CLARK WATER CORPORATION Depot 1901 Bicentennial Hill, Clark Freeport Zone Clarkfield, Pampanga 2023 Philippines www.clarkwater.com Table of Contents 1 About this Report 2 Message from the President 4 Message from the General Manager 6 Company Profile 12 Sustainability Framework 16 Driving Economic Growth 30 Empowering Employees 40 Preserving and Conserving Natural Resources 48 Mitigating Adverse Operational Impacts 56 Contributing to Social Development of Communities 63 Clark Water and the Future 64 GRI Index 68 Stakeholders’ Commentaries Clark Water 2012 Sustainability Report 1 MESSAGES | COMPANY PROFILE | SUSTAINABILITY FRAMEWORK | GRI INDEX COMMENTARIES FRAMEWORK | SUSTAINABILITY PROFILE | COMPANY MESSAGES About this Report Clark Water Corporation (CWC) presents to you with pride its 2012 Sustainability Report, the first-ever publication of its kind, demonstrating the company’s commitment to social responsibility, environmental sustainability, and economic growth and development. With the overall theme Driving Growth, this Considering the long-term reference of Report focuses on how Clark Water worked the central theme, which is Sustainable its way towards its vision of becoming Development, this report touches on the internationally recognized as a company overall performance of the company in relation providing excellent water and wastewater to meeting future goals, especially with the services, through effective partnerships with business and operational efficiency reinforced the government and businesses, aiming to by its Triple ISO Certifications (ISO 9001, strengthen the economic activity in Clark ISO 14001, & OHSAS 18001), representing for the past 12 years. It also highlights the compliance to internationally recognized Company’s sustainability framework which standards on quality, environmental, health covers other themes including: (1) Empowering and safety management systems. While the Employees; (2) Preserving and Conserving year 2012 is the established focal period, Natural Resources; (3) Mitigating Adverse significant milestones transcending the Operational Impacts; and (4) Contributing to company’s 12 years of existence will be aptly Social Development of Communities. This report included, and how efforts through those times features the economic, environmental, and have made significant impacts to its customers social implications of the company’s everyday and stakeholders. operations and fundamentally the stakeholders’ perspective on what Clark Water Corporation is The production of this Report is in accordance all about. with Manila Water’s direction to align its subsidiaries to its own sustainability programs, Following the guidelines set by the Global to include a public release of a Sustainable Reporting Initiative (GRI) G3.1, this publication Development Report. The analysis and data covers issues on economic, product presented in this document are only relevant responsibility, society, environmental, labor to Clark Water Corporation and its operations practices and decent work indicators, plus and do not directly reflect, unless otherwise other applicable indexes on profile disclosures. indicated, that of its parent company, or any With this being the first SD Publication to be of its partner subsidiaries. In addition, all data produced, Clark Water self declares a Level C incorporated herein cover the period from application of the GRI standards, but validation January to December 2012 unless otherwise of the content will come from stakeholder specified. testimonials and commentaries. The Level C initial application level has served as the For further information, you may contact: baseline for the preparation of this report, and will strengthen initiatives for a gradual increase Precius S. David of applicable indicators, for eligibility on next Head, Human Resources and Communication level reporting. Email: [email protected] Telephone: (6345) 599-5757 loc 129 Fax: (6345) 599-5742 2 MESSAGE FROM T HE PRESIDENT The year 2012 marks a significant milestone for Clark Water Corporation (CWC). For the past decade, the company has embarked on a journey to improve the water and wastewater infrastructure in the Clark metropolis and optimizing its operational efficiencies, while staying true to its concession commitments. Clark Water 2012 Sustainability Report 3 Commendable as they are, these efforts have been realized without the collective effort | GRI INDEX COMMENTARIES FRAMEWORK | SUSTAINABILITY PROFILE | COMPANY MESSAGES coincide with the realization of the need to of our CWC personnel, who consistently exhibit infuse a sustainable approach to business unyielding passion and perseverance in helping practices, mindful of the significance in having the organization achieve all of its objectives. Our social and environmental responsibility while people truly are our most important corporate contributing substantially to economic growth resource. and development. As we continuously strive to uphold our Sustainability has long been embedded in the Sustainable Development commitments, we corporate culture and business DNA of Clark also acknowledge the essential participation of Water Corporation, with the economic, social our stakeholders in championing this advocacy. and environmental aspects taken into account in We value the support provided by our partner the performance of our business. We have been Clark Development Corporation in ensuring a major player in driving the economic growth for the viability of our business and in backing up the Clark Freeport and Special Economic Zone, our efforts to implement programs within our with our full-blown investment programs and Sustainability Framework. We appreciate their service enhancement projects implemented in recognition of our initiatives to turn Clark into 2012. Our drive for improvement and dedication an investment destination of choice through our to greater accountability is showcased through provision of world-class water and wastewater our continued management of our business’ services, as well as extending this expertise in impacts not only on the local and national local communities around the area by providing economy but also on our environment and our them with safe and clean drinking water. We give immediate community. our assurance that we will carry on in building up this alliance through high-quality Sustainable To further underline the significance of Development programs, encompassing the sustainability, we have formalized in 2012 economic, environmental, and social aspects of CWC’s Sustainability Framework, pushing our operations. our organization to elevate and reinforce our already strong adherence to sustainable customs This first-ever Clark Water Corporation Sustainable and allow us to examine more closely and Development Report stresses our commitment comprehensively all aspects of our operations. to sustainable development to those whom we Said Framework is likewise a mark of commitment serve, and delivers our firm pledge to ensure to continuously ensure reliability of services to positive, beneficial impacts on our esteemed our customers, where water supply security and stakeholders for the long term. While we are efficient key account management are integral proud of our past and current accomplishments, to our business. We have set tangible targets which we share in this report, we know that aligned with the triple bottom-line objective our Sustainable Development journey proceeds according to the Global Reporting Initiative where further challenges will be encountered. framework – targets which were met because of As we face them, we will continue to live by the unrelenting dedication of our organization’s our sustainability principles, with a firmer greatest asset - our CWC employees. commitment to instill responsibilities within ourselves as we perform our duties, guided by Through our people, the company has been our Sustainability Framework. Moving forward, able to engage in social sustainability efforts we will endeavor to engage more partners benefitting the community while enhancing our in espousing the same dedication, fostering value and improving our social license to operate. stronger ties, and unifying actions to achieve one We extended assistance during emergency relief meaningful vision. We are confident that with our operations and disaster response whenever unfaltering determination to improve and proceed necessary such as the Habagat Relief Drive and with our noteworthy sustainable practices, we Water Provision activity. We collaborated with will be able to contribute significantly to national relevant stakeholders in developing meaningful development, protect our natural resources, and environmental and social programs such as Adopt- improve our communities’ quality of life. A-River with the DENR, and promoted inclusivity through the Ahon Pinoy Project together with the Clark Development Corporation, addressing the water requirements of the indigenous community of Aetas of Sitio Monecayo, a typically marginalized group. We implemented initiatives that preserve and conserve our natural VIRGILIO C. RIVERA, JR. resources, to include regular tree-planting President & CEO activities and coastal clean-up programs that educate and engage various stakeholders. Again, all these accomplishments would not 4 MESSAGE FROM T HE GENERAL MANAGER When Clark Water Corporation (CWC) started its operations in 2000, the guiding vision was very clear: promote world-class excellence in our services. Clark Water 2012