy of Paediatrics-Childhood 01 FEBRUARY 2016 HAPPENINGS IN THE WORLD OF FORTIS STARTING POINT Message from the Chief Executive Officer HAPPENINGS IN THE WORLD OF FORTIS NEW BEGINNINGS & LAUNCHES My dear fellow Fortisians, My greetings to all of you in this Spring issue of our magazine. Fortis is the first in India to monitor and publish clinical outcomes in As you all know, our focus continues to be on the delivery of value-based Cardiology based on global ICHOM norms healthcare. As is the case with most services, it is sometimes challenging to illustrate the value proposition in healthcare prior to the service is experienced As part of its continued endeavour to strengthen patient-centric or consumed. Perceptions, therefore, tend to be ephemeral and quite often health services, Fortis Healthcare has become the first private coloured and perhaps even confusing. Indian healthcare chain to monitor and publish clinical outcome To understand reality and demonstrate what is truly good, it is important to data for major Cardiac Sciences procedures, based on global adopt global benchmarks that stand for best practices which will help us norms specified by the International Consortium for Health measure our performance. In order to demonstrate the robustness, Outcomes Measurement (ICHOM). predictability and repeatability of our procedures, we have embarked upon a These norms enable