Crown Commercial Service ___________________________________________________________________ Framework Agreement for the Supply of Non Medical Non Clinical (NMNC) temporary and fixed term staff RM971 ___________________________________________________________________ Crown Commercial Service The Supply of Non Medical Non Clinical Temporary and Fixed Term Staff RM971 Framework Agreement Attachment 5 1 DATED [dd/mm/yyyy] CROWN COMMERCIAL SERVICE and [SUPPLIER NAME] THE SUPPLY OF NON MEDICAL NON CLINICAL (NMNC) TEMPORARY AND FIXED TERM STAFF FRAMEWORK AGREEMENT (Agreement Ref: RM971) Crown Commercial Service The Supply of Non Medical Non Clinical Temporary and Fixed Term Staff RM971 Framework Agreement Attachment 5 2 [PRE-FRAMEWORK AGREEMENT CONCLUSION GUIDANCE NOTE: 1. Attention is drawn to the various guidance notes to the Authority highlighted in green, and the square brackets and information/text to complete/settle therein highlighted in yellow in this document. 2. Before this Framework Agreement is signed, the parties should ensure that they have read the guidance notes, taken any actions necessary as indicated in the guidance notes and/or square brackets and then delete the guidance notes and the square brackets (and the text included in the square brackets if not used) from this document. 3. The Authority and the supplier will agree between them where the supplier needs to provide certain information to enable the Authority to complete this task. 4. The guidance notes are not exhaustive but have been included to assist the parties in completing any information required with sufficient detail.] Crown Commercial Service The Supply of Non Medical Non Clinical Temporary and Fixed Term Staff RM971 Framework Agreement Attachment 5 3 TABLE OF CONTENT A. PRELIMINARIES ...................................................................................................... 8 1. DEFINITIONS AND INTERPRETATION ........................................................ 8 2. DUE DILIGENCE ........................................................................................... 9 3. SUPPLIER'S APPOINTMENT ....................................................................... 9 4. SCOPE OF FRAMEWORK AGREEMENT .................................................. 10 5. CALL OFF PROCEDURE ............................................................................ 10 6. ASSISTANCE IN RELATED PROCUREMENTS ......................................... 10 7. REPRESENTATIONS AND WARRANTIES ................................................ 11 8. GUARANTEE .............................................................................................. 12 B. DURATION OF FRAMEWORK AGREEMENT ....................................................... 13 9. FRAMEWORK PERIOD............................................................................... 13 C. FRAMEWORK AGREEMENT PERFORMANCE .................................................... 13 10. FRAMEWORK AGREEMENT PERFORMANCE ......................................... 13 11. KEY PERFORMANCE INDICATORS .......................................................... 13 12. STANDARDS ............................................................................................... 14 13. MINIMUM STANDARDS OF RELIABILITY ................................................. 14 14. CONTINUOUS IMPROVEMENT .................................................................. 14 15. CALL OFF PERFORMANCE UNDER FRAMEWORK AGREEMENT ......... 15 D. FRAMEWORK AGREEMENT GOVERNANCE ....................................................... 15 16. FRAMEWORK AGREEMENT MANAGEMENT ........................................... 15 17. RECORDS, AUDIT ACCESS AND OPEN BOOK DATA ............................. 15 18. CHANGE ..................................................................................................... 18 E. MANAGEMENT CHARGE, TAXATION AND VALUE FOR MONEY PROVISIONS 19 19. MANAGEMENT CHARGE ........................................................................... 19 20. PROMOTING TAX COMPLIANCE .............................................................. 20 21. BENCHMARKING ....................................................................................... 20 F. SUPPLIER PERSONNEL AND SUPPLY CHAIN MATTERS .................................. 20 22. NOT USED .................................................................................................. 20 23. SUPPLY CHAIN RIGHTS AND PROTECTION ........................................... 20 G. INTELLECTUAL PROPERTY AND INFORMATION ............................................... 23 24. INTELLECTUAL PROPERTY RIGHTS ....................................................... 23 25. PROVISION AND PROTECTION OF INFORMATION ................................. 24 26. PUBLICITY AND BRANDING...................................................................... 31 27. MARKETING ............................................................................................... 31 H. LIABILITY AND INSURANCE ................................................................................. 31 28. LIABILITY .................................................................................................... 31 29. INSURANCE ................................................................................................ 32 I. REMEDIES .............................................................................................................. 33 30. AUTHORITY REMEDIES ............................................................................. 33 J. TERMINATION AND SUSPENSION ....................................................................... 34 31. AUTHORITY TERMINATION RIGHTS ........................................................ 34 Crown Commercial Service The Supply of Non Medical Non Clinical Temporary and Fixed Term Staff RM971 Framework Agreement Attachment 5 4 32. SUSPENSION OF SUPPLIER'S APPOINTMENT ....................................... 38 33. CONSEQUENCES OF EXPIRY OR TERMINATION ................................... 39 K. MISCELLANEOUS AND GOVERNING LAW ......................................................... 40 34. COMPLIANCE ............................................................................................. 40 35. ASSIGNMENT AND NOVATION ................................................................. 40 36. WAIVER AND CUMULATIVE REMEDIES................................................... 41 37. RELATIONSHIP OF THE PARTIES ............................................................ 41 38. PREVENTION OF FRAUD AND BRIBERY ................................................. 41 39. CONFLICTS OF INTEREST ........................................................................ 43 40. SEVERANCE ............................................................................................... 43 41. FURTHER ASSURANCES .......................................................................... 43 42. ENTIRE AGREEMENT ................................................................................ 43 43. THIRD PARTY RIGHTS ............................................................................... 44 44. NOTICES ..................................................................................................... 44 45. COMPLAINTS HANDLING .......................................................................... 46 46. DISPUTE RESOLUTION ............................................................................. 46 47. GOVERNING LAW AND JURISDICTION .................................................... 46 FRAMEWORK SCHEDULE 1: DEFINITIONS .................................................................... 48 FRAMEWORK SCHEDULE 2: SERVICES AND KEY PERFORMANCE INDICATORS .... 67 FRAMEWORK SCHEDULE 3: FRAMEWORK PRICES AND CHARGING STRUCTURE . 70 ANNEX 1: PRICING MECHANISM – NOT USED ................................................... 73 ANNEX 2: RATES AND PRICES – ........................................................................ 74 ANNEX 3: FRAMEWORK PRICES ......................................................................... 79 FRAMEWORK SCHEDULE 4: ORDER FORM AND CALL OFF TERMS AND TEMPLATE CALL OFF TERMS ............................................................................................................. 80 ANNEX 1: ORDER FORM ....................................................................................... 81 ANNEX 2: TEMPLATE CALL OFF TERMS ............................................................ 87 FRAMEWORK SCHEDULE 5: CALL OFF PROCEDURE ................................................. 88 FRAMEWORK SCHEDULE 6: AWARD CRITERIA ........................................................... 93 FRAMEWORK SCHEDULE 7: SUB-CONTRACTORS ...................................................... 96 FRAMEWORK SCHEDULE 8: FRAMEWORK MANAGEMENT ...................................... 100 FRAMEWORK SCHEDULE 9: MANAGEMENT INFORMATION ..................................... 103 ANNEX 1: MI REPORTING TEMPLATE ............................................................... 107 FRAMEWORK SCHEDULE 10: SELF AUDIT CERTIFICATES ....................................... 111 FRAMEWORK SCHEDULE 11: MARKETING ................................................................. 114 FRAMEWORK SCHEDULE 12: CONTINUOUS IMPROVEMENT AND BENCHMARKING ......................................................................................................................................... 115 FRAMEWORK SCHEDULE 13: GUARANTEE ................................................................ 120 FRAMEWORK