An of cial Autumn 2018 publication of www.ehma.com www.hmi-online.com HMI076_Cover.indd 1 19/10/2018 11:07 GERMAN PRECISION, GLOBAL VISION Steigenberger Hotel Business Bay Dubai, UAE Jaz Stuttgart Germany IntercityHotel Braunschweig Brunswick, Germany MAXX by Steigenberger Deutsche Hospitality stands for an exceptional portfolio comprising more than 130 hotels on 3 continents. The unique portfolio includes Steigenberger Hotels and Resorts, MAXX by Steigenberger, Jaz in the City and IntercityHotels. DHospitality.indd 1 19/10/2018 11:42 From the editor On the web... Keep up with the latest developments across the hotel industry by visiting www.hmi-online.com Phin Foster, editor Where next? t the Hotel Investment de Almeida, the managing director Vila conference Europe (Hot.E) Galé, to find out (page 44). Hotel Management International back in late September, Tim Kemp, along with his wife and Autumn 2018 A Firmdale co-founder and chairman Tim Firmdale co-founder Kit, were keen to talk EDITORIAL Kemp was asked where next for the about a lot more than just Portugal at Hot.E. Editor Phin Foster [email protected] boutique brand. Theirs is a brand forged and operated in Chief sub-editor Thom Atkinson Firmdale has, thus far, restricted itself a very different manner to the industry Sub-editors Nicholas Kenney, Ha Nguyen Senior feature writer Greg Noone to the global hospitality mega capitals norm; like its founders, playfully contrarian, Feature writers Grace Allen, Tim Gunn Production controller Steve Buchanan of London and New York, so it was only colourful and fun. They discuss its founding Group art director Henrik Williams natural that Kemp revealed an interest principles, carving out their own spheres of Designer Sandra Boucher in Paris. His other answer, however, was influence and “circling one another like a COMMERCIAL more surprising – and indicative of the pair of old sumo wrestlers” (page 14). Copy coordinator Melissa Parkinson Head of sales Richard Jamieson arrival of a new heavy hitter on the Firmdale has forged a reputation as Publication manager Richard Pollard European hotel scene: “We are looking one of the best employers in the business Subscriptions marketing manager Mariella Salerno very closely at Lisbon.” and also stands out as one of the few Publisher William Crocker Firmdale and pretty much everyone international operators with a female else, Tim. In PwC’s ‘European Cities leader. In fact, female representation in the Hotel Forecast 2018 & 2019’, analysts boardrooms of global hospitality’s biggest placed Lisbon and Porto in first and players remains depressingly low, despite Hotel Management International is published quarterly by Compelo, which is a member of the Audit Bureau of second place for anticipated RevPAR long-standing efforts to promote diversity Circulations, and is an official publication of the European Hotel Managers Association. growth across this year and next. and a relatively even gender split further Registered in England No. 09901510. Hoteliers in all segments have taken note. down the ladder. In an important and timely John Carpenter House, John Carpenter Street Portugal has long been a market piece, Elly Earls meets Women in Hospitality London, EC4Y 0AN, UK Tel: +44 20 7936 6400 Fax: +44 20 7411 9800 synonymous with resort holidaying, so what 2020 chair Tea Colaianni; Marriott www.compelo.com www.hmi-online.com accounts for the increased success of its International’s president and managing ISSN 2041-2452 © 2018 cities as business and leisure destinations director for Europe, Amy McPherson; Published in association with: in their own right? Furthermore, how is this Whitbread CEO Alison Brittain; and IHG’s impacting hotel development elsewhere VP for global talent Louise Byrne to find out All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior in a country enjoying its best performance what steps are being put in place to correct permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this levels in two decades? In our latest the balance (page 54). publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of cover story, Greg Noone talks to regional As always, I hope you enjoy our latest individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this leaders, including Gustavo Castro of edition and greatly look forward to publication are those of individual authors and not necessarily those of the publisher. The 2018 US annual subscription price for Hotel Colliers International’s and Jorge Rebelo hearing your thoughts. Management International is $164. Airfreight and mailing in the US by agent named Air Business, c/o WorldNet Shipping Inc, 156–15, 146th Avenue, 2nd Floor, Jamaica, New York, NY11434, US. On the cover: Torel Avantgarde, Porto © Luis Ferraz An of cial Periodicals postage pending at Jamaica NY 11431. Autumn 2018 publication of US Postmaster: Send address changes to Hotel Management International c/o Air Business, c/o WorldNet Shipping Inc, 156–15, www.ehma.com 146th Avenue, 2nd Floor, Jamaica, New York NY 11434 US. www.hmi-online.com Also in this issue Subscription records are maintained at Compelo, 40–42 Hatton Garden, London, EC1N 8EB, UK. Page 18: Radisson Hotel Group’s Elie Younes talks Air Business Ltd is acting as our mailing agent. us through the brand’s myriad endeavours. SUBSCRIPTIONS Single issue price: UK £31 EU €47 US $62 RoW $80 Page 61: Airport hotels are going through an One year: UK £80 EU €125 US $164. RoW $167 overhaul; we look into the companies looking to Two year: UK £127 EU €198 US $261 RoW $266 reinvent the space. Tel: +44 (0)845 073 9607 (local rate) Fax: +44 (0)207 458 4032 Page 64: Spas and hotels have circled each other Email: [email protected] for decades; has wellness design fi nally created the Address: Compelo, Riverbridge House, Ground Floor, South Tower, new hybrid? Anchor Boulevard. Crossways, Kent DA2 6SL Printed by Stephens & George Print Group Visit www.hmi-online.com HMI076_Cover.indd 1 18/10/2018 12:11 Hotel Management International | www.hmi-online.com 3 HMI076_101_Foreword.indd 3 19/10/2018 11:22 Contents Cover story 44 14 Kit and Tim Kemp on their unique roles at Firmdale 18 London, New York, Paris... Lisbon? We investigate the not-so-surprising rise of Portugal. Discussing brand identity with Elie Younes. The intelligence importance of maintaining their 26 Big issues own spheres of control, taking a Delegates recently convened 8 News and vital statistics personalised approach to hotel in London for the latest Hotel development and why it sometimes Investment Conference Europe. 10 An era of growth pays to do things a little differently. Subjects for discussion included According to a recent new growth opportunities, study by Magma Hospitality shifting investor profiles, Business management Consulting and STR, thanks to & development and the need for developers the strong performance growth and hoteliers to think more in several markets, Spain’s hotel creatively. Inevitably, however, industry has seen a surge in 18 Bring it to fruition one topic loomed above all investment interest despite the A new brand identity, corporate others. Hotel Management political situation in Barcelona. restructuring and marked changes International reports. in developmental strategy all mean EHMA that Elie Younes, EVP and CDO Security of Radisson Hotel Group, is an 12 Staying competitive incredibly busy man. Abi Millar EHMA president Hans Koch meets the hotel exec to talk about 30 The age of consent looks at the challenges of staying a shift of focus back onto Europe, The European General Data relevant and competitive in a a renewed willingness to consider Protection Regulation (GDPR) changing hotel landscape. leases, what he is looking for in compliance deadline has passed, new development partners and the requiring every hotel in the world to The big interview importance of brand purity. have guidelines in place that protect EU residents’ personally identifiable 14 A different take 23 Light up hotels information against security breaches. As the founders and leaders of Simon Six months down the line, however, Firmdale Hotels, Kit and Tim Kemp reports are coming through of some are among the industry’s most 25 Mixing business operators managing the scale of these influential boutique hoteliers. Phin with pleasure demands better than others. Robert Foster hears them speak about the Meliá Hotels International Holland, chief technology adviser to 4 Hotel Management International | www.hmi-online.com HMI076_102_Contents.indd 4 19/10/2018 11:27 Make a clear statement... LG OLED Wallpaper Hotel TV Marvel at the beauty of the world’s first paper thin OLED Wallpaper Hotel TV, designed to wow your guests and enhance your in room styling The WU960H series features an impossibly light and thin “Picture-on-Wall” design and supports premier hotel functionality and intense, rich colour reproduction. Breathtaking picture on glass design, cinematic sound and ultra slim bezel sends guests a clear statement of opulence, refinement and luxury. Advanced Ultra thin panel functionality Perfect Black Learn more www.lg.com/b2b youtube.com/c/LGECommaercialDisplay NEW1110.indd 1 19/10/2018 11:48 Contents the British Hospitality Association, a relaxed atmosphere is just what Design and GDPR expert Nick Crawford star chef Ollie Dabbous intended. discuss the challenges with However, in order to realise his vision, Patrick Kingsland. getting the kitchen design right was 64 All’s well that starts well a fundamental element. Jim Banks Wellness architecture is the process speaks to him and Ed Bircham, an of designing buildings that make Technology associate member of the Foodservice their inhabitants healthier and Consultants Society International, happier.