ANNUAL Report 2018-2019 PUBLIC PRO TECTOR VISION 2023 TAKING THE SER VICES OF THE PUBLIC PROTECTOR TO THE GRASS ROOTS CONTENTS Foreword by the Public Protector ..................................................................................................... 5 Chief Executive Officer’s overview .................................................................................................. 8 Part A: General Information ........................................................................................................ 10 1. General information .............................................................................................. 10 2. List of abbreviations/acronyms .............................................................................. 14 3. The year – 2018/19 at a glance ............................................................................. 16 4. Statement of responsibility and confirmation of accuracy for the annual report .... 18 5. Strategic overview ................................................................................................. 19 5.1. Vision ............................................................................................................. 19 5.2. Mission .......................................................................................................... 19 5.3. Institutional purpose statement ...................................................................... 19 5.4. Principles and values ...................................................................................... 19 6. Constitutional and statutory mandates .................................................................. 20 7. High level organisational structure ........................................................................ 21 Part B: Performance Information ................................................................................................ 22 1. Auditor’s report: predetermined objectives ........................................................... 23 2. Situational analysis ................................................................................................ 23 2.1. Service delivery environment ........................................................................ 23 2.2. Organisational environment .......................................................................... 23 2.3. Key policy developments and legislative changes ........................................ 23 3. Strategic outcome oriented goals .......................................................................... 24 4. Highlights: alternative dispute resolution matters ................................................. 26 5. Reports of the Public Protector for 2018/19 financial year .................................... 30 6. Caseload and statistics for the 2018/19 financial year .......................................... 75 7. Performance information ...................................................................................... 76 8. Revenue collection ................................................................................................ 84 Part C: Governance ...................................................................................................................... 86 1. Introduction ............................................................................................................ 87 2. Executive authority ................................................................................................ 87 3. Excecutive committee ............................................................................................ 87 4. Management committee ........................................................................................ 87 5. Audit committee ..................................................................................................... 87 6. Risk management committee ................................................................................ 87 7. Portfolio committees ............................................................................................. 87 8. Committee meetings .............................................................................................. 88 9. Risk management .................................................................................................. 88 10. Internal audit and audit committee ........................................................................ 88 A. Internal audit .................................................................................................... 88 B. Audit committee ................................................................................................ 89 CONTENTS 11. Compliance with laws and regulations .................................................................. 91 12. Fraud and corruption ............................................................................................ 91 13. Minimising conflict of interest................................................................................. 92 14. Code of conduct ................................................................................................... 92 15. Health safety and environmental issues ................................................................ 92 16. Social responsibility ............................................................................................... 93 Part D: Human Resource Management ...................................................................................... 96 1. Introduction ...................................................................................................................... 97 2. Human resource oversight statistics ................................................................................ 99 Part E: Financial Information ..................................................................................................... 106 Report of the Auditor-General to Parliament on Public Protector South Africa ............................ 107 Report on the audit of the financial statements ............................................................................ 107 Opinion ....................................................................................................................................... 107 Basis for opinion ........................................................................................................................... 107 Responsibilities of accounting officer for the financial statements ............................................... 107 Auditor-general’s responsibilities for the audit of the financial statements ................................... 107 Report on the audit of the annual performance report ................................................................. 108 Other matter ................................................................................................................................. 108 Introduction and scope ................................................................................................................. 109 Report on the audit of compliance with legislation ....................................................................... 109 Introduction and scope ................................................................................................................. 109 Other information .......................................................................................................................... 109 Internal control deficiencies .......................................................................................................... 109 Annual financial statements.......................................................................................................... 112 FOREWORD BY THE PUBLIC PROTECTOR I have the pleasure of presenting my office’s 2018/19 These two targets relate to the enhancements of public Annual Report to the National Assembly in fulfilment of access to the services of this office. the constitutional injunction requiring my office to report to the Assembly on its activities and the performance I’m pleased to announce that we did very well in this of its functions at least once a year. regard, achieving 72% of our performance targets – up from 50% in the preceding year. When compared to the corresponding period in the preceding year, the report showcases improved To this end, we issued 16 more formal investigation institutional performance in respect of our investigation reports than planned and finalised 99% of our and accessibility mandates for the 12 months ending caseload within specified timeframes, where we were March 31, 2019. a percentage point short of achieving our target. We also managed to finalise 77% of aging cases of two It also demonstrates how the Public Protector Vision years and older. 2023, a blueprint through which we seek to take the services of this institution to the grassroots, continued All in all, we were able to finalise 9 912 out of a to be the wind beneath our wings as we went about total workload of 14 147 cases. The remaining 4006 our work. matters have since spilled into the 2019/20 financial year. Of those finalised, 1100 were referred to The Constitution, in section 182, confers on this office competent institutions while 876 fell outside of our the power to investigate, report on and remedy any jurisdiction. alleged or suspected improper conduct in state affairs. It also compels the office to be accessible to all persons In one of the