ANNUAL REPORT 2014/15 EXPERTISE YOU CAN TRUST. HIRSLANDEN PRIVATE HOSPITAL GROUP HIRSLANDEN A MEDICLINIC INTERNATIONAL COMPANY END-OF-YEAR REVIEW 2014/15 please fold out > 2014 APRIL MAY JUNE JULY KLINIK IM PARK CLINIQUE CECIL CLINIQUE BOIS-CERF KLINIK HIRSLANDEN Opening of the Vascular Clinique Cecil holds a Inauguration of the “Servan The new Practice for Per- Centre Im Park, a centre charity gala in collaboration 10” building on the hospi- sonalised Medicine investi- ofering the full range of with the “Une chance, tal premises, providing new gates whether and how modern vascular medicine. un cœur” foundation. The practice space for onco- well patients react to cer- event is a great success, logical/orthopaedic medi- tain medical substances. HIRSLANDEN BERNE with the proceeds helping cine and sports medicine The aim is to increase the Successful conclusion of to inance operations for and osteopathy specialists. safety and eiciency of the irst stage of the three people who are un- drug therapy by helping to Hirslanden Leuchtturm (HLT) able to receive treatment HIRSLANDEN KLINIK forgo inefective medica- project, providing a modern, in their own country. AARAU tion and minimise unwant- ICT-enhanced basis for Beginning of collaboration ed side-efects. medical core business and HIRSLANDEN KLINIK between Hirslanden Klinik administrative activities. AARAU Aarau and Aarau Cantonal KLINIK AM ROSENBERG Beginning of collaboration Hospital. This entails the Klinik Am Rosenberg KLINIK HIRSLANDEN between Hirslanden Klinik two hospitals co-operating strengthens its collabora- Opening of the Hirslanden Aarau and Inselspital Berne in the ield of heart medi- tion with the Appenzell Männedorf Institute of in the ield of heart surgery. cine under the “Heart Cen- Ausserrhoden Hospital Radiotherapy. In collabora- This partnership – the irst tre Aargau” banner, with Association, with the latter’s tion with Klinik Hirslanden, ever in this specialty be- heart surgery being per- senior doctors now pro- the new facility comple- tween a university hospital formed at Hirslanden Klinik viding Hirslanden patients ments Männedorf Hospital’s and a private hospital in Aarau. with care related to inter- range of cancer therapy Switzerland – means that nal ailments. services, ofering the full Aargau heart patients can spectrum of leading-edge receive close-to-home CLINIQUE LA COLLINE tumour therapies in close university-level care. The Hirslanden Private Hos- proximity to the local pital Group acquires Clin- population. ique La Colline in Geneva, thus strengthening its presence in French-speak- ing Switzerland. Clinique La Colline is included on the cantonal hospital list, of- fering a range of medical and surgical multidiscipli- nary services. The hospital employs 240 people and KLINIK HIRSLANDEN works with 150 ailiated Commissioning of the doctors. third-generation “Da Vinci” surgical robot. Since 2005, Klinik Hirslanden has been using Da Vinci for almost all operations, which allows for particularly gentle procedures and leads to excellent results. AUGUST SEPTEMBER OCTOBER NOVEMBER HIRSLANDEN KLINIK KLINIK ST. ANNA KLINIK HIRSLANDEN KLINIK IM PARK MEGGEN Commissioning of a new state- Opening of the new main en- Commissioning of a hybrid The Hirslanden Private Hospi- of-the-art PET/CT device. trance. This spacious reno- operating theatre. Hybrid tal Group acquires swissana vation comprises the reception, technology enables high- clinic meggen – a hospital in- KLINIK HIRSLANDEN the waiting area and the pa- resolution imaging during cluded on the cantonal hos- Installation of the irst-ever hy- tient check-in area. There is a op erations, thus fulilling the pital list that will now work brid imaging technology in lounge and a bar to the rear, prerequisite for minimally closely with Klinik St. Anna an ultra-modern hybrid oper- as well as a shop ofering a invasive procedures that o under the “Hirslanden Klinik ating theatre. During heart view of the inner courtyard. require an extremely precise Meggen” name. The facility procedures, 3D ultrasound and depiction of anatomical includes three operating the- radiography images are shown structures. atres and boasts 20 top- in real time on a monitor. class hotel-standard inpatient beds as well as a day clinic CLINIQUE LA COLLINE with 11 beds. It has 70 staf and Launch of an emergency works with 40 ailiated doc- centre that delivers emergency tors from various specialist medical care each day from ields. 7 a.m. to 11 p.m. KLINIK ST. ANNA The Stroke Unit at Klinik St. Anna is certiied by the Stroke Committee of the Swiss Federation of Clinical Neuro-Societies, only a few months after its counterpart at Klinik Hirslanden received the same certiication. KLINIK HIRSLANDEN The Stroke Centre, specialised KLINIK BEAU-SITE in the treatment of strokes, Installation of a new 3 Tesla receives certiication from the MRI scanner that results Stroke Committee of the in shorter analysis times and Swiss Federation of Clinical better picture quality. Neuro-Societies. HIRSLANDEN KLINIK AARAU HIRSLANDEN BERNE Hirslanden Klinik Aarau and The municipal assembly of Aarau Cantonal Hospital de- Düdingen (canton of Fribourg) cide to collaborate in ield gives the go-ahead for the of neurosurgery. In particular, construction of a new outpa- this involves working to- tient clinic in Düdingen that gether in the complex ields will enable Hirslanden Berne of brain tumour and skull to strengthen its range of ex- base surgery, brain blood ves- tensive basic care. The prac- sel surgery and interventional tice centre will open this year. neuroradiology, as well as in the treatment of acute strokes. CLINIQUE BOIS-CERF Opening of a new unit for out- patient treatment of up to seven patients. The unit ena- bles the hospital to concen- trate and develop its hand sur- gery activities at one site. KLINIK AM ROSENBERG A ifth operating theatre is opened on a temporary basis in order to resolve operating bottlenecks. 2015 DECEMBER JANUARY FEBRUARY MARCH CLINIQUE LA COLLINE KLINIK IM PARK KLINIK IM PARK HIRSLANDEN KLINIK Expansion of the hospital’s Opening of Swiss Scoliosis, Opening of FussInstitut AARAU fourth-loor premises. Five a centre for spinal and sco- Zürich (Zurich Foot Insti- The hospital’s expanded new rooms now round of liosis surgery. tute), a facility ofering the private department includ- an exclusive space already full range of reconstructive ing Privé lounge opens for boasting two VIP suites. KLINIK IM PARK foot and ankle surgery. business. The Hirslanden Opening of a new A&E unit. Klinik Aarau care unit now SALEM-SPITAL has 155 beds. KLINIK BELAIR Opening of a public phar- The new Praxiszentrum macy geared to the needs am Bahnhof Schafhausen of visitors, patients, em- opens for business as a ployees and local residents. family doctor and walk-in practice. The irst loor houses the practices of specialists who are ac- credited to Klinik Belair as ailiated doctors. KLINIK STEPHANSHORN Opening of a new annex that houses 24 beds and a new A&E department. KLINIK BIRSHOF Opening of a new build that houses 14 doctor’s practices, a hand and ergonomics centre, and an orthopaedic emergency centre. AT A GLANCE The Hirslanden Private Hospital Group in figures* The Hirslanden Private Hospital Group in milestones 16 hospitals in 11 cantons 2014 Take-over of Clinique La Colline, Geneva, 2,000 ailiated and employed doctors and Hirslanden Klinik Meggen 8,450 staf 2010 Take-over of Klinik Stephanshorn, St Gallen 6,200 full-time jobs 2010 First in-depth quality report 94,000 inpatients 2010 Completed ISO certiication 453,700 care days** 2007 Take-over by the South African Hospital 6,250 newborns Group Mediclinic International 2005 Take-over of another private hospital The hospitals of the Hirslanden Private Hospital 2002 Take-over by the investor group BC Partner Group in keywords Funds System providers 1997–2002 Take-over of seven private hospitals First-class medical quality 1990 Amalgamation of ive hospitals to form the Networked specialised institutes and centres of expertise Hirslanden Private Hospital Group Technology leadership Competent nursing care in pleasant surroundings Each hospital with an individual character Highly-qualiied medical specialists with many years’ * Financial year 2014/15 experience ** based on midnight census, without newborns CONTENTS Financial year Editorial 3 Interview with the Executive Committee 6 Key data 12 Organisational Structure 13 Investments 14 Health Policy 22 Quality Treatment quality is the primary goal 26 Patient satisfaction 28 Unplanned readmissions, unplanned reoperations and falls 32 Hospital hygiene and patient safety 38 Greater safety in the operating theatre thanks to the surgical safety checklist 48 Comprehensive quality management system 50 Performance Financial year 2014/15 in igures 52 Spectrum of services 53 Flat rates per case according to SwissDRG 54 Diagnoses and operations 56 Diagnosis related groups in igures 58 References Infrastructure of the hospitals 60 Specialties at each hospital 62 Glossary 63 Swiss sites 64 Cover picture: Annina Berner, Rooms Division Strategic partnerships 66 Head, Klinik Hirslanden, Zurich FINANCIAL YEAR 3 EDITORIAL DEAR HIRSLANDEN FRIENDS LADIES AND GENTLEMEN In 1990, in what was a bold, unique and pioneering step On behalf of the Executive Committee, I would like to ex- at the time, Klinik Hirslanden in Zurich amalgamated with press my sincere thanks to all those who have contrib- four hospitals, from Aarau (im Schachen), Berne (Beau- uted to Hirslanden’s success over the past 25 years. Spe- Site), Lausanne (Cecil) and Zurich (Im Park) respectively, ciically, a big thank you goes to our COO André Steiner, to form the Hirslanden Private Hospital Group, Switzer- who has decided to leave the company after more than land’s irst-ever private group of hospitals whose 25th anni- 23 years of service. Steiner has played a key role in the versary we are celebrating this year. Since then, eleven success of the Hirslanden Private Hospital Group for almost further hospitals, three outpatient clinics, eleven radiology its entire history to date.