Boston Gas Company d/b/a National Grid D.P.U. 20-120 Attachment DPU-53-4 REDACTED Page 1 of 255 March 29, 2021 Management Audit of National Grid Massachusetts D.P.U. 19-117 FINAL REVISION Boston Gas Company d/b/a National Grid D.P.U. 20-120 Attachment DPU-53-4 REDACTED Page 2 of 255 Table of Contents Introduction Introduction .................................................................................................................................................. 1 Consolidated Findings and Recommendations ............................................................................................. 4 Chapter 1: Topic 1 - Examination and Evaluation of Strategic Planning Process History of NGUSA Reorganizations .......................................................................................................... 16 Introduction ........................................................................................................................................ 16 Organizational Charts 2007 to Present .............................................................................................. 18 2007 Global Lines of Business Model ................................................................................................. 21 2011 Jurisdictional Model “US Restructuring Program” .................................................................... 22 2014 “Model 2.0” ............................................................................................................................... 24 2018-2019 “Model 3.0” ...................................................................................................................... 24 2019 “Model 3.1” ............................................................................................................................... 26 2020/2021 Full Jurisdictional Model .................................................................................................. 26 II. Strategic Planning Overview ................................................................................................................... 29 III. History of Strategic Planning .................................................................................................................. 30 IV. Organizational Structure and Responsibilities ....................................................................................... 32 Who Manages the Process and Oversees Senior Executives ............................................................. 32 Who Inputs and Participates in the Process ....................................................................................... 35 Strategic Plan Approval ...................................................................................................................... 38 V. Business Plan and Interaction between SP and BP ................................................................................. 38 VI. Timeline for the Strategic Plan 20 Development ................................................................................... 39 VII. Discussion of SP15 through SP19 .......................................................................................................... 41 SP15 through SP16 ............................................................................................................................. 41 SP17 through SP19 ............................................................................................................................. 42 VIII. Discussion of SP20 to Present .............................................................................................................. 42 SP20 Process ....................................................................................................................................... 42 2030 Strategy ...................................................................................................................................... 53 SP21/BP20 .......................................................................................................................................... 53 Boston Gas Company d/b/a National Grid D.P.U. 20-120 Attachment DPU-53-4 REDACTED Page 3 of 255 Scenario Planning ............................................................................................................................... 58 Jurisdictional Priorities ....................................................................................................................... 58 Massachusetts State Mandated Spending ......................................................................................... 59 Massachusetts Jurisdictional Role in Cadence ................................................................................... 59 SP21 to Present ................................................................................................................................... 60 BU and Jurisdictional Meetings .......................................................................................................... 60 QRF ..................................................................................................................................................... 61 Cadence .............................................................................................................................................. 61 QBR ..................................................................................................................................................... 62 US ET Meetings ................................................................................................................................... 62 Process Flows and Interaction Between OpCos and NGSC ................................................................ 62 Documentation of the Strategic Planning Process ............................................................................. 64 Roles and Responsibilities within the Strategic Planning Process ...................................................... 64 Meeting Minutes for the Strategic Planning Process ......................................................................... 64 Conflicts in the Strategic Planning Process and their Resolution ....................................................... 64 Interaction of Strategic Plan and Business Plan .................................................................................. 65 Inputs to the Strategic Planning Process ............................................................................................ 65 Outputs of the Strategic Planning Process ......................................................................................... 65 Strategic Planning Process Post December 2020 Organizational Announcement .............................. 66 Chapter 2: Topic 2 - Examination of Staffing Decisions Introduction ........................................................................................................................................ 67 Introduction ........................................................................................................................................ 68 Strategic Workforce Planning ............................................................................................................. 68 Long Term Staffing Captured in the Strategic Planning Process ........................................................ 70 Resource Planning – Annual Planning Process ................................................................................... 74 Staffing Strategy Metric Tracking ....................................................................................................... 77 Boston Gas Company d/b/a National Grid D.P.U. 20-120 Attachment DPU-53-4 REDACTED Page 4 of 255 Introduction ........................................................................................................................................ 79 Employee Turnover ............................................................................................................................ 79 Specific Employee Turnover Trends ................................................................................................... 81 Succession Planning Process .............................................................................................................. 83 Training and Reskilling Workforce ...................................................................................................... 91 Third Party Contractor Costs .............................................................................................................. 96 Overtime Policy and Controls ............................................................................................................. 97 Chapter 3: Topic 3 - Examination of Management and Relationship between National Grid and NGSC Relationship between NGSC and MA OpCos .................................................................................... 106 Service level agreements .................................................................................................................. 106 NGSC Size and Costs ......................................................................................................................... 109 Performance Issues and Resolution ................................................................................................. 111 Chapter 4: Topic 4 - Information Technology at National Grid 2010 .................................................................................................................................................