Downloaded from orbit.dtu.dk on: Sep 23, 2021 Facilities management research in the Nordic countries Past, present and future Jensen, Per Anker; Nielsen, Susanne Balslev Publication date: 2012 Document Version Publisher's PDF, also known as Version of record Link back to DTU Orbit Citation (APA): Jensen, P. A., & Nielsen, S. B. (Eds.) (2012). Facilities management research in the Nordic countries: Past, present and future. Polyteknisk Boghandel og Forlag. General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. Users may download and print one copy of any publication from the public portal for the purpose of private study or research. 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FACILITIES MANAGEMENT RESEARCH IN THE NORDIC COUNTRIES In this book about research on Facilities Management (FM) leading researchers from NORDIC COUNTRIES IN THE RESEARCH MANAGEMENT FACILITIES the Nordic countries present their ideas and fi ndings concerning: PAST, PRESENT AND FUTURE • Past: The historical development and current trends in FM research in Denmark, Norway, Sweden and Finland. • Present: Ongoing FM research within the following six themes: Working Environ- ments, Sustainability, Innovation and Usability, Partnerships, Knowledge Imple- mentation, and Added Value. • Future: Identifi cation of future trends, challenges and research agendas for Nordic PER ANKER JENSEN AND SUSANNE BALSLEV NIELSEN (EDITORS) FM. The book is a result of a Nordic FM Conference arranged by the Centre for Facilities Management – Realdania Research (CFM) on 22-23 August 2011 at the Technical Uni- versity of Denmark. The title of the conference was: “Research for Practice – Vision of Futures”. The conference was arranged in collaboration with NordicFM and DFM – the Danish Facilities Management Association. There were 82 participants from Den- AND FUTURE PRESENT PAST, mark, Norway, Sweden, Finland and Iceland. The book is targeted towards researchers, refl ective practitioners, teachers and stu- dents at advanced levels, including PhD-students, in the fi eld of FM. It is mostly based on papers from the conference with revisions and in a graphical attractive layout. It also includes results of CFM’s FM Futures project. The main purpose of this project was to create input to a joint Nordic FM research agenda. Thus, the overriding purpose of the conference, the FM Futures project and this book is to support increased Nordic collaboration on FM research among researchers and with practitioners. Centre for Facilities Management – Realdania Research DTU Management Engineering Technical University of Denmark Produktionstorvet Building 424 DK-2800 Lyngby Denmark www.cfm.dtu.dk ISBN 9788750210337 FACILITIES MANAGEMENT RESEARCH IN THE NORDIC COUNTRIES PAST, PRESENT AND FUTURE PER ANKER JENSEN AND SUSANNE BALSLEV NIELSEN (EDITORS) FACILITIES MANAGEMENT RESEARCH IN THE NORDIC COUNTRIES: PAST, PRESENT AND FUTURE © Centre for Facilities Management – Realdania Research Published 2012 ISBN 9788750210337 Layout: heddabank.dk Edited by: Per Anker Jensen and Susanne Balslev Nielsen Centre for Facilities Management – Realdania Research DTU Management Engineering Technical University of Denmark Produktionstorvet Building 424 DK-2800 Lyngby Denmark www.cfm.dtu.dk Cover photo: Location: Conference venue at the Technical University Denmark Photographer: Thomas Evaldsen Photo on banners on cover photo and photo on page 352: Project: Interior facebook office Design: Studio O+A Photographer: Cesar Rubio Print: InPrint Published by: Polyteknisk Forlag Anker Engelundsvej Vej 2800 Lyngby Tel. +45 7742 4328 E-mail: [email protected] www.polyteknisk.dk PREFACE Centre for Facilities Management – Realdania Research (CFM) is a virtual, national Danish research centre with management placed at the Department of Management Engineering, Technical University of Denmark (DTU). CFM arranged a Nordic Facilities Management (FM) conference at DTU’s main campus in Lyngby by Copenhagen on 22-23 August 2011. The title of the conference was: “Research for Practice – Vision of Futures”. This book is a result of the conference. The title of the conference indicates firstly, that the objective was to present FM research aimed at practitioners and to facilitate discussions and collaboration between researchers and practitioners. Secondly, the title indicates, that the objective also was to present visions of the future of FM and FM research. According to the conference announcement the purpose was to create an exciting meeting place for people working with FM around CFM’s research. The con- ference program aimed to give insights into research projects, to discuss the results and to ex- plore mutual interests of practitioners and researchers in the next generation of FM research. The ambition was to create a Nordic meeting place, which the participants would remember for the intellectual challenges, its practical relevance and as a milestone in the increased alli- ance around FM research for practice in the Nordic countries. The conference was arranged in collaboration with NordicFM and DFM – the Danish Facilities Management Association. There were 82 participants in the conference from Denmark, Norway, Sweden, Finland and Iceland. The book is mostly based on the papers from the conference with necessary corrections and in a graphical elaborated layout. It also includes introductions to each theme, summaries of discussions from paper sessions and workshops during the conference, and results of CFM’s FM Futures project. The main purpose of this project was to create input to a joint Nordic FM re- search agenda. Thus, the overriding purpose of the conference, the FM Futures project and this book is to support increased Nordic collaboration on FM research among researchers and with practitioners. We are excited to see in the coming years how well we will succeed with this. We would like to thank all of you who participated in and contributed to the conference, to the FM Futures project and the production of this book. You can find more information about CFM’s research at www.cfm.dtu.dk. Do not hesitate to contact us for any comments and enquiries about this publication or CFM’s activities. Per Anker Jensen [email protected] Susanne Balslev Nielsen [email protected] Centre for Facilities Management – Realdania Research 5 CONTENT Preface 3 Content 5 Authors 8 1 Introduction 10 Per Anker Jensen and Susanne Balslev Nielsen PART A. NORDIC FM RESEARCH DEVELOPMENTS 17 2 National FM Research Overviews 18 2.1 Chapter introduction 18 Per Anker Jensen 2.2 FM Research for Practice in Denmark 20 Per Anker Jensen 2.3 Overview and Status of FM Research for Practice in Norway 32 Geir K. Hansen 2.4 FM Research for Practice – Swedish developments 49 Jan Bröchner 2.5 Facilities Management Research for Practice – An Overview on Finland 62 Suvi Nenonen PART B. CURRENT FM RESEARCH IN THE NORDIC COUNTRIES 75 3 Working Environments 76 3.1 Chapter introduction 76 Karen Mosbech 3.2 Office Contrasts – Six contrasting Dutch cases 77 Juriaan van Meel 3.3 Empowering Places for Knowledge Work Processes – Methods for assessing the restorativeness of office environments 91 Heidi Rasila, Ursula Hyrkkänen and Suvi Nenonen 3.4 Facilitating Creative Environments – Lessons from Danish cases at different organizational scales 105 Birgitte Hoffmann, Morten Elle and Peter Munthe-Kaas 6 4 FM and Sustainability 120 4.1 Chapter introduction 120 Jacob Steen Møller 4.2 Claims of Sustainable FM: Exploring current practices 121 Susanne Balslev Nielsen 4.3 A Critical Review of the Environmental Management System as a Tool for Sustainability 133 Kirsten Ramskov Galamba 4.4 ESCO in Danish Municipalities: Basic, integrative or strategic approaches? 144 Jesper Ole Jensen, Jesper Rohr Hansen and Susanne Balslev Nielsen 5 Innovation and Usability in FM 160 5.1 Chapter introduction 160 Jan Bröchner 5.2 Innovation Insights in the Danish Facility Management Sector 161 Ada Scupola 5.3 Usability Reviewed: Summing up Norwegian research on Usability 173 Geir K. Hansen, Siri H. Blakstad and Nils O.E. Olsson 5.4 Facilities in Use – Nordic Studies about Usability of Workplaces 187 Göran Lindahl, Suvi Nenonen, Geir K. Hansen and Siri Hunnes Blakstad 5.5 Facilitating User Driven Innovation – A Study of Methods and Tools at Herlev Hospital 199 Aneta Fronczek-Munter 6 Partnerships in FM 216 6.1 Chapter introduction 216 Geir K. Hansen 6.2 To Procure for Better Buildings – FM and Public Private Partnerships in Denmark 217 Kristian Kristiansen 6.3 Flexibility – Implications on project and facilities management 227 Nils O.E. Olsson 6.4 Long-Term Buyer-Supplier Relations in Facilities Management 236 Kresten Storgaard and Jacob Norvig Larsen 7 7 Knowledge Implementation 252 7.1 Chapter introduction 252 Per Langaa Jensen 7.2 Knowledge as a Source of Power in Real Estate Organisations 253 Sofia Pemsel and Gunnar Blomé 7.3 Communities of Practice as a Learning Challenge in Construction Projects – How FM knowledge can be integrated in the learning process