Integrated mobility Our success is built on our ability to integrate all mobility modes and to partner with local “ transport authorities to deliver solutions that are adapted to community needs and that encourage the use of public transport.” David Franks CEO, Keolis Downer CONTENTS KEOLIS DOWNER 4 WORLD’S LARGEST LIGHT RAIL NETWORK 6 SUPPORTING URBAN TRANSFORMATION AND RENEWAL 9 CONNECTING COMMUNITIES 10 SEAMLESS JOURNEYS 13 ADELAIDE METRO TRAIN SERVICES 14 KEOLIS DOWNER We are Australia’s largest operates all transport modes With a unified approach and multi-modal operator and develops new forms of commitment to safety and combining world-class shared and customised mobility operational performance, operational capabilities with to answer local needs. With Keolis Downer has operated a deep understanding of local operations in sixteen countries and maintained Yarra Trams in needs. We have a unique across five continents, Keolis Melbourne and G:link on the whole-of-life insight by carries more than 3 billion Gold Coast. In addition, Keolis combining the planning and passengers every year. Downer is a leading bus operator operating capability of Keolis with large-scale operations Downer is the leading provider of with the engineering, asset in Western Australia, South integrated services in Australia management and rolling stock Australia and Queensland, and New Zealand. Downer capabilities of Downer. and is the operator of the new designs, builds and sustains integrated public transport Keolis leads the way in public assets, infrastructure and system in Newcastle. transport, partnering with facilities and has a rich history public decision makers to make dating back over 150 years. On 31 January 2021, Keolis shared mobility an asset for Downer started operating Downer’s technology and cities and local communities. Adelaide Metro train partnerships offer innovative Internationally recognised as services in South Australia. solutions that bring increased the leading operator of trams availability, improved reliability and automated metros, Keolis and reduced costs. Keolis Downer operations in Australia Brisbane (Hornibrook Buslines) PathTransit Gold Coast Light Rail Geraldton Perth Kalgoorlie Key Newcastle Mul-Modal Adelaide Metro from 31 Jan 2021 Network On Demand Autonomous Metro Transport Vehicle SouthLink / LinkSA Sydney Bus Light Rail Ferry Yarra Trams Integrated Mobility 3 KEOLIS DOWNER Since 2009, Keolis Downer has We make public transport We deliver a door- worked alongside Australian the first choice to-door experience public transport authorities The trend towards urbanisation through integrated to understand and deliver and to larger, more complex transport networks their vision for the future cities has added new urgency to while ensuring day-to-day Our role as a transport operator the challenge of getting urban operational excellence. has moved beyond a single mobility right. mode to take a broader view Why Keolis Downer? All modes of transport, from as a journey integrator. This walking to the private car and role will naturally continue to • We are world leaders in mass transit, have an important evolve to the transport operator mass transit (light rail and role to play in modern cities. becoming an urban integrator. driverless metros). However, our aspiration is to We place ourselves in our • We have strong local provide a quality of customer customers’ shoes to walk with foundations and commit to experience that elevates public them on every step of their delivering on our promises. transport to being the first choice journey from door-to-door. • Best in class in network for travellers. We travel with our customers design, customer-driven Keolis Downer operates the every step of the way and integrated multimodal only integrated multi-modal through the role of transport operations – we “Think Like network in Newcastle (NSW) to applications, on smartphones a Passenger”, ensuring our be managed by a single operator. and other devices, journey customer’s entire door-to- The network includes buses, On planners and wayfinding. door journey is seamless Demand transport, light rail, Through partnerships with and making public transport ferries and autonomous vehicles. other industry leaders and the their first choice. Our operational expertise and use of big data, we can create • We value long term proven network planning capacity powerful new ways to ensure partnerships with our allows us to plan, develop and our customers are informed customers and employees operate transport networks in throughout their journey. via open and honest cities and regions. Our insight interaction and engagement. into journey planning, customer “Customers do not think about information, fare policy and modes of transport, only their • We have strong innovation collection, and network planning journey. We need to make this capabilities, drawing from allows us to complement our as seamless as possible.” both our shareholders and clients’ expectations and our our ability to build strategic customers’ ambitions. partnerships. By enhancing the customer experience, delivering services that are safe and reliable and embracing innovation, we can change the way people travel and increase the use of shared mobility. Integrated Mobility 4 We will leave a Diversity and inclusion is positive legacy about removing barriers to ensure people enjoy full We are focused on delivering participation in a safe and sustainable outcomes that respectful environment. leave a positive legacy for By encouraging and our community. celebrating a diverse and Our Zero Harm approach inclusive workplace, we ensures optimal safety for our will better reflect the people, our customers and our communities we serve. community. Our determination goes further of to ensure we can deliver a real 23% and lasting positive change to employees at the communities within which we operate. Yarra Trams The community should be are women confident to use our services because they are safe, meet their transit needs and are delivered in a manner that is commercially and environmentally sustainable. Melbourne’s tram network is now using energy generated by solar panels, thanks to two Victorian solar farms. “We are a proud industry leader in workforce diversity, most particularly in promoting the role of women within the transport sector.” Every passenger should feel as though the network was built with them in mind. WORLD’S LARGEST LIGHT RAIL NETWORK Through Keolis Group we bring the experience of being the world’s largest light rail operator. The Group operates light rail in 21 cities on three continents. To the world, trams are the face It is crucial to us that despite of Melbourne. As the custodian the diversity of passengers, of the Yarra Trams network we every customer feels that our have a critical role in the city and service is designed with them in in the hearts of Melbournians. mind. That is the very essence of our Think Like a Passenger While the tram network is philosophy, which was first fundamental to the identity of developed for and delivered by the city, it is also fundamental our Yarra Trams operation. to the way people travel. Yarra Trams is a heavy lifter, delivering As the oldest continually more than 200 million passenger operating electric tramway trips each year. in the world, the stewardship of the network assets is a The network is an essential major focus. We have brought service to the residents and a view of technical asset tourists of one of the world’s management to ensure a most liveable cities. customer-orientated approach Yarra Trams is the primary mode to delivering engineering of public transport for inner quality. Working with the suburban residents, connecting Victorian Government, we have Melbournians with employment, overseen a major investment social, cultural and educational in the modernisation of the opportunities and choices. network through the rollout of the E-Class tram, the ongoing However, trams do not work refurbishment and overhaul alone. Trams provide vital of the existing tram fleet, connections with train and upgrades to tram stops across bus services, creating one of the city and a substantial the largest and most complex program of maintenance and transport networks in the world. renewal of infrastructure across We strive to make public the network. transport the first choice for “Yarra Trams is the world’s our customers whatever their largest tram network, with the reason to travel. frequency of trams travelling on Swanston Street making it the busiest corridor in the world.” Integrated Mobility 6 SNAPSHOT Transport is the foundation of YARRA TRAMS modern cities and economies. We • 475+ trams create communities by bringing • 2,000+ employees people together and connecting • 250km double track • 5,000 services a day people to jobs and businesses. • 200 million passenger trips a year REVITALISING CITIES SUPPORTING URBAN TRANSFORMATION AND RENEWAL Modern, high capacity transport shapes cities, influencing where people live and work, and their spending habits. The introduction of light rail to the Gold Coast has been integral to new investment and the economic rebound of the region. Keolis Downer is part of G:link: a star performer the GoldlinQ public-private during the 2018 partnership, which in 2011, Commonwealth Games was selected by Queensland’s Department of Transport During the Games, the G:link and Main Roads to operate carried more that 1.1 million and maintain the G:link tram passengers, nearly four times network for 18 years.