SUSTAINABILITY REPORT RELACOM GROUP 2014 Contents: 3 CEO Message 4 About this report 6 About Relacom 8 Sustainability Management 10 Stakeholder Engagement 14 Relacom Sweden 22 Relacom Norway 28 Relacom Denmark 32 Relacom Finland 38 Orbion Group 44 GRI Cross-Reference Index © Relacom 2015 Welcome CEO Message A Sustainable Society – A Must for Relacom and We want all of Relacom’s stakeholders to feel confident Our Customers that we supply services at the best possible level of service, competence and safety, at the same time as we take res- Relacom sits at the heart of today’s ‘connected’ society. ponsibility for both the environment and the community we Each day, we take part in the planning, construction and work in. By adopting a far-sighted approach and respecting maintenance of telecommunications and fibre networks. the community around us, we are creating an attractive Energy companies hire us to collect data from industries and workplace, reducing our environmental footprint and helping properties to determine their exact energy consumption. We our customers reach their sustainability goals. install solar panels, wind power solutions and smart com- munications solutions that give more people access to new The sustainability programme is a necessity for both technology. When severe weather hits, Relacom responds Relacom and our customers in our work to build a modern quickly to help restore public services. infrastructure that supports environmentally-responsible social development. We often serve as a link between operators, network owners, end-customers and suppliers. In this capacity, we are able to influence processes to help promote sustainable development for customers, employees, suppliers and the community at large. In our efforts to help promote and contribute to creating a sustainable society, in 2011 we launched a sustainability programme based on our core values, our code of conduct and Global Compact’s ten principles. During 2014, we have continued to develop our sustainability programme to further ‘We often serve as a link between operators, network owners, end- customers and suppliers.’ integrate it into our daily operations. Last year we decided to raise the profile of health and safety within the framework of this programme. As part of providing this initiative with a unified structure, in 2015 Relacom is implementing the Oc- cupational Health and Safety Assessment Series Standard OHSAS 18001, which means that we are working even more systematically to ensure good health and to minimize Veronica Ezeyza-Alvear the risk of incidents. President & CEO 3 About this Report About this Report This sustainability report encompasses all companies within the Relacom Group, with the exception of Relacom Mainte- nance. The report aims to provide a transparent account of our sustainability work during 2014. Organizationally, the Relacom Group is s to a certain extent decentralized, which means that its various companies operate according to national and local circumstances and with some measures of independence. Some of our core areas are managed centrally (Relacom Group). As a result, this report is organized into the following chapters: Relacom Group, Relacom Sweden, Relacom Norway, Relacom Fin- land, Relacom Denmark and Orbion Consulting. The report is based on the guidelines for sustainability reporting issued by the Global Reporting Initiative (GRI), in which we, report in accordance with GRI G4. Relacom has chosen to report at the Core level. This is the Relacom Group’s second report issued in accor- dance with the framework of GRI’s guidelines. The report describes Relacom’s work on sustainability issues and covers the 2014 calendar year, unless otherwise indicated Fredrik Karlsson in the text. Vice President Relacom Our first report was published in 2012 and followed the GRI G3 guidelines. No significant changes have occurred during the reporting period. Limitations in the reporting of indicators Hjalmar Brage G4-10 Reports according to our annual report. All employees who work more Communications than 60% count as full-time employees. Relacom has no employees working [email protected] less then 60%. Phone: 08 553 90000 G4-11 We only report for Relacom SWE, NOR, FIN, Orbion. G4-EC1a For the economic value distributed see our annual report. G4-LA1b We only report employee turnover in percentage and not by gender Fredrik Karlsson and age, we report in accordance with internal procedures. Vice President Relacom G4-LA6a We do not publish statistics on the gender distribution due to high male Contact information [email protected] representation in the workforce. 4 5 About Relacom About Relacom Relacom is a leading technology service supplier and offers se are shared between our companies. Guidelines, targets strategic solutions to customers within telecom, machine- and visions are decided jointly at the group level. The Group to-machine (M2M) and power supply as well as technical includes Relacom Sweden, Relacom Finland, Relacom consultancy services within network infrastructure and Norway, Relacom Denmark and Orbion Consulting. communications. Relacom Group’s CEO is Veronica Ezeyza-Alvear. Relacom combines broad experience and cutting-edge Relacom is active in four business areas and supplies the technical expertise with an innovative approach to provide following products and services: service that exceeds our customers’ expectations. Relacom has a broad range of services and extensive geographic » Telecom – planning, building and maintaining fixed and coverage in each country where we are active. In partner- mobile networks and supplying state-of-the-art fibre ship with fellow subsidiary company Orbion Consulting, we solutions at the local and national levels can offer our customers turnkey solutions. These factors combined make Relacom the obvious choice of partner in » M2M – communications solutions that include design, the industries in which we work. planning, implementation, day-to-day operation and maintenance within the IT/retail and infrastructure Our Operations segments Relacom runs a broad operation that covers everything from » Power Supply – energy meter readings, the constructing, maintaining and expanding nation-wide tele- construction of distribution networks, maintenance, com and fibre networks to gathering qualitative data within case management and service the energy sector. Relacom’s work also includes providing wireless communication at workplaces and in homes as well » Technical Consultancy Services – network as installing network applications for retailers and logistics infrastructure and communications companies (M2M). Our customers include international and local companies, municipalities, energy providers, network owners and con- sumers. Organization The countries operations are to some extent self managed and conducted independently. Each country is headed by the respective general managers. Global support functions include human resources, finance, communications and the- 6 Image 1. Our Organizational Structure. CEO Support & Group CFO Functions Company Name Relacom Group (Relacom Management AB) Countries of Operation Sweden, Norway, Finland and Denmark Norway Sweden Denmark Finland Number of employees Total: 3 833 Sweden: 997 Telecom Norway: 1 903 Denmark: 88 Finland: 647 Orbion: 198 M2M Systems Location of Headquarters Stockholm, Sweden Power Supply Revenue 4,76 Billion SEK Orbion For further financial information please see the annual report for Relacom Management AB. CUSTOMERS Regional, National and Transnational Corporate Governance Relacom Management AB is Relacom Group’s parent company and is owned by Nordea Bank, DNB Bank and HSH Nordbank. The company’s shareholder meeting is the Group’s prime legal entity. Decisions made by the share- holders are to be converted into directions, frameworks and targets by the board of directors and communicated to the Group’s management team. The Group’s management team is responsible for gui- ding the company to meet the targets set by the board of directors according to the directions given and within the frameworks set. Below this executive level, the Group is ma- naged by management committees and along solid repor- ting lines. To ensure responsible decision-making, Relacom has developed what is known as our Group Authorization Schedule. This document defines levels of authority for key positions regarding the right of attestation and the right to make decisions on behalf of the company. 7 Sustainability Management Sustainability Management Our Values This means that Relacom agrees to work in accordance with the UN’s ten basic principles for responsible enterprise. The impression Relacom leaves on the community is Each year, we prepare a report entitled Communication on influenced by how we run our operations, for example how Progress that summarizes how Relacom is supporting and efficient our processes are and how we manage our produc- working in harmony with Global Compact and the initiative’s tion and create tools to meet our customers’ and stakehol- principles. ders’ requirements and expectations. Another example is that our employees are covered to 100% by collective bar- A Brief Summary of our Code of Conduct: gaining agreements. The Relacom Group shares a common set of core values, code of conduct and an anti-corruption » Relacom respects human rights and our growth is policy that all its companies are expected to follow. These based on a sustainable and responsible approach in form the basis for our sustainability