S Group ...................................................................................................................................................... 1 CEO's Review ........................................................................................................................................ 1 Review by the CEO – Daily convenience from your own store ....................................................... 1 S Group in brief ..................................................................................................................................... 2 Regional co-operatives .................................................................................................................... 2 S Group’s business model .............................................................................................................. 3 Values, vision and strategy .............................................................................................................. 4 Value creation in S Group ................................................................................................................ 6 S Group's key figures in 2015 ......................................................................................................... 6 Business Operations ............................................................................................................................ 7 Supermarket trade ........................................................................................................................... 8 Case: Seasonal produce of the month .......................................................................................... 11 Department store and speciality store trade ................................................................................. 11 Case: Marks & Spencer ................................................................................................................. 14 Service station store and fuel sales ............................................................................................... 14 Case: ABC Restaurants ................................................................................................................. 17 Travel industry and hospitality business ....................................................................................... 18 Case: Responsible Sokos Hotels .................................................................................................. 20 Hardware trade .............................................................................................................................. 21 Case: Eläinmaailma ....................................................................................................................... 22 S-Bank ........................................................................................................................................... 23 Corporate Governance and Management System .......................................................................... 25 SOK Supervisory Board 2015 ....................................................................................................... 26 SOK Executive Board 2015 ........................................................................................................... 28 SOK’s Corporate Management Team 2015 .................................................................................. 29 SOK Corporation’s Corporate Governance and Management System ........................................ 30 Responsibility Management .......................................................................................................... 36 S Group's responsibility programme ............................................................................................. 36 Case: SOK Corporation renewed its Code of Conduct ......................................................... 38 Stakeholders ....................................................................................................................................... 39 Systematic stakeholder engagement ............................................................................................ 39 Openness and transparency ......................................................................................................... 40 Advisory Group further accelerates corporate responsibility work ............................................... 40 Dialogue with decision-makers ..................................................................................................... 41 Innovations together with growth companies ............................................................................... 41 Case: Transforming an industrial site into a community-centred urban oasis .............................. 41 Advocacy organisations for common interests ............................................................................. 42 S Group in figures ............................................................................................................................... 43 S Group's key figures .................................................................................................................... 43 Financials ....................................................................................................................................... 44 Outlets ........................................................................................................................................... 46 Co-op membership ....................................................................................................................... 47 Personnel ....................................................................................................................................... 48 Environment .................................................................................................................................. 49 Our actions ............................................................................................................................................. 50 Well-being through cooperative activities ....................................................................................... 50 Cooperative activities and co-op membership ............................................................................. 50 Co-op membership offers ample benefits ............................................................................. 51 Case: Co-op member's opportunities to influence ................................................................ 52 S Group's social influence ............................................................................................................. 52 Creating well-being locally ..................................................................................................... 53 S Group's tax footprint ........................................................................................................... 54 National and regional responsibility cooperation ................................................................... 55 Case: Ässäkenttä fields get children and the young moving ................................................. 56 Personnel well-being and motivation ............................................................................................... 57 The personnel’s own store with a spirit of fair play ....................................................................... 57 Skilled and dedicated personnel ensure success in every customer encounter .......................... 58 S Group as an employer ................................................................................................................ 58 Responsibility for the employees .................................................................................................. 59 Case: A new kind of partnership model ................................................................................. 60 Employee tools for ensuring working ability .......................................................................... 60 Case: POSIS – Positive feedback .......................................................................................... 61 From the first job into a career – retail sector opens doors to working life ............................ 61 The many forms of working ........................................................................................................... 63 Multiple skills as employees’ assets ...................................................................................... 64 A safe working environment ................................................................................................... 65 Responsible products and services .................................................................................................. 66 Responsible procurement ............................................................................................................. 66 S Group's suppliers and service providers ............................................................................ 66 S Group's private labels and own imports ............................................................................. 67 Responsibility and product safety in procurement practices ................................................. 68 Origin and traceability of products ................................................................................................ 69 Disclosing the country of origin