COWDENBEATH MEDICAL PRACTICE 2021 EDITION 173 Stenhouse Street, Cowdenbeath KY4 9DH Telephone 01383 518500 (8:30am - 6:00pm) Email [email protected] www.cowdenbeathmedicalpractice.co.uk REGISTRATION WELCOME TO THE PRACTICE Anyone can register at the Practice providing they live within the Practice area. For Cowdenbeath Medical Practice was formed in 1975 and covers an area from Halbeath in information please see the boundary map on the back page of this booklet. the west to Lumphinnans in the east. The towns and villages served include Cowdenbeath, You will be asked to complete a registration form and provide us with two forms of Crossgates, Lumphinnans, Kelty and Kingseat. identification. One of these should be photographic identification. Registration forms can GP PARTNERS be accessed on our website, www.cowdenbeathmedicalpractice.co.uk, or by visiting the Practice and speaking with our Receptionist. If you have a medical card, please bring Dr Marion Johnston MBChB (Edinburgh) 1986 MRCGP 1990 this along with you as it will contain details of your NHS and CHI numbers. When you Dr Paul Murray MBChB (Aberdeen) 1999 BScMedSci 1997 register with the practice, you have the right to express a preference of doctor. Dr Lucy Fraser MBChB (Edinburgh) 1999 MRCGP 2005 When you come into register you may request a registration appointment. You are not obliged to have this appointment however; it will enable us to get information from you Dr Jenny Flinn MBChB (Dundee) 2002 MRCGP 2008 about your medical history and to arrange any medication(s) you may require. For patients Dr Colin Johnston MBChB (Edinburgh) 2005 nMRCGP 2010 on four medications or more we offer a clinic appointment with our practice pharmacist to have your medications reviewed. Dr Thomas Randall MBChB (Glasgow) 2005 nMRCGP 2010 Dr Carla Gordon MBChB (Dundee) 2004 nMRCGP 2011 REMOVAL OF PATIENTS FROM THE PRACTICE LIST As a Practice we have the right to remove patients who give cause for concern. We would Dr Anne Eadie MBChB nMRCGP 2018 only ever remove a patient in extreme circumstances. For example; Dr Natalie Harper MBChB (Aberdeen) 2008 nMRCGP 2014 • Patients using abusive language or threatening behaviour towards GPs, Nurses or NURSE PRACTITIONER Practice Staff. Jackie Boath • Patients causing damage to Practice property. PRACTICE NURSES • Patients changing or amending prescriptions or insurance certificates. In these circumstances the patient will be given a written explanation of why we intend to Stella McLean remove them from our list, except in circumstances where the patient has been violent or Carolyn Hodson has used aggressive behaviour. In these instances the Police will be notified and removal PRACTICE MANAGER from our list will be immediate. Lisa Herd Email: [email protected] ACCESS TO THE HEALTH CENTRE Our purpose-built surgery has been designed to suit the needs of all patients. Disabled OFFICE MANAGER patients or anyone finding access difficult should tell any member of staff who will be Ann Herd Email: [email protected] happy to help. The internal door has a special control panel for use by those with mobility OPENING HOURS problems. The reception desk is designed to cater for wheelchair users. For further information please speak to Reception. Monday – Thursday 8:00am – 6:00pm There is parking available in the car park which is located directly outside the Practice Friday 8:00am – 6:00pm (Stenhouse Street) and within Cowdenbeath Clinic car park (Rowan Terrace). On street Saturday Closed parking is available too. Sunday Closed BREAST FEEDING Please be aware that our Reception desk will close every Tuesday from 1:30 – 2:30pm Breast feeding is welcomed in the Practice. A room can be made available for mothers for staff training. at their request. Nappy changing facilities are also available. Public holiday closures or special opening arrangements we have in place are notified by INTERPRETING SERVICE posters in the surgery and in the news area of our website. Surgery times vary according We have access to the language line and NHS interpreters. Please speak with our to the doctors’ duty rota. Receptionist for further information. For 24 hour information click to: www.cowdenbeathmedicalpractice.co.uk URGENT CARE SERVICES HOME VISITS If you have a serious or urgent problem requiring medical care when the practice is closed Home Visits are strictly for patients who are housebound or too ill to attend the Practice. please call NHS 24 on 111. They will give you advice and if appropriate pass your call to Emergency home visit requests can be made between 8:00am and 6:00pm. All routine an on call GP in the local area. You may then be invited to attend the urgent care centres home visit requests should be made between 8:30am-11:00am. in either Queen Margaret Hospital in Dunfermline or Victoria Hospital in Kirkcaldy. Any requests made after this time will be treated as an emergency and triaged by the duty A minor ailments service is available at your local Pharmacy. Please contact them for GP. Please be aware that you may be asked to call back the next day if your problem further information. can wait. APPOINTMENT SYSTEM The telephone number for all house call requests is 01383 518500 (option 2). We operate an appointment system within the Practice. Appointments can be arranged The person requesting the home visit should give the Receptionist the patient’s name, by telephoning 01383 518500, by calling in person at the surgery or by using our online address, date of birth and a brief description of the symptoms so the GP can decide on service patient access service. Appointment length will vary depending on what it is for, the urgency of the call. therefore it is important that you give our trained Reception team an idea of the reason Please note we cannot give you a specific time that the GP will call. for your appointment; eg coil insertion, change or removal, smears etc. Please be aware We would ask that all pets are put in a separate room, where possible, whilst the GP is that only one patient will be seen per appointment, so please do not ask our GPs to see in your home. more than one patient in your allocated slot. TELEPHONE CONSULTATIONS Should you require a same day appointment for urgent conditions please contact us by telephone. All urgent conditions will be triaged by the duty GP and seen on the same If you believe your problem can be dealt with over the phone without having to see a day if appropriate. doctor face to face, we are happy for you to request a ‘telephone consultation’. This means that our Receptionist will arrange for a GP to call you back in a telephone consultation We would politely request that patients do not queue outside before opening in order to appointment so you can discuss the matter. make a same day appointment. If you wish to arrange a telephone consultation please telephone 01383 518500 and we ARRIVAL AT THE PRACTICE will arrange a suitable time for the doctor to return your call. Please report to reception on arrival. TEST RESULTS If booking in for your appointment we ask that you use the touch screen check-in situated in the front foyer. This reduces queuing at the reception desk. This is optional; you can You will have been asked to telephone the practice for your test results - please phone still check in at the desk too. 01383 518500 (option 3) between 2:00pm-5:30pm Monday-Friday. Some lab testing takes longer than others, so please do not be disappointed if your result is not in when FAILURE TO ATTEND APPOINTMENTS you phone. It will take between 3-10 working days for your results to be available so Patients who do not attend (DNA) make it more difficult for other Patients to access an we would ask that you wait for at least 5 working days before telephoning the Practice. appointment when they need it. Please cancel your appointment if it is no longer required Your results will always come back to the GP who requested the test to be done. Our in order that it can be offered to somebody else. Reception team will advise you of your GP's working days. If there is anything you wish We do regularly monitor DNA of appointments and frequent non attendance may result to discuss with your GP relating to your test results, then please ask our Receptionist to in you being removed from our Practice List. The total hours of consulting time wasted by make a telephone consultation with your GP. patients who do not attend their appointments is displayed monthly on our notice board. PRESCRIPTION ORDERING For further information please see our DNA policy which is available from Reception and Repeat medication(s) can be ordered in the following ways; on the Practice website – www.cowdenbeathmedicalpractice.co.uk • Online through EMIS Patient Access. Information on how to register for this service EXTENDED HOURS APPOINTMENTS is available from Reception. Evening appointments are available for patients who cannot attend during normal consulting • Order and collect from your preferred local Pharmacy. To register for this service hours. These appointments are available on a Thursday evening between the hours of please ask your Pharmacist for further information and inform Reception so that we 6:00pm–8:10pm. These are normally available for booking two weeks in advance. can update your records with your nominated Pharmacy. Please note there are no nursing services available at this time, intimate examinations • By post, in writing or by completing your repeat order slip which can be dropped cannot be carried out during these appointments.