TEAM MEMBER HANDBOOK Revised August 2017 Levy I Compass Group USA a family of passionate restauranteurs Dear Team Member, Welcome to Levy Restaurants! We are thrilled that you have chosen to join the Levy family, and we look forward to a long relationship with you. To help ensure a seamless transition into the Levy family, please carefully review this handbook. The handbook is broken into two sections. First you will find the portion of the handbook that is specific to our Levy sector, which, among other things, covers issues specific to Levy’s history, training opportunities, Company culture, and requirements unique to Levy’s operations. Second you will find the portion of the handbook that applies to all of the sectors operated by our parent company Compass Group USA, which includes things like our EEO policy, benefits, and other governing policies that are applicable to both Levy and the other foodservice sectors that are administered by Compass. Both sections of the handbook are equally important, so please be sure to familiarize yourself with the entire handbook before completing the acknowledgement form included at the end of the handbook. If you have any questions about the handbook or our policies, please feel free to reach out to anyone on our HR team. We are here to assist you and ensure that you have a great start to your career at Levy! Again, Welcome! Cindy Noble Executive Vice President of Human Resources LEVY RESTAURANTS HANDBOOK SUPPLEMENT “We live each day with the same values of the family company born with D.B. Kaplan’s Deli in 1978.” – Andy Lansing WE ARE THRILLED YOU HAVE JOINED OUR FAMILY OF PASSIONATE RESTAURATEURS! For decades, Levy Restaurants has been redefining the food experience at the best restaurants, sport venues, and entertainment arenas around the world. As part of our team, you will deliver “The Levy Difference” to every one of our guests. This is the very core of who we are, what defines and distinguishes our Company today, and what will continue to keep it strong tomorrow. We are fanatical about creating a genuine, family-oriented culture, where you will find a career home and a kindred sense of belonging. We are a Company of nice, passionate people; if you are nice and have the passion for our business, I promise you that you will find great success at Levy. We love what we do, and it shows. Passion has fueled our phenomenal and unprecedented growth from the very beginning. Today, we create memorable dining experiences at restaurants, stadiums, arenas, convention centers, zoos, racetracks, ski resorts, colleges, golf tournaments, concert venues, event spaces, and practice facilities in every major market in the country. We deliver dining at its best wherever we are. While we know that we may not be one hundred percent better than our competition, we do know that we can be one percent better a thousand different ways and that is the essence of our success. A career at Levy is not just a job – it’s part of creating unforgettable moments every day that our guests will hold onto for a lifetime. We look forward to working with you to achieve tremendous success in meeting and exceeding your goals and dreams at Levy Restaurants. Andy Lansing President & CEO We are thrilled you have joined our family of passionate restaurateurs! LEVY RESTAURANTS HANDBOOK SUPPLEMENT TABLE OF CONTENTS FAMILY OF PASSIONATE RESTAURATEURS “The Partner Difference” .................................................................................................................................................................. 1 “The Levy Difference” ...................................................................................................................................................................... 2 Our Levy Values ................................................................................................................................................................................ 3 WOCAAT-How We Deliver “The Levy Difference” ....................................................................................................................... 4 Our Heritage ..................................................................................................................................................................................... 5 Levy Cares ......................................................................................................................................................................................... 7 General Information ........................................................................................................................................................................ 8 LEARNING Creating Legends .............................................................................................................................................................................. 9 Keys to the Future (Hourly Team Members) ............................................................................................................................... 10 Management & Chef Development Programs (Salaried Team Members) .............................................................................. 10 Guest Connect Hospitality ............................................................................................................................................................ 11 Service Recovery ............................................................................................................................................................................. 12 RECOGNITION Levy Legend Program ..................................................................................................................................................................... 13 Dream Team ................................................................................................................................................................................... 13 Centers for Excellence ................................................................................................................................................................. 14 President’s Trip ............................................................................................................................................................................... 14 COMPENSATION Tip Reporting .................................................................................................................................................................................. 15 Work Schedules ............................................................................................................................................................................ 15 On-Call Procedure .......................................................................................................................................................................... 15 BENEFITS Time Off and Vacation ................................................................................................................................................................... 16 Levy Classified Program ................................................................................................................................................................. 19 CONDUCT Personal Appearance ..................................................................................................................................................................... 20 Business Conduct Policy ................................................................................................................................................................ 22 Fraternization Policy .................................................................................................................................................................... 24 Creative Work Product Policy ........................................................................................................................................................ 24 Work Authorization ...................................................................................................................................................................... 25 RESPONSIBILITY Responsible Alcohol Service.......................................................................................................................................................... 26 SAFETY General Guidelines ......................................................................................................................................................................... 29 Cut-Resistant Gloves ...................................................................................................................................................................... 29 Sanitation ...................................................................................................................................................................................... 29 Guests With Allergies ..................................................................................................................................................................... 31 Injuries to Team Members .......................................................................................................................................................... 31 Injuries to Guests ..........................................................................................................................................................................