IOSA Standards Manual Effective 1 September 2018 12th Edition NOTICE DISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regula- tions. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Association shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Furthermore, the International Air Transport Association expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication. © International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans- mitted in any form by any means, electronic or mechanical, including photocopying, record- ing or any information storage and retrieval sys- tem, without the prior written permission from: Senior Vice President Safety and Flight Operations International Air Transport Association 800 Place Victoria P.O. Box 113 Montreal, Quebec CANADA H4Z 1M1 IOSA Standards Manual, 12th edition ISBN 978-92-9229-697-1 © 2018 International Air Transport Association. All rights reserved. Montreal—Geneva Table of Contents ISM Twelfth Edition .........................................................................................................................DOC 1 Introduction ......................................................................................................................................... INT 1 1 Purpose ................................................................................................................................... INT 1 2 Structure .................................................................................................................................. INT 1 3 Sources for IOSA Standards and Recommended Practices (ISARPs)....................................INT 1 4 Applicability of ISARPs ............................................................................................................INT 1 5 Explanation of ISARPs.............................................................................................................INT 2 6 Guidance Material....................................................................................................................INT 4 7 Operational Audit ..................................................................................................................... INT 4 8 Safety Management Systems (SMS).......................................................................................INT 6 9 IOSA Documentation System ..................................................................................................INT 6 10 English Language ....................................................................................................................INT 6 11 Manual Revisions ....................................................................................................................INT 7 12 Modification Status ..................................................................................................................INT 7 13 Conflicting Information .............................................................................................................INT 7 14 Definitions and Abbreviations ..................................................................................................INT 7 15 IOSA Documents and Forms ...................................................................................................INT 7 16 Authority................................................................................................................................... INT 7 Section 1 — Organization and Management System (ORG) ..........................................ORG 1 1 Management and Control......................................................................................................ORG 1 1.1 Management System Overview.............................................................................................ORG 1 1.2 Management Commitment ....................................................................................................ORG 5 1.3 Accountability, Authorities and Responsibilities ....................................................................ORG 7 1.4 Communication ..................................................................................................................... ORG 9 Effective September 2018 TOC 1 IOSA Standards Manual 1.5 Management Review...........................................................................................................ORG 10 1.6 Provision of Resources........................................................................................................ORG 12 1.7 (Intentionally open)..............................................................................................................ORG 15 1.8 Operational Planning...........................................................................................................ORG 15 2 Documentation and Records...............................................................................................ORG 16 2.1 Documentation System .......................................................................................................ORG 16 2.2 Records System ..................................................................................................................ORG 19 3 Safety Management ............................................................................................................ORG 20 3.1 Safety Risk Management ....................................................................................................ORG 20 3.2 Safety Assurance ................................................................................................................ORG 24 3.3 Flight Safety Analysis Program ...........................................................................................ORG 26 3.4 Quality Assurance Program.................................................................................................ORG 33 3.5 Quality Control of Outsourced Operations...........................................................................ORG 43 3.6 Product Quality Control .......................................................................................................ORG 46 3.7 Flight Data Analysis (FDA) Program....................................................................................ORG 47 4 Emergency Response .........................................................................................................ORG 54 4.1 Emergency Response Plan.................................................................................................ORG 54 Table 1.1–Documentation System Specifications..................................................................................ORG 60 Section 2 — Flight Operations (FLT) .........................................................................................FLT 1 1 Management and Control........................................................................................................FLT 1 1.1 Management System Overview ..............................................................................................FLT 1 1.2 State Requirements ................................................................................................................FLT 2 1.3 Accountability, Authorities and Responsibilities ......................................................................FLT 4 1.4 Communication and Coordination...........................................................................................FLT 8 1.5 Provision of Resources .........................................................................................................FLT 10 1.6 Documentation System .........................................................................................................FLT 13 TOC 2 Effective September 2018 Table of Contents 1.7 Operations Manual................................................................................................................FLT 15 1.8 Records System....................................................................................................................FLT 18 1.9 (Intentionally open)................................................................................................................FLT 19 1.10 Quality Assurance Program ..................................................................................................FLT 19 1.11 Quality Control of Outsourced Operations and Products.......................................................FLT 21 1.12 Safety Management ..............................................................................................................FLT 24 2 Training and Qualification......................................................................................................FLT 27 2.1 Training and Evaluation Program..........................................................................................FLT 27 2.2