OPTA Annual Survey 2021 1 Table of Contents Acknowledgements ....................................................................................................................................... 3 Part 1: Organizational Survey ....................................................................................................................... 4 1. What is the primary nature of your organization? ........................................................................... 5 2. How many OPTA members are employed by your organization? .................................................... 5 3. How many Full-time employees are in your ticketing department? ................................................ 6 4. How many Part-time employees are in your ticketing department? ............................................... 6 5. How many volunteers are in your ticketing department? ................................................................ 7 6. How many employees are currently furloughed from your ticketing department? ........................ 7 7. What ticketing system do you use? .................................................................................................. 8 8. Is your ticketing department combined with any other departments? ........................................... 9 9. Is your part-time staff unionized? ................................................................................................... 10 10. Please list the hourly part-time wages for each level of part-time employee. .......................... 11 11. Which of the following fees does your organization charge? .................................................... 12 12. Which of the following fees is your organization responsible for setting? ................................ 12 13. If your organization is not responsible for setting fees, please list who is. ................................ 13 14. List your fee rates........................................................................................................................ 14 15. List your fees’ sales channels ...................................................................................................... 16 16. What accessibility accommodations does your organization offer? .......................................... 18 17. How much do you charge for support worker or companion seating tickets? .......................... 20 18. Which sales channels do you use for accessible tickets? ........................................................... 20 Part 2: Individual Survey ............................................................................................................................. 21 1. Are you an OPTA member? ............................................................................................................. 22 2. How many years have you been an OPTA member? ...................................................................... 22 3. Are you a member of INTIX? ........................................................................................................... 23 4. Have you attended an INTIX conference in the past five years? .................................................... 23 5. Employment Status ......................................................................................................................... 24 6. How many years have you worked in the ticketing industry? ........................................................ 25 7. My gender is:................................................................................................................................... 25 8. My ethnic identity is: ...................................................................................................................... 26 9. I am part of the LGBTQIA2 community: .......................................................................................... 27 10. I have a disability: ........................................................................................................................ 27 2 Acknowledgements The OPTA Board would like to thank: • Budweiser Gardens • Canadian Opera Company • Canadian Stage • Chatham Capitol Theatre • City of Brampton – Performing Arts • Core Entertainment • FirstClass Group Tickets • Let’s Talk Entertainment • Living Arts Centre, City of Mississauga • National Arts Centre • National Ballet of Canada • Patron Technology • Senators Sports & Entertainment • The Royal Conservatory of Music • TO Live • Toronto Alliance for the Performing Arts • Tribute Communities Centre • Young Centre for the Performing Arts • And all individual respondents Please note that responses have been edited for clarity and consistency of format. 3 Part 1: Organizational Survey 4 1. What is the primary nature of your organization? 18 responses, 3 multiple responses. 10% 5% 5% 24% 33% 24% Arts Service Organization (ASO) with ticketing programs (5%) Event producer managing our own event venue(s) (24%) Event producer renting event venue(s) (24%) Event venue (33%) Ticket Sales Agency (5%) Ticketing platform (10%) 2. How many OPTA members are employed by your organization? 18 responses 7% 7% 7% 13% 53% 33% 1 (53%) 2 (33%) 3 (13%) 4 (7%) 5 (7%) 6 (7%) 5 3. How many Full-time employees are in your ticketing department? 17 responses 6% 6% 12% 35% 6% 6% 12% 18% 1 (35%) 2 (12%) 3 (18%) 4 (6%) 5 (6%) 6 (12%) 20 (6%) 25 (6%) 4. How many Part-time employees are in your ticketing department? 18 responses 11% 22% 22% 6% 17% 22% 0 (11%) 1-5 (22%) 6-10 (22%) 11-15 (17%) 16-20 (6%) 21-25 (22%) Notes from respondents: • “usually 20-25, only 3 at the moment” • “23 (none currently working)” 6 5. How many volunteers are in your ticketing department? 18 responses 6% 94% 0 (94%) 2 (6%) 6. How many employees are currently furloughed from your ticketing department? 17 responses 6% 18% 18% 24% 35% 0 (18%) 1-5 (24%) 6-10 (35%) 11-15 (18%) 16-25 (6%) 7 7. What ticketing system do you use? 18 responses, 2 multiple responses 5% 5% 10% 5% 5% 5% 5% 19% 14% 19% 5% 5% AudienceView/AudienceView Professional (10%) citySPECIAL (5%) Growtix (5%) hipTIX (5%) Paciolan (14%) Showclix (5%) Spektrix (5%) Tessitura (19%) Ticketmaster (19%) Tixhub (5%) White Label Tickets via Ticketpro (5%) n/a (5%) 8 8. Is your ticketing department combined with any other departments? 17 responses, 1 multiple response 5% 5% 5% 10% 5% 43% 10% 5% 5% 5% Accounting (5%) Audience & Donor Service (5%) Audience/Patron Services (10%) Building Reception (5%) Front of House (10%) Information Desk (5%) Marketing (5%) Outreach & Awards (5%) No (43%) n/a (5%) Note: • 18th respondent answered “Yes”. 9 9. Is your part-time staff unionized? 18 responses, 2 multiple responses 26% 79% No (79%) Yes (26%) Notes from respondents: • “Box Office Attendants are unionized, Duty Managers are not” • “Yes at my theatre, no at my arena” 10 10. Please list the hourly part-time wages for each level of part-time employee. Box Office Box Office Supervisor/Duty Attendant/CSR Attendant/CSR/ Keyholder Manager /PSR (starting PSR (wage wage) increase) Budweiser Gardens $14.25 Canadian Opera $16.00 $19.00 Company Canadian Stage $22.00 $25.00 Chatham Capitol $15.00 Theatre City of Brampton - $16.25 Performing Arts Core Entertainment $14.25 FirstClass Group n/a Tickets Let's Talk $16.00 Entertainment Living Arts Centre, City $16.05 $18.64 of Mississauga National Arts Centre $20.00 National Ballet of $16.00 Canada The Royal $14.25 $15.30 $18.00 Conservatory of Music TO Live $14.25 $14.60 (after $20.40 probationary period) Tribute Communities $14.25 $14.55-15.55 Centre (based on years of service, up to 5 years) Young Centre for the $15.76 $17.86 Performing Arts 11 11. Which of the following fees does your organization charge? 18 responses 18 16 16 14 14 12 12 11 10 8 8 6 6 6 Organizations 4 3 2 1 0 Fee Type 12. Which of the following fees is your organization responsible for setting? 18 responses 14 13 12 11 10 10 9 8 6 5 5 5 4 Organizations 2 2 0 Fee Type 12 13. If your organization is not responsible for setting fees, please list who is. 10 responses Canadian Stage On our productions in a rental venue that venue sets a per-ticket service charge Chatham Capitol Theatre Municipal government sets or approves some fees and rental rates City of Brampton - Performing We are responsible for setting the fees, but they must be Arts approved by City Council FirstClass Group Tickets n/a National Ballet of Canada The Four Seasons Centre (owned by the COC) Senators Sports & Entertainment Fees are mutually agreed upon by venue and Ticketmaster. The Royal Conservatory of n/a Music TO Live Ticketmaster sets the service charges and delivery fees. Toronto Alliance for the Per-transaction is from Stripe Performing Arts (TAPA) Tribute Communities Centre Promoter sets own bump, credit card fees charged at 3% 13 14. List your fee rates 18 responses Facility Fee Per-Ticket Service Per- Delivery Subscription Consignment Exchange Charge Transaction Fee Fee Fee Fee Service Charge Budweiser $3.00 (can $3.00 Mail - n/a n/a n/a Gardens vary) $5.00 Canadian $3.25 $9.00 n/a n/a $16.00 per n/a Single Opera package Tickets - Company $10.00 Some Subscription - $6.00 subscribers Canadian $2.65 Subscription ticket $5.00 Stage $2.65 Single ticket $5.65 Rental event in our venue $4.50 Chatham $1.00-$2.00 Mail - $1.00 per $1.50 Capitol $1.25 ticket in Theatre contract City of $2.00 on tickets $1.16 $3.25 Regular $5.75 per $5.00 per Brampton - over $6.00 Mail - subscription order Performing $3.25 order Arts Core $3.50 Various based on $6.50 Mail