Sustainability Update 2019-20 Online Supplementary Report Coca-Cola India Private Limited Sustainability Update 2019-20 Online Supplementary Report Contents The Coca-Cola system in India ................................................................................................................. 2 Our Governance Framework ..................................................................................................................... 6 About the Report ........................................................................................................................................ 8 Our Approach to Sustainability ................................................................................................................ 9 Environmental Performance ................................................................................................................... 12 Social Performance .................................................................................................................................. 16 Workplace safety .................................................................................................................................. 16 Human and workplace rights .............................................................................................................. 17 Consumer satisfaction ......................................................................................................................... 18 Product and Ingredient safety ........................................................................................................... 18 Responsible Marketing ......................................................................................................................... 19 Human capital ....................................................................................................................................... 20 Women economic empowerment ...................................................................................................... 23 GRI Index ................................................................................................................................................... 25 Assurance Statement .................................................................................. Error! Bookmark not defined. Appendix A: Topic boundary .................................................................................................................. 29 Appendix B: 2020 Global commitments ............................................................................................... 33 Appendix C: Anandana Projects ............................................................................................................ 36 1 Sustainability Update 2019-20 Online Supplementary Report The Coca-Cola system in India The Coca-Cola Company (TCCC) is a total beverages company which offers more than 500 brands and 4,700 products to people in more than 200 countries and territories. TCCC markets, manufactures and sells beverage concentrates and syrups and finished beverages (including sparkling soft drinks, water and sports drinks, juices, dairy and plant based drinks and tea and coffee. In the manufacturing operations, TCCC sells concentrates, beverage bases and syrups to its bottling partners; The bottling partners prepare, package, sell and distribute finished beverages. Our finished product operations consist primarily of company-owned or -controlled bottling, sales and distribution operations. TCCC owns the brands and is responsible for consumer brand marketing initiatives. It is headquartered in Atlanta, Georgia (USA). The Coca-Cola system in India includes Coca-Cola India Private Limited (CCIPL) - a wholly owned subsidiary of TCCC; Hindustan Coca-Cola Beverages Pvt. Ltd (HCCBPL) - another wholly owned subsidiary of TCCC and independent franchise bottling partners of TCCC. The Coca-Cola Company (TCCC), Atlanta, USA Hindustan Coca- Independent Coca-Cola India Cola Beverages Franchise Bottling Private Limited Private Limited Partners Anandana: Coca Cola India Foundation The Coca-Cola System in India has presence across the country and a small volume of the beverages is also exported to neighboring markets like Nepal, Bhutan, Bangladesh and Maldives (demand driven). Coca-Cola India Pvt. Ltd (CCIPL): CCIPL is a private limited company incorporated under the Indian Companies Act 1956. TCCC has been operating in India through Coca-Cola India Private Limited (CCIPL), its wholly owned subsidiary since 1992. With the corporate in Gurugram, Haryana, CCIPL is responsible for brand management, marketing activities and managing franchise bottling operations in India. The product portfolio in India includes the following: Aerated: Coca-Cola, Coke Zero, Diet Coke, Sprite, Sprite Zero, Fanta, Thums Up, Thums Up Charged, Limca, Schweppes Tonic Water, Schweppes Soda Water, Schweppes Ginger Ale, Kinley Soda, Sprite Juicy+, Minute Maid Colour, Minute Maid Apple Sparkle, Minute Maid Apple Sparkle Pop Juice based: Minute Maid Pulpy Orange, Minute Maid Nimbu Fresh, Minute Maid Nimbu+, Minute Maid Guava, Minute Maid Mixed Fruit, Minute Maid Apple, Minute Maid Litchi, Minute Maid Orange, Minute Maid Litchi Treat, Minute Maid 100% Indian Anar, Minute Maid 100% Indian Santra, Minute Maid 100% Indian Apple, Minute Maid Nutriforce Apple, Minute Maid Nutriforce Mixed Fruit, Minute Maid Fruit Punch Indian Twister, Minute Maid Fruit Punch Santra Mosambi, Minute Maid Wholefrüt, Minute Maid Vita Punch, Maaza, Maaza Refresh, Maaza Gold, Zico, RimZim, Rani Float Orange, Rani Float Pineapple, Rani Float Peach, Rani Float Strawberry- Banana, Vitingo, Fanta Juicy+ 2 Sustainability Update 2019-20 Online Supplementary Report Ready to drink flavored milk and dairy products: Vio Spiced Buttermilk Packaged drinking water and hydration drinks: Kinley water, Kinley plus, Bonaqua, Glaceau smartwater, Schweppes water, Glucocharge Orange, Glucocharge Apple, Glucocharge Lemon, Glucocharge Mango, Glucocharge Litchi, Powerade Mountain Blast, Powerade Orange Surge Tea and coffee: Georgia Gold, Georgia Signature Gold Anandana, The Coca-Cola India Foundation: Anandana – Coca-Cola India Foundation, a Company registered under Section 25 of the Companies Act, is a wholly owned not-for-profit charitable subsidiary of CCIPL. Anandana is committed to sustainable development and inclusive growth by focusing on issues relating to water, the environment, healthy living and social advance to contribute to a strong and resolute India. It provides monetary grants and other assistance to NGOs, beneficiary organizations, cooperatives, philanthropies and others who can be partners in implementing projects for social welfare across the country. The foundation seeks to ensure project execution, maintenance and sustainability through the active involvement and direct participation of the beneficiary community at the grass-root level. Our bottling partners: Our bottling partners use the concentrates and syrups to prepare, package, sell and distribute finished beverages to customers and vending partners, who, in turn, sell our products to consumers. We work closely with all our bottling partners to ensure that the Company values are embedded throughout the Coca-Cola system. Hindustan Coca-Cola Beverages Pvt. Ltd (HCCBPL): HCCBPL is a wholly owned subsidiary of TCCC and is the largest bottler in India. Independent Franchise Bottling Partners (FBOs): we have 13 FBOs those operate in India under license from TCCC and are authorized to prepare, package, sell and distribute beverages under certain specified trademarks of TCCC. 3 Sustainability Update 2019-20 Online Supplementary Report Our value chain Our approach to partnerships and engaging with our key stakeholders across our value chain drives our success as a brand. We owe our success to the bottling partners, suppliers, distributors, retailers, customers and the communities in which the we operate that help us to grow our business as well as continually improve the sustainability performance. We are advancing respect for human rights throughout our value chain, building diverse and inclusive workplaces and embedding responsible business practices extends across our value chain. Our commitment is line with international guidelines of United Nations Declaration of Human Rights, International Labour Organization’s Declaration on Fundamental Principles and Rights at work and United Nations Global Compact (UNGC). The Company’s acknowledgment of these international principles is consistent with our dedication to enriching the workplace, respecting all human rights, preserving the environment and strengthening the communities where we operate. A few highlights of our procurement practices: As per the regular supplier infrastructure review process, we continue to upgrade the supplier base. Our suppliers and system partners are also expected to embrace responsible workplace Practices and authorized suppliers have to comply with our Human Rights Policy and our Supplier Guiding Principles (SGP) More than 95% of our budget is spent on sourcing from local ingredient and packaging suppliers Our associations Coca-Cola endorses various global charters and principles like UN Global Compact, CEO Water Mandate, Sustainable Development Goals (SDGs), UN Habitat. In India, we work with various organizations and industry bodies on issues that are relevant to our stakeholders. These include: Indian Beverage Association (IBA) – On their management committee