https://dx.doi.org/10.4314/iijikm.v10i2.9 Job Satisfaction among Library Personnel in Public Universities in South-West Nigeria Rosaline Opeke1 Chinyere Nkechi Ikonne2 Omobola Olufunke Adewoyin3 Department of Information Resources Management Babcock University, Nigeria123 Corresponding Author: [email protected] Abstract Job satisfaction is an indispensable factor for the success of every organization. It is a general concern to both employers and employees in organizations including universities libraries in Nigeria. Lack of job satisfaction could lead to poor service delivery in university libraries. Therefore, this study investigated job satisfaction among library personnel in public universities in South-West, Nigeria. The study was based on Herzberg two-factor theory. The dimensions of job satisfaction that the study covered included salary, job security, supervision, relationship with co-workers, promotion and work itself. Survey research design was adopted for the study. Data was collected through a structured questionnaire from the professional and paraprofessional staff in university libraries in South-West, Nigeria. As a result of the manageable size of the library personnel, total enumeration was used. Thus, the population was made up of 346 professionals and paraprofessionals staff from the federal and state universities. A response rate of 76.6 was obtained. The collected data was analyzed using descriptive statistics such as mean and standard deviation. Findings revealed that the level of job satisfaction of the respondents was high. Contributing to this was satisfaction with job security, relationship with co-workers, work itself and recognition. The results also revealed although the level of job satisfaction of the respondents was high, they were not satisfied with their salary. Out of all the dimensions of job satisfaction, satisfaction with salary had the lowest mean. Thus, the study recommends that the problem of low salary should be tackled in order to improve the level of satisfaction with salary among library personnel. Keywords: Job Satisfaction, Library Personnel, Public Universities, South-West, Nigeria Introduction It also implies eagerness and pleasure with Job satisfaction of workers has been a major the job. It is an essential component of issue in the field of human resources, psychological wellbeing of workers. The psychology and organizations (Mabaso, influence of job satisfaction on happiness 2017). Job satisfaction has been defined by and well-being is undeniable (Ayele, 2014). Ezeamama (2019) as the level to which Job satisfaction has been an issue of concern workers like their work. It is the attitude in every organization irrespective of the displayed by workers towards their jobs. organizational structure. Satisfied workers Job satisfaction involves doing a job one are recognized for good performance. Job loves, doing it well and being compensated. satisfaction of employees plays a crucial role 124 Job satisfaction among library personnel in public universities in south-west, Nigeria in determining the general productivity of library personnel is necessary for the workers in every organization. achievement of the goals of university. This Job satisfaction is the attitude of the study, therefore, investigated job satisfaction employees towards their wages, working among library personnel in public conditions, promotion, and recognition. It is universities in South-West, Nigeria. an essential factor for personal fulfillment in Statement of the Problem the course of carrying out one’s duty. Job satisfaction is an indispensable factor for Ansong (2018) opine that it is essential for the success of every organization. It is a organizations to satisfy their workers in general concern to both employers and order to motivate them to work hard. employees in organizations including According to him, job satisfaction is the universities libraries in Nigeria. Job expression of happiness that workers show satisfaction is essential for workers to towards their work, as a result of certain remain committed and improve their benefits they get from their job, which affect performance in their organizations. Lack of their decision to stay in the organization for job satisfaction could result lead low a long period. Job satisfaction is the attitude productivity and inefficiency. Studies have displayed by workers towards their jobs. It shown that the level of job satisfaction of has to do with the perceptions of workers library personnel was low (Idiegbeyan-Ose, towards their salaries, co-workers, 2017, Oyovwevotu, 2017). It is a threat to supervision, policies of the organizations, information service delivery in the and the promotion opportunities. It is university libraries. Consequently, this usually perceived to be directly connected to study examined job satisfaction of library productivity and personal well-being. personnel in public universities in South- Job satisfaction has to do with the West, Nigeria. perceptions of workers towards their Objective of the Study salaries, co-workers, supervision, policies of The study investigated the level of job the organizations, and the promotion satisfaction of library personnel in public opportunities. It is usually perceived to be universities in South-West, Nigeria. The directly connected to productivity and specific objectives of this study were to: personal well-being. Job satisfaction of 125 Information Impact: Journal of Information and Knowledge Management, Vol.10 (2), Dec., 2019 Job satisfaction among library personnel in public universities in south-west, Nigeria 1. find out the level of satisfaction of evaluation, and opportunities. Ola and library personnel in public Adeyemi (2012) investigated motivation and universities in South-West, Nigeria job satisfaction of library personnel. The with their salary; findings revealed that the morale of staff in 2. find out the level of satisfaction of the target group was doused due to library personnel in public frustration resulting from lack of universities in South-West, Nigeria involvement in decision making and with their supervisors; inadequate among others. The study by 3. find out the level of satisfaction of Oyovwevotu (2017) revealed that librarians’ library personnel in public level of job satisfaction in public universities universities in South-West, Nigeria in Nigeria was low. with relationship with their co- Yaya (2017) found that job workers; satisfaction of library personnel was high. 4. find out the level of satisfaction of Badia and Madawaki (2016) found that the library personnel in public level of job satisfaction of the library universities in South-West, Nigeria personnel was low. Majority of the with the promotion opportunities. respondents were not satisfied with their Review of Literature jobs. Oluchi (2012) studied job satisfaction Job satisfaction is one of the key factors for among librarians in academic libraries in the success of any organization. Baro, Nigeria. The results revealed that the level Fyneman and Zoukemefa (2013) of job satisfaction among the respondents investigated the level of job satisfaction was commendable. Thornton (2000) among cataloger librarians in university identified some of the sources of libraries in Nigeria. The results revealed that dissatisfaction and points out areas of catalogers in university libraries in Nigeria satisfaction of librarians. Adio and Popoola were dissatisfied with roles, responsibilities, (2010) found that job satisfaction has workplace culture, rewards significant influence on career commitment (salaries/benefits), and professional of librarians working in the federal development while they were satisfied with university libraries. administration, supervision, performance 126 Information Impact: Journal of Information and Knowledge Management, Vol.10 (2), Dec., 2019 Job satisfaction among library personnel in public universities in south-west, Nigeria Amune (2013) surveyed job library personnel in university libraries in motivation as a predictor of job satisfaction Nigeria. The results revealed that job among library personnel. The results security, satisfactory relationship with showed that there were motivational supervisor, satisfactory interaction with packages that significantly predicted the colleagues and satisfactory interaction with satisfaction of library staff and there was no information user/customer/ clients were significant difference between the significant factors that influenced the satisfaction derived by professional and non- librarians’ job satisfaction. professional library staff. The study further Bello (2007) investigated showed that library staff derived most cataloguing practices and job satisfaction in satisfaction from salary, library policies, Nigerian academic libraries. The study administration, advancement personal revealed that the respondents were highly growth and job security. Ikonne and Haliso satisfied. Baro, Seimode, and Godfrey (2014) explored the influence of spatial (2014) that cataloguers in federal university comfort and environmental workplace libraries were more satisfied with their job ergonomics on the job satisfaction of than their private university colleagues. librarians in the Federal and State university Leysen and Boyston (2009) investigated job libraries in Southern Nigeria. The study satisfaction of cataloger librarians. The adopted the survey research design. The results showed that respondents were results showed that there was a positive satisfied with