TELEHEALTH NURSING PRACTICE of Resource Directory 2011 Edition Nursing Academy Copyright 2011 American Academy of AmbulatoryCare Care Nursing East Holly Avenue/Box 56 Pitman, NJ 08071-0056 800-AMB-NURS (262-6877) FAX: 856-589-7463 E-mail: [email protected] Web site: aaacn.org ©American Ambulatory All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage and retrieval system without the permission of the American Academy of Ambulatory Care Nursing. TELEHEALTH NURSING PRACTICE RESOURCE DIRECTORY T A B L E O F C O N T E N T S Professional Standards .......................................................................... 4 Decision Support Tools ...........................................................................5 Textbooks ...............................................................................................12of Nursing Journals ....................................................................................25 Articles ...................................................................................................34 Standard Reference Works ....................................................................42 Web sites ................................................................................................51Nursing Academy Listservs, Electronic Newsletters & Publications ...............................64 Health & Wellness Newsletters .............................................................68Care Conferences & Continuing Education ..................................................70 Associations & Organizations ...............................................................76 Consultants ............................................................................................83 ©American Outsourced Call Center Services .........................................................87 Ambulatory The Telehealth Toolkit along with the Practice Support Tools page has been moved to the AAACN Web site. The TNP SIG Tool Kit is available to AAACN members at www.aaacn.org 3 TEXTBOOKS Having a variety of references can provide additional information regarding professional practice standards for nurses performing telephone nursing or managers of telenursing or telehealth programs. The following references contain information regarding nursing practice standards and general issues related to telephone nursing, telemedicine, and telehealth informational services. In order to provide accurate, consistent information, general health questions from callers should be answered by using credible references rather than relying on the nurse's own knowledge. Following are examples of general reference books available for nurses who perform telephone nursing. of Adult Nursing Black, J., & Hawks, J.H. (2009). Medical-surgical nursing: Clinical management for positive outcomes (8th ed.). Philadelphia: Saunders/Elsevier. Ignatavicius, D.D. & Workman, M.L. (2006). Medical-surgical nursing: Critical thinking for collaborative care (5th ed.). St Louis, MO: Saunders/ Elsevier. Nursing Lauritson-Christensen, B. (2006). AcademyFoundations and adult health nursing. St. Louis: Elsevier/Mosby. Lewis, S.L., McLean-Heitkemper, M., Ruff-Dirksen,Care S., Graber-O’Brien, P., & Bucher, L. (2007). Medical-surgical nursing: Assessment and management of clinical problems (7th ed.). St. Louis, MO: Mosby. Seller, R.H. (2007). Differential diagnosis of common complaints (5th ed.). Philadelphia: Saunders/Elsevier. ©AmericanSmeltzer, S.C., Bare, B.G., Hinkle, J.L., & Cheever, K.H. (2009). Brunner & Suddarth’s textbook of medical-surgical nursing (12th ed.). Philadelphia: Wolters Kluwer Health/Lippincott, Williams & Wilkins. Ambulatory Alternative Medicine Mayo Clinic. (2010). Mayo Clinic book of alternative medicine: The new approach to using the best of natural therapies and conventional medicine. Rochester, MN: Author. Rakel, D. (2007). Integrative medicine (2nd ed.). Philadelphia: Saunders/Elsevier. 12 Articles Chronic Disease Management Kinsella, A. (2002,). Advanced technology for wound care delivery. Home Health Care Nurse 20(7). 457-461. Court Cases Involving Ambulatory Care – Triage Litigation HMO – Breach of contract and wrongful death. (2002). Thornton v Shah MD. 333 Ill.App.3d, 777 N.E.2d 396, (1st Dist.). HMO telephone triage: Court sees no legal duty to preserve nurses’ logs. (2002). Legal Eagle Eye Newsletter for the Nursing Profession 10(9), 4. of Medical Assistant in Violation of Nurse Practice Act. (1977). People of the State of Illinois v. Stults. 291 Ill.App.3d 71, 683 N.E.2d 521 (2nd Dist.). Quality Outcomes Chang, B.L., Mayo, A., & Omery, A. (2001). ConsumerNursing satisfaction with telehealth advice nursing. Medinfo,10Academy(2), 1435-1439. Chang, B.L., Mayo, A., & Omery, A. (2002). Nursing informatics: Evaluating quality of telehealth advice nursing. WesternCare Journal of Nursing Research, 24(5), 583-90. Greenberg, M.E., & Cartwright, J.P. (2001). Identifying best practices in telehealth nursing: The telehealth survey. Nursing Economics, 19(6), 283. Hastings, C. (1997). Outcomes measurement: The challenge for ambulatory ©Americancare nursing. American Academy of Ambulatory Care Nursing, 19(4), 6-7. Larson-Dahn M.L. (2001). Tele-Nurse practice. Quality of care and patient Ambulatoryoutcomes. The Journal of Nursing Administration, 31(3),145-152. Lee, T., Guzy, J., Johnson, D., Woo, H., & Barraff, L. (2002). Caller satisfaction with after-hours telephone advice: Nurse advice service versus on-call pediatricians. Pediatrics, 110(5), 865-872. Mayo, A.M., Chang, B.L., Omery A. (2002). Use of protocols and guidelines by telephone nurses. Clinical Nursing Research, 11(2), 204-219. LeGris, J. (commentator). (2001). Nurse telehealth care reduced depressive symptoms and improved functioning. Evidence-based mental health, 4(2), 49. 43 WEB SITES General Web Sites Aetna InteliHealth www.intelihealth.com InteliHealth is an online health information company. InteliHealth is a subsidiary of Aetna U.S. Healthcare and is funded by Aetna U.S. Healthcare to the extent not funded by revenues from operations. More than 150 top health care organizations contribute to InteliHealth's content. The consumer-friendly information is reviewed and approved by leading medical and dental experts. A.D.A.M. Medical Encyclopedia www.nlm.nih.gov/medlineplus/encyclopedia.html The A.D.A.M. Medical Encyclopedia includes over 4,000 articles aboutof diseases, tests, symptoms, injuries, and surgeries. It also contains an extensive library of medical photographs and illustrations. The Medical Encyclopedia has been licensed by MEDLINEPlus. Agency Healthcare Research and Quality (AHRQ) www.ahrq.gov This Web site of the U.S. Department of Health and Human Services has clinical guidelines for consumers and healthcare professionals. TheNursing AHRQ maintains this web site to enhance public accessAcademy to its information and resources. Allhealth.com www.allhealth.com Care Allhealth.com is the health channel of ivillage.com, the Women's Network. It has health and general interest information for women. American Academy of Ambulatory Care Nursing (AAACN) www.aaacn.org AAACN is the association of professional nurses and associates who identify ©Americanambulatory care practice as essential to the continuum of high quality, cost- effective health care. The organization has defined the scope and standard of practice for ambulatory care and telehealth nursing. The Telehealth Nursing PracticeAmbulatory Special Interest Group and other special interest groups offer members networking opportunities. AAACN provides education through annual conferences, workshops, webinars, online library, and CE articles in the ViewPoint newsletter and on-line. American Accreditation Healthcare Commission/URAC www.urac.org URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and certification programs. URAC accredits many types of health care organizations URAC Health Call Center Accreditation may be earned by organizations providing triage and health information services to the public. 51 .