GAZINE OF THE APCC® January 2008 Volume 16 Number 1 **************** ***AUTO**SCH 3- DIGIT 100 I.. ,I Ill,,,,,, II I,, I,, I, I, II,,,,,, Ill,, I,,,, II I,, I,, .. II, II,, I MR MARK THOMAS PO BOX 181 S4 NEW YORK NY 10185-0181 Pl UmR1 s Po stages1o I PAID Permit 133 ISenatobia, MS Here's the scoop ... on opportunities in the inmate phone market 1,ocsa 111aes th Are yo u aware that x~Year!S! . e average count . 'I* cl Vil fl\ll-,continue to offer iinportant educational ills over $7 50 y 1a1 11 b per pho ~ opportnnities at AJ_>CC 2008 per month . ne il 1 in collect & ...· , \ 1 1 I r:-J Vil fl\ll.. , continue to pro"ide our custoiners , ...•••• ! .... , j credit card call s.? ~ith the latest fl~l 70 and dispute 1 j ~ . ·;l resolution updates Vil fl\ll,-continue to ensur~ carriers coinply *C"ity and county · -1 cl ~a~ work-release facirti Ja~ s, haH-way houses ~ with their 'f0\\gate respons1b1hues I es and Juvenile detention ~enters. cl Vil fl\ll.-continue ~ur aggr~ssive collection efforts NCIC has developed a proprietary inmate platform that allows payphone providers to easily become inmate telephone providers. By simply placing a coinless payphone into ~ . against ~ non-paying carriers the local jails or allowing NCIC to provide you with VOiP equipment you can tap into the inmate telephone market with no investment. r:-J Vil fl\ll... continue to offer the inost ~ kno~led.geable custoiner support in the industrY NCIC provides: Features & Benefits: • The best web presence and obtains the leads for our customers • No expensive on-site equipment • The largest collect billing footprint in the operator service industry • Call recordings with web access • Credit card collect to cell phones • Personal ldentif ication Numbers (PINs) ~ t},~li~ffr • Easy-to-use web reporting customizable for you and the jail • Detailed call reports • International collect calling to Mexico, Canada and other countries • Multiple language support ,,cc set\liees to11a1\ • In-house customer service 24/7 • Live and automated operator services • A bi-lingual call center • Live monitoring via web interface • Asterisk based VOiP platform developed \l\\ll:l l-·•\ICCS\ll88S,C01\\ Don't Miss Another Day! by in-house engineers. Call us now at 888.686.3699 • VOiP interface allowing up to 24 phones or email us at info@n cic.com per single DSL line • Prepaid collect and prepaid PINs NCIC Operator Services 606 E. Magrill St • Longview, TX 75601 • Fax: 903.757.4899 www.nc1c.com 625 Slaters Lane • Suite I 04 • Alexandria, Virginia • 2231 4 • Toll Free: 800-868-27 22 • http://www.t1pccside11s.com IS YOUR FACILITY IN A COMMUNICATIONS Put justice on your side QUAGMIRE? The inmate phone market can be a tough business, and that's why you need the best product money can buy. That's where we come in. Our inmate phones give Legacy Inmate you the strength and reliability you need, and they're easy to install and maintain. Communications Services Can Help! Features include: With Legacy you have found a communications provider that can • Durable 14-gauge stainless steel service all your communication • Tamper-resistant security screws needs directly-equipment, origination and termination • Metal keypad is moisture, fire and shock resistant of calling, validation, and billing! • Heavy duty armored handset is hearing aid • Fully Automated Inmate Calling & CC-350 Flexible Calling Reports for compatible and has an anti-static receiver • CC-450 Administrative and Investigative Use • Calling card service compatible On-Line Daily Revenue/Commission • Works with most autodialers and call controllers and Calling Reports • Reinforced window for customized instruction cards Call Control PIN Applications • Built-in volume control button Access Control Monitoring Direct Billing of all Unbillables! Inmate Advance Pay Family Calling Accounts ,COMMUNI~! T1(/)N CONNECTION-"...- sc>'o,z9s.S6!II ·· ~R,ayp!t.one'l000.com Call today to learn more! ' ·''.:,_·_' ' ' 1:.0.. ~:) 800-577-5534 Inmate Calling www.legacyinmate.com Services You've been looking for a new re ue opportunity, and we have it. Partner with us to offer phone service to inmate facilities. There is a lot of opportunity for you to sell this service to small jails in areas you're already serving. You make the sale, install dumb phones and an Internet circuit, and we handle the rest. Our Correctional Control Network is the most robust inmate calling and investigation network on the market today. Please see below for some of the features our system offers. • Call recording • Reverse lookup • Investigative alerts • Call detail • Web-based administration • One time name recording • Live call monitoring • Custom voice prompts • Call blocking • Network monitoring • Pl N PAN administration • Call diversion alert • Prepaid debit cards Phone control C U I I O M I E l E C O N N E C I I N t • Cu1tomizi111t your telecommunication need,. • Automated bank card collect (ABC) /\II fcalL1rcs of tile Co1rectio11al Co11trol Network have llee11 clevelopecl ;111cl tested i11 cooperntio11 with l,1w cnfrncemcnt agencies. C,111 Cl I tocl,1y for a live) de111011stratio11 of tile Corrnctional Co11trol Network. Cover design by Ellen Custer, 800.672.9080 2d - A design collaborative www.customteleconnect.com editorial PERSPECTIVES ON PUBLIC COMMUNICATION PUBLISHER Tracey Timpanaro Maybe you're not call­ DESIGN ing back because you're Sharon Cordell, In Grapl1ic Detail too busy. I understand completely, but please CONTRIBUTING WRITERS • t • Stacey L. Bell, Dan Collins, know that we are very .. Flori Meeks, Sara G. Stephens . sensitive to your time con­ i • APCC PRESIDENT cerns. If we call you for a l Willard R. Nichols story, the interview is usu­ APCC STAFF ally around 30 minutes. In . • APCC represents PSPs at the Evelyn Bruggeman Darnel P. Collins addition, we're very easy to work with and the u Ruth Jaeger Maria Kerr FCC, at state PUCs and on Carol MacDougall Willard R. Nichols questions we ask are easy for you to answer. David Rosse Helly Shareefy t--1 Capitol Hill. Deborah Sterman Tracey Timpanaro I also wonder if you're not calling back because = you think you have nothing to contribute. Let me Staff e-mail example: • APCC produces a monthly [email protected] assure you that nothing is further from the truth. -u (except Timpanaro: [email protected]) ·- magazine that helps PSPs We've interviewed hundreds of PSPs over the years, ::::l maximize the profitability of APCC BOARD OF DIRECTORS and each one had something valuable to say - = Chairman James Kelly Ill We can't do it without you their businesses. 0 Michael Bright David Cotton even the very smallest providers. Al Gerlach Don Goens I'm just going to be really honest with you guys: Something else you should realize - not only u Mason Harris Lin Harvey • APCC hosts the largest annual Greg Hogan Janie Hughes We need your help. is Perspectives a valuable resource for your busi­ 00 trade show that focuses on Ray Kadingo Tom Keane As most of you know, we interview PSPs every ness, it's also an excellent educational and advo­ Rick Lubbehusen Tammy Martin = products and services for PSPs. Ray Mastroianni Howard Meister month when we're putting together articles for cacy tool for audiences that are very important to 0 George Niden Dennis Novick this magazine. In my 13 years at Perspectives, you us all - our elected legislators and public policy­ Brian Oliver Gary Pace ~ ·- • APCC keeps its members up Bruce Renard Waite, Rice all have been a tremendous asset in providing makers at state PUCs and the FCC. These groups co to date on crucial legal and Tom Rose Martin Segal valuable information that we have been able to make decisions that are crucial to our businesses. u Ralph Tipple Vincent Townsend regulatory issues, including share with others in the industry. Do you really want the only news they get about several special "members only" APCC Most of you also know that today's business the independent payphone industry to be from ·-::::l 625 Slaters Lane, Ste. 104 = portions of our Web site. Alexandria, VA 22314 environment is probably the toughest you've the mainstream media, which likes to bury us (703) 739- 1322 • (703) 739-1324 (fax) faced, and your company clearly needs all of your (prematurely) at every tum? a [email protected] • APCC advises its members Perspectives magazine attention. My concern is that these challenges are I know times are tough right now - I get that. a on required federal forms and 625 Slaters Lane, Ste. 104 impacting your availability and openness to help­ But in order to do our best in this situation, we 0 Alexandria, VA 22314 deadlines. (281) 646-0051 • (281) 578-8423 [fax) ing us when we call on you for your expertise. Let have to stick together as an industry, and I believe u [email protected] me share the most recent example. that would be very difficult to do without a unify­ • APCC educates consumers Display advertising When working on a feature article recently for ing tool like Perspectives. u Classified advertising and policymakers about the Jannette Corcher this magazine, freelance writer Flori Meeks called The bottom line is that I'm not running a ·- importance of payphones. (864) 278-3013 ..0. 26 payphone providers, and only 7 returned her route, and therefore I can't produce this magazine - [email protected] ::::l call. That's not a very high percentage. To make without you. So the next time we call, please call ~ • APCC members receive matters worse, she called most of them twice, us back. I know it will be a tremendous benefit to For subscriptions and address changes: www.apcc.net significant discounts to attend so that's almost 50 phone calls.