High Speed Network Service Product user guide Version Number: July 2017 1 HSNS Product User Guide | July 2017 Table of Contents 1. INTRODUCTION TO HSNS PRODUCT USER GUIDE .................................................. 4 1.1. WHO IS IT FOR? .................................................................................................... 4 1.2. PURPOSE ............................................................................................................. 4 1.3. ABOUT THIS DOCUMENT ............................................................................................ 4 2. OVERVIEW ........................................................................................................ 4 2.1. KEY BENEFITS ....................................................................................................... 5 2.2. KEY FEATURES ....................................................................................................... 6 2.3. HSNS PREMIUM AND UFB ........................................................................................ 7 3. HOW HSNS WORKS ............................................................................................ 7 3.1. PRODUCT DESCRIPTION ............................................................................................ 7 3.1.1. Ethernet coverage areas .................................................................................... 10 3.1.2. Tail Extension ................................................................................................... 11 3.1.3. End-customer access ......................................................................................... 11 3.1.4. Copper access .................................................................................................. 11 3.1.5. Fibre access ..................................................................................................... 12 3.2. EAN FEATURES – HSNS PREMIUM & LITE ..................................................................... 13 3.3. CUSTOMER AND SERVICE VLANS ................................................................................ 14 3.3.1. Customer VLANs (CE-VLANs) .............................................................................. 14 3.3.2. Service VLANs (S-VLANs) ................................................................................... 14 3.4. SUPPORTED APPLICATIONS ........................................................................................ 15 3.5. SECURITY OF CUSTOMER DATA PATH ............................................................................. 15 3.6. MAC ADDRESSES .................................................................................................. 15 3.7. MTU SIZE .......................................................................................................... 15 3.7.1. HSNS Lite (copper) ........................................................................................... 16 3.7.2. HSNS Lite (fibre)............................................................................................... 16 3.7.3. HSNS Premium ................................................................................................. 17 3.8. LAYER 2 CONTROL PROTOCOLS ................................................................................... 17 3.9. LAYER 3 CONTROL PACKETS ....................................................................................... 17 3.10. END-CUSTOMER INTERFACE ...................................................................................... 17 3.11. POI INTERFACE (E-NNI) ........................................................................................ 18 3.12. AGGREGATION/HANDOVER OF TRAFFIC .......................................................................... 19 3.13. REMOTE HANDOVER ................................................................................................ 19 4. OPERATIONAL SUPPORT .................................................................................... 20 4.1. GEOGRAPHIC AVAILABILITY ....................................................................................... 20 4.2. HSNS SERVICE REQUEST TYPES ................................................................................. 20 4.3. SPEED UPGRADES .................................................................................................. 22 4.4. ACCESS INSTALLATION & TESTING ............................................................................... 22 4.4.1. Copper access installs ........................................................................................ 23 4.4.2. Fibre access installs ........................................................................................... 23 4.4.3. Testing to your network ..................................................................................... 24 4.5. CHURN / REASSIGNMENT .......................................................................................... 24 4.6. FAULTS .............................................................................................................. 24 4.7. BILLING ............................................................................................................. 26 4.8. PRICING............................................................................................................. 26 5. GLOSSARY ....................................................................................................... 27 Appendix A Layer 2 control protocol handling .................................................................... 31 Appendix B Reference modems & end-customer equipment requirements ............................ 32 B.1 System elements .......................................................................................... 32 B.1.1 End-customer equipment requirements ........................................................... 32 Appendix C Jack-point and wiring and modem options for HSNS Lite (copper) ....................... 34 C.1 Jack-point and wiring purchase option ............................................................. 34 2 HSNS Product User Guide | July 2017 C.2 Jack-point and wiring technical specification ..................................................... 34 Appendix D HSNS termination options .............................................................................. 36 D.1 HSNS Lite (fibre) glass only option .................................................................. 36 D.1.1 SFP specifications for end-customer site: ......................................................... 37 D.1.2 Testing:....................................................................................................... 38 D.2 HSNS Premium glass only option .................................................................... 38 D.2.1 Testing:....................................................................................................... 40 Appendix E Service level targets ..................................................................................... 41 E.1.1 HSNS availability .......................................................................................... 41 E.1.2 Agreed service hours .................................................................................... 41 E.1.3 Geographic areas .......................................................................................... 41 E.1.4 Service restoration ....................................................................................... 41 E.1.5 HSNS throughput ......................................................................................... 42 E.1.6 HSNS Latency .............................................................................................. 43 E.1.7 Jitter ........................................................................................................... 44 E.1.8 Data loss ..................................................................................................... 44 Appendix F Interface options .......................................................................................... 46 F.1 Handover link delivery ................................................................................... 46 F.2 Your requirements ........................................................................................ 46 Appendix G Extended fibre access.................................................................................... 48 G.1 Extended fibre access delivery........................................................................ 48 G.2 Extended fibre access feasibility result ............................................................ 49 Appendix H Diversity options .......................................................................................... 51 H.1 Access diversity: .......................................................................................... 51 H.1.1 Ducting ....................................................................................................... 52 H.2 Last mile access diversity .............................................................................. 52 H.3 Geographic access diversity ........................................................................... 53 H.4 Full diversity ................................................................................................ 54 H.5 Logical diversity ........................................................................................... 55 H.5.1 Handover diversity .......................................................................................